3 Things to Look For in a Receptionist

Hiring a new team member is always a tricky task. Not only do you need to find someone qualified for the job, but you also need to make sure they fit in with the company culture you’ve worked so hard to create.

An added level of pressure, then, comes with hiring a receptionist. What can seem at first glance like one of the more minor roles in your business is actually a position that you should pay special attention to. When a customer walks through the door, or gives your business a call, the receptionist is the first face they see or voice they hear. You want your customers to feel you’ve made a great first impression, and, often, that first impression comes from your receptionist’s behavior.

So if you’re in the market for a new receptionist, be sure to look out for these three qualities!

They make direct eye contact.

So much of being a receptionist is being able to make a quick connection with someone. They need to be able to connect with a customer immediately, whether on the phone or in person, to best figure out where to direct them. Being comfortable making eye contact with strangers on a regular basis is not only part of the job, but it shows the ability to make those connections with people in a natural way. So in the interview, look for eye contact!  

They carry themselves with a sense of confidence.

When a customer walks in, they want to be greeted by a confident smile attached to a confident person. You want someone who carries themself with a sense of respect.  If your receptionist is confident in himself or herself, it’s easier to believe that they are confident in the business they work for as well.

They speak up to ask questions as well as listen.

Listening is a big part of being a receptionist. They have to listen carefully to what a customer’s needs are exactly so they know where to place them and what information is necessary to relay to the department they’re handing the customer off to. Though additionally, it’s important that they’re not shy about asking for help from other employees, as well as asking customers the necessary questions.

You’ll notice that none of these bullet points discuss anything to look for on a resume. If you’re going to hire someone who’s new to a certain position, a receptionist is a good position to take that gamble in. As long as they have the qualities listed above, it’s more important that your receptionist be engaging to customers than have years of experience. It can be a great opportunity to pull in a new, fresh face to learn and grow with your company.  

 

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