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Why I'm Not Leaving AT&T for Verizon's iPhone

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First off, the truth: my iPhone dropped three calls yesterday. Three! I am actually so used to the phone cutting me off mid-sentence, I now have no problem picking up EXACTLY where I left off, once I can get the person (usually my husband, who also has an iPhone) back on the line. For the longest time, I have been saying “once Verizon has an iPhone option, I am so there!”

Now, though, I am starting to reconsider. I’m not saying I’m happy with the continuous dropped call situation, but at the same time I am loathe to jump into something new that might be just as bad. I’m nervous about the huge, HUGE number of people that are about to hit Verizon’s network. I’m concerned that the precautions Verizon says they have taken to support the new demands on their network will be akin to a stone in the Grand Canyon once they truly get a sense of how many new subscribers are coming and how much data those subscribers are going to use.

If you have an iPhone or are thinking about getting one, you are no doubt aware that come Thursday, you will have the option of having Verizon as your carrier. I have been an iPhone user since they first came out (because I am an early adopter / glutton for punishment), and while I have been outspoken about my dissatisfaction with AT&T's 3G service, I find that I am not planning to run over to Verizon with the same enthusiasm that I thought I would have when this option became available. Instead, I am doing something I never do—hanging back and proceeding with caution.

Here are the reasons I will be continuing my somewhat codependent/enabling relationship with AT&T for the time being. All of them center on two key concepts: 1) I have a good deal at AT&T and it’s going to be expensive for me to leave, and 2) I honestly do not believe that Verizon has prepared enough for the legion of new subscribers, so I think the problem is going to be just as bad over there starting on Thursday. Here are my ten reasons, spelled out in more detail for your amusement and learning pleasure.

1. All iPhones are not created equal. In case you're under the impression that you're going to walk into a Verizon store with your existing iPhone, throw it on the counter, