It's Day Three post-BlogHer '09, and we are in our full-on, annual Listen-Real-Hard mode here at BlogHer. Since Lisa Stone, Jory Des Jardins and I first plunked down our credit cards to reserve a space for the BlogHer 2005, we have asked for everyone's help to make it happen. To make it better. To make it a celebration of women who blog.
Back then we called BlogHer '05 the "conference the community built". Our mission is to create the space where we women who blog can create our own opportunities--for education, exposure, community, economic empowerment, or all of the above.
What that means to us is that nothing matters more than your feedback – and we’d like to invite it here and now. While one of our annual traditions is a thorough post-conference survey, and that will go out later this week, this year we think it’s important for us to join the landslide of blog posts and Tweets with this post.
Because while we’ve received some terrific and uplifting feedback, and some important criticism, there’s also a fair amount of confusion being created by feedback to events that were not official BlogHer events – parties we didn’t control and sponsors we didn’t host.
As a result, people (some of whom were not even in attendance) are rushing to not only "blame" BlogHer itself, but our community/attendees as a whole, and even calling out “mommybloggers” in particular.
We don't think it's fair. We think it's buying into gross stereotypes or generalizations about women, and women who blog. And we want to see if we can help avoid similar situations next year.
So, here are our questions – we’ll list them first and then dig in:
1. How can we appropriately acknowledge BlogHer’s official sponsors?
2. What is the proper place for conference swag?
3. How should we respond to the many unofficial parties that are held?
4. How should we respond when members of the community do things that hurt the community?
5. Finally, who is BlogHer for, what do we discuss at BlogHer conferences and how do you think we could communicate it, so that people know it?
Here goes:
1. How can we appropriately acknowledge BlogHer’s official sponsors?
As we’ve said many times, official sponsors subsidize BlogHer and allow us to offer the same $99/day early-bird pricing we have since 2005. That said, our conference team works hard to make sponsorship engagements an optional opportunity for all, limited to a particular space and time, while sponsors work hard to understand our community and create engaging, memorable experiences.
Here's what we do now to acknowledge sponsors: We make official sponsor announcements at the beginning of each day and sometimes at major breaks, such as lunch. We briefly thank the official sponsor at the beginning of any sponsored session; on occasion, we may allow these sponsors to have a table for information or drop information on seats. We also put signs outside of officially sponsored sessions. Sponsored sessions do not mean the sponsor has a speaker in that session, quite the opposite. Speaking slots are an editorial decision, not a sponsor benefit.
Is that too much? What felt appropriate, and what felt intrusive?
2. What is the proper place for conference swag?
BlogHer has two distribution points for swag at the official BlogHer event: You can pick up an official conference tote bag at registration. And you can visit the Expo Hall. Both distribution points are avoidable. You can refuse the bag, and not visit the Expo. Even when we served meals and had the party downstairs in the Expo Hall, it was in a half of the Hall that was booth-free. Obviously Ragu decorated for lunch on Day One and the Sobe Lizard was getting down with Mrs. Potato Head during karaoke (and no, to my recollection, I've never written a more surreal sentence) but our parties are about the people. And the food. And the drink. And the occasional raffle. We've actually never done a party gift bag, and we've never thought it was necessary.
Were BlogHer’s two official points of swag distribution – tote bag and separate Expo Hall – too many? Would you prefer if we had the tote bags down in the Expo Hall, not at registration itself? Would that keep the swaggy element more unobtrusive?
3. How should we respond to the many unofficial parties that are held?
BlogHer held three official cocktail parties, one after BlogHer Business, and one at the end of each day of BlogHer '09. All other parties were not hosted by BlogHer, although we did give the Sheraton hotel permission to rent out conference space in the hotel to other parties hosted by bloggers. When we published this list of all BlogHer events and parties that were open to any attendee, our intent was to promote that spirit of openness, because that's the spirit of BlogHer. In almost every case, however, we didn't know much, if anything, about what the party planners and their sponsors were planning. And most of the sponsors of the unofficial parties, whether open parties or exclusive parties, were not conference sponsors who were also contributing to delivering value to our entire attendee base of 1,500.
How can we make it clear that unofficial events are not organized or hosted by BlogHer? Should BlogHer promote parties that we're not hosting...at all? Is trying to provide a comprehensive guide for people who travel to the event helpful? Or are we creating confusion about BlogHer?
We’re concerned about how to balance delivering clear information with wanting to make sure everyone has a great time throughout their entire BlogHer trip!
4. How should we respond when members of the community do things that hurt the community?
What do we as an organization do, what do we as a community do, when we read about babies getting elbowed or swag getting stolen or sponsored bloggers run amok? BlogHer created guidelines for sponsored bloggers, but we've read posts indicating those weren't always followed.
Enforcing these guidelines could turn BlogHer into Big Sister, which isn’t why we started the event. We feel more comfortable telling people they are violating the spirit of the event and moving on. It would be helpful if we got feedback about how many of such folks you actually encountered --an avalanche, or just one or two?
As for overcrowding and subsequent crowd control issues: Should we try to fix this issue by actually organizing more after-hours parties ourselves? Should we have one big cocktail party, then a series of simultaneous after-hours options that smaller sponsors can contribute to without needing to support food and an open bar for everyone? Should we define a number of slots, take up all the venue space, and then let community members sign up to do the planning, while we sign up to get them the sponsors they need? Does that ensure that at least everything under that one roof is consistently produced?
As many point out: It's BlogHer, not BlogMom, and if you review the full conference agenda, we don’t think the diversity of women in our community could be more clear. We talked about blogging ethics and coding PHP and marketing to women of color and what is pro-woman in a post-Palin world and learned from international activist bloggers in Bolivia, India, Malawi and Nigeria. Somehow the media coverage keeps missing the other attendees and focusing on the marketing and moms aspect. (Sigh. No, Jory and I don’t even have kids although we like Lisa’s very much. Yes, we have theories on why. But, that's another post!) Check out the comments to this AdAge post, and you'll see that the moms don't like being so pigeonholed.
How do we keep making the diversity of our community clear? How do we even more strongly encourage people to build their own experience?
We do think the annual conference is at its best when all of our blogging worlds collide. And set off creative sparks, not controversy. So, we wanted to let you know what we are thinking about as we review all of the feedback about the conference. We wanted to thank our official sponsors profusely, as well as the team that helped us take care of them and of you – you all worked so hard.
And we wanted to share that we are so very interested in your thoughts on all or any the above questions. Thank you. You made the conference amazing for us.
Let 'er rip!! Thanks.
Elisa, Jory and Lisa
BlogHer Co-founders
Comments
TW had an interesting idea...
Seemed complicated to me but I know nothing about swag.
Her idea was, the expo hall was still the expo hall but vendors gave away nothing. Instead the attendees have little passcards ore something and they go to the vendors they are interested in talking to and if they'd like to be sent swag from the vendor, they get their card punched. Then they turn in the card and their swag is waiting for them the next day or delivered to their room or even, gasp, emailed to their homes.
That doesn't solve the swag at non BlogHer party issue, but just thought I'd post TW's idea since she's gone to bed.
~Denise
BlogHer Community Manager
Flamingo House Happenings
Yes...
Yup -- that's the sort of thing I was thinking about.
Don't know how to work the logistics, exactly, but I like the concept!
-K
www.kariannaspectrum.com
That is seriously the most
That is seriously the most brilliant thing I've ever read. Plus, it would give vendors a chance to see if their product is a good fit.
Venting about infertility since 2006
www.stirrup-queens.blogspot.com
and we're not talkin' cowgirls...
That was one idea
And I thought that companies would save money by sending it all to a fulfillment center and not having people take more than they planned to distribute. (or ending up taking way more of something than they needed to take and end up looking a little desperate trying to give it away at the end)
Shrug.
I also liked how the socialuxe party handled the swag--where you received the swag on the way out so you could socialize and talk with the various reps without accidentally stepping on people.
The ADA conference allows participants to opt in to receiving mail from sponsors beforehand and you can learn more on the sponsor websites before you get there and also find where they will be in the exhibition hall. It allows you to process at your own pace and figure out your questions before you go to the conference.
I love swag. I loved that we were local and didn't have to worry about getting it home this year. I think of these companies all of the time throughout the year. Yes, I wear the tshirts everywhere. So do my kids. More than one of my kids has explained zwaggle to their friends, or minti, or talked up the coolness of HP because of the tshirts from earlier years. Yes, my house is decorated in what might be described as .com swag.
But, no, I don't go for just the swag--just like I don't go to the grocery store for the sample ladies.
~TW
Retro-Food
This was one of the suggestions from the
Green Team!
Hi Denise. The Green Team came up with a list of swag ideas for the sponsors. As it turned out, most of them didn't pay attention to it. Or maybe it's that there was so much swag from unofficial sponsors who never received our list. Anyway, we discussed a plan like this where swag was not actually given out at the conferenece.
I wonder if there's a way to keep the swag under control from the unofficial sponsors. Am feeling like Blogher either shouldn't promote them at all OR should have more control over them.
Just finished my own Blogher swag post today:
http://www.fakeplasticfish.com/2009/07/blogher-09-and-story-of-stuff.html
Beth Terry
www.fakeplasticfish.com
@fakeplasticfish
FaceBook
re: Cost of sponsoring
While we have a limited small business and non-profit rate for the Expo Hall, the average Expo Hall presence is certainly an investment, but that goes back to the point that the sponsor money is pooled to subsidize the entire event start-to-finish. So maybe we don't have a sponsor who is paying for/sponsoring this specific breakfast or that specific party...but it's OK, because of all the sponsors. That's what I mean by sponsoring or contributing to our *entire* attendee base.
Personally, I love the coupon for a freebie to be sent later idea. But I would bet that shipping to hundreds of folks individually is more costly to a sponsor than one big shipment to a hotel.
Elisa Camahort Page
BlogHer
elisa@blogher.com
My BlogHer profile truly shows you everything I do online...Check it out!!
I like the idea but...
As a Canadian I need to point out that not all sponsors who are willing to give me something in person will be willing to ship something to Canada.
And I have to say I was absolutely impressed with the number of contests that were open to Canadians this year...even if some of the sponsors weren't sure about it when I asked them. Telling the sponsors I was Canadian didn't shut down any conversations on the Expo floor. Yay!
Sassymonkey and Sassymonkey Reads.
Great reminder, Sassymonkey
Yes, represent for your Canadian (and other non-US) compatriots!
Elisa Camahort Page
BlogHer
elisa@blogher.com
My BlogHer profile truly shows you everything I do online...Check it out!!
OFF shore Blogher
Interestingly in 07, I spoke at length to a sponsor about what I do as a long term writer and enterprise development consultant at the conference.. Who took the legal risk of putting my details from my card on their direct marketing database .. A big NO No without disclosure or consent where i come from
Anyway as a consequence of their misguided decision.much to my amusement won a prize for a competition they had popped me into.....They were then positioned to send that prize to Australia .. Which they did eventually ... Very nice indeed great KARMA story about intentions mm,,,
Just maybe official sponsors could address some professional boundary standards of behavior and not assume you want to have your details added to completion or a database Hmm interesting business practice NOT!..
There is a major difference to offering a person ones business card to open slather use of it's content for a database!! hilarious indeed I think on that occasion they may have learnt something important that is all attendees at Blogher are NOT state side!!
Anyway they learnt the hard way and ethically positioned themselves to send me the prize.. I think of them every summer when I use the barbecue they sent!! It is rather amusing really
Best Practice all the time is best
Vita
I don't think there's a
I don't think there's a problem here to be solved. Getting a sample gives me a reason to have a convo with a vendor/sponsor. No sample? No convo. I don't want these people to have my snail mail address to send me anything, because I'd be afraid I'd start getting a crapload of junk mail.
Lynn @ human, being
http://www.humanbeingblog.com
Good Business Practice and Spam
In fact when I got their first email that is exactly what I thought the email was Lyn cos I was very clear I had NOT entered a competition state side, as I figured that as I do not live there it would too expensive to send something of shore anyway.... and I had already been given an ample amount of things through Jory's exceptionally work and the generosity of other sponsors ( via the bag we all received on arrival) ..... I wonder if it is a cultivator difference given your comment of "No sample? No convo" .I was being interested in what they did and not what was able to win.....Anyway there ya go it is done and I think they may consider who's details they procure in the future
Cheers
Vita
Relationships versus swag
I love the line of thinking that Kari's started.
Part of the issue may be that marketers aren't entirely sure if they are engaging with bloggers as consumers or more like press. If consumers, then of course they want to hand out soft drinks and trial size containers and pens with their corporate logo on it just as they would if it were a sampling program around Union Square. Especially the big brands. It's in part what makes it worthwhile for them to sponsor us all in the first place.
If brands are looking for coverage, then perhaps they need to do what the booths do at trade shows and press events - you talk, you engage, you learn about their company and you trade cards. If it's appropriate to follow up with samples for coverage then they do. They have the chance to learn about our blogs as well then, and it puts the sponsors and bloggers on a more level playing field.
As much as I blame bloggers for some of the horrible behavior I witnessed, I also think the marketers have an obligation to be more selective about who they engage with. At the conference and beyond. I'll say it: Some people just suck.
Other than that, mostly what bugged me was a lack of decency and common courtesy. I don't know if there is anything more BlogHer can do to promote decency. I actually think you do a great job at that already.
Here's one observation: At the beginning of the weekend I joked that there would be some drama Friday morning and then by the afternoon, it would all dissipate with the bonding experience of the community keynote like it did last year. Instead what happened during the keynote was a whole lot of retweeting of product info to generate contest entries.
I don't know if that caused any issues or if it was just emblematic of them.
Mom-101
Cool Mom Picks.com
Ah, the first BlogHer dominated by Twitter
It did totally change it, as whymommy pointed out.
I've written here before about our philosophy re: using Twitter to market.
I saw a lot of Twitter marketing (mostly, I have to say, from non-official sponsors) that really was just spam. That poor #blogher09 hashtag got a work out.
Elisa Camahort Page
BlogHer
elisa@blogher.com
My BlogHer profile truly shows you everything I do online...Check it out!!
Twitter changed BlogHer
YES, Whymommy's post was spot-on, thank you for directing me there.
I wonder if Twitter actually changed the make-up of the community as well. I'd bet that people who invest time in blogging v people who invest their time in twittering have different ways they interract and perhaps that was reflected over the weekend. Blogging relationships are a slow burn - something you take time to nurture and develop. Twitter relationships are wham-bam-thanks-for-the-follow.
One isn't better than the other per se. But they are different.
Mom-101
Cool Mom Picks.com
Too late
I think the horse is already out of the barn as far as expectations go. It seems now people want their own personal "Oprah" moment and feel that companies, large and small, are obligated to give it to them. I'm not sure if expectations can be turned around at this point.
Founder of the Mom Bloggers Club | Editor of The Mom Salon | Blogger at Mothering.com
love your site your content and New York
And I totally LOVE YOUR CONTENT Liz and I love New York I spent some time there after Chicago 07.... stayed in the East Village mostly and some time in The West village
see you next year
Vita
Does BlogHer have growing pains?
Maybe. But I also think people with complaints have fairly loud voices. Not that the complaints shouldn't be heard ... just that I don't think the bad experiences were as rampant as they've been made out to be. I've seen people who didn't go ask, "Was it THAT BAD?" and say, "Wow, I don't think I want to go now."
My experience was overwhelmingly positive. It was my first BlogHer, and I also attended BlogHer Business. I only witnessed one example of "drama," and I think it was all about personal issues and nothing about the conference.
I spent time in the Expo Hall, and I spoke to reps at every booth I visited. They seemed genuinely interested in explaining their products. Did I hope to win the Nikon camera? Sure. But I also asked about the products when I stopped by that booth to drop my card in the drawing bowl. One woman spent 10 or 15 minutes explaining each math game she had for children.
The only thing that seemed out of place for me was the Strawberry Shortcake bags on the chairs at the balance session (with Lisa Belkin, Angela Tseng, Pauline/OHMommy & Rita Arens). It didn't fit. Besides, it didn't seem appropriate to hand out swag at a session. Disclosure: I DID bring them home for my daughters, but I would have been happier to pick them up at the Expo Hall.
Thank you for sharing that specific example,
Becky
Can I dig into it a bit? Was it the very fact of having the bag on the seat? Or what was in it? Would a yoga DVD have made more sense? Or do you, as you say, want to see everything contained to the Expo Hall?
Elisa Camahort Page
BlogHer
elisa@blogher.com
My BlogHer profile truly shows you everything I do online...Check it out!!
Keep it in the Expo Hall
I'd rather see everything in the Expo Hall. That way there's no question about how appropriate or inappropriate a company or product is for the topic / session.
the strawberry shortcake bags on the seats
skeeved me out, too
as did the big huge poster of the strawberry shortcake movie in the doorway, and the strawberry shortcake table just outside the room. I didn't get it. I almost didn't go into the panel (that I very much wanted to see) because I was worried I'd have to watch a movie or get a pitch. I kept trying to figure out how it all fit together, and then when it turned out it didn't fit at all (there was no real mention of strawberry shortcake) I was relieved but confused. To be honest, I think it made a (very awesome) panel appear less credible, to no fault of their own.
Maggie, Dammit!
http://okayfinedammit.com
We didn't know about it!!
I think the prominently displayed "Sponsored by Strawberry Shortcake" on the conference schedule would have been enough to highlight the sponsor without the bags inside the room. They could've handed them out outside of the room to be a little less intrusive. Then again, I attended two sessions and ended up with 4 bags (my mom gave me her 2) for my daughter and her friends.
Angela at mommy bytes
BlogHer Contributing Editor in Mommy & Family Cribsheet
The Photography class with Erin Manning
I took the noon time photography class with Erin Manning. She gave out some books and goodies related to photography that I thought was entirely appropriate. We signed up for this class, enrollment was limited, we went because we knew the speaker would give expert tips. We didn't know there would be any sort of giveaway when we went in, which made it a nice bonus. Although it was sponsored by Wylie, it didn't look or feel like a product pitch in any way. Wylie publishes Erin's book, but she didn't urge us to buy it--she gave it to us.
Virginia DeBolt
BlogHer CE
Web Teacher
First 50 Words
Manning session was a great example
Hi Virginia!
The Erin Manning session was one of the best I attended, especially because I stuck around for the 1:4 hands on with Erin. The swag-bag was a soft pitch, because there was a teaser book inside from Erin's new book on making money with photography. I knew going in--because I had to RSVP separately--that I might get a soft pitch at this sesion.
I strongly feel that "sponsored sessions" should mean a naming opportunity, not a pitch opportunity. Keep the pitches to the Expo Hall.
Lynn @ human, being
http://www.humanbeingblog.com
I agree that swag should be kept in Expo Hall
only
Another example of swag being distributed outside the Expo Hall were the Bounce product bags left in each woman's room. This "gift" was particularly distressing because they are highly scented and many women are sensitive to synthetic fragrances. In a word, they stank. Ours didn't even make it to the swag recycling table. We put them outside our door in the hallway to avoid the strong smell.
I also want to put in a pitch to do away with Sponsored sessions in general. It is confusing. And creates a mixed message. Was not thrilled that the Green Session started with a pitch from Michellin. Can we keep sponsor messages completely separate from content/sessions?
Beth Terry
www.fakeplasticfish.com
@fakeplasticfish
FaceBook
I was weirded out by the
I was weirded out by the Bounce bags being left on the bed, but I did like getting the flowers from iVillage. So I can't really say why the Bounce thing bothered me. But it did.
CanCan
Mom Most Traveled
www.MomMostTraveled.com
swagging v. swaggering
This is amazing thinking, and great questions. I am entirely impressed with the growth you all have managed and with the stellar content the conference offered.I think part of any imbalance is a function of some awkwardness that is felt when things grow and change, and some attempts by inexperienced community event hosts to manage their new roles--all of which we can make space for, and all of whom admit they had lessons in management to learn.
Regarding sponsors, I think it was all a tremendous a lot of fun, and most was take-it-or-leave it. None of it intereferred with my ability to access amazing sessions, relationships and assistance. I threw myself into some of the commercial/dancing Sobe-ness of it in the same way I throw myself into pop culture, partially because it's fun, partially to analyze it.
As it all settles, I think we might gain a bit of clarity on a heck of a lot of internalized sexism and very overt classism attached to the complaints--most of which have been levied at "some participants." Seriously, when we speak of swag, some people attended functions in penthouses and received pricey liquors, while others were accumulating sponges and kiwi spoons. Big difference, and I have no patience for the priviledged side of the community telling the less connected how they should not embarrass their more connected colleagues. Also, I'll tell you what I didn't see: staggering, drunken techboys sick on street corners outside of burlesque shows (SXSW) or the sexualized Expo performances that are a part of almost every big (medical, legal, car, consumer goods, tourism) Expo I've been to in male dominated fields--thank god. Not that we want set the bar low, but I think a lot of the criticism is coming because women were seen as being "petty" and "tacky." We should seriously think about the negative implications in the phrase "keep it classy."
Now, if I were advising a corporation about private parties, though, I would tell them not to do them alongside BlogHer. Too noisy, too potentially negative in front of the community audience. And if I were advising you about publiizing public events, I would tell you not to publish info about non-Blogher parties--even though I totally benefited from your generosity in spreading the word about the Queerosphere party. Very community-minded of you, but you don't deserve the liability of attaching the BlogHer conference to non BlogHer events.
One last thought--one thing that is different about bloggin from other industries is that in the absence (yet) of fully supportive monetization strategies, bloggers have been viewing sponsors, giveaways and freebies as part of their income. This sets a very unique stage for the swag hoarding as well.It also means that if swag dries up, many will be disappointed.
Deb
www.debontherocks.com blog
www.3smartgirlz.com consulting
Ditto!
I said I was going to try not to comment in this thread, too much, but some of y'all just make it so hard...
You just rocked this. Right on, right on, right on.
~Denise
BlogHer Community Manager
Flamingo House Happenings
Class and Classy
I agree with Deb here too on the implications of "classy". Well said!
I went round in my head with my own conflicting feelings about whether I needed the stuff or not. I didn't want to be greedy, and I kind of don't need anything. Then I won a camera and got super excited 8-) Never won anything before! I ended up coming home with a duffle bag full of stuff, from coupons to laundry detergent samples to a waffle iron. I like free stuff! I like getting presents! Half the stuff I got, I'm giving to other people for presents (not on my blog)
I felt fairly sure that the free stuff ended up donated or in good hands.
About rude or bad behavior, that is not connected to class or classiness in my mind. If anyone at the conference sees someone behaving badly, we all have the power to speak up and tell people not to be horrible! And that's what I'll do if I ever see it myself.
Big parties are fun but always a bit loud and hard for me to move around in a wheelchair. But, I certainly don't mind if other people have them. I peek in and then end up hanging out in the lobby or inviting people to come hang out in my hotel room in smaller groups -- with laptops!
-----------------
Liz Henry
Composite: Tech & Poetics
lizzard@bookmaniac.net
so much there, don't know where to start
I will say I do believe both external and internalized sexism may be at work when I hear people who think this (or any kind of blog drama) is unique to women or moms. I can provide links to some tasty, male-originated blog drama, don't you worry!
I also feel uncomfortable with *some* (and just some) of the swag commentary, and the class issue, because you know what? For a woman who spent hundreds of dollars to come, getting a few month's worth of detergent might be really really useful.
Elisa Camahort Page
BlogHer
elisa@blogher.com
My BlogHer profile truly shows you everything I do online...Check it out!!
Products are great!
I agree with Liz henry, I've got no beef with products *or* freebies, and I write a blog that gives them away daily and it makes a lot of people happy. Including me!
When I read posts from some of those bloggers who were invited to those above mentioned penthouse parties and still complain about what swag they didn't get...well I hardly know how to react to that. It used to be that people left Blogher disappointed when Dooce didn't become their best friend. Now I fear they leave disappointed when a tech company didn't give them a free computer.
How do we change the level of expectation? Or can we?
Mom-101
Cool Mom Picks.com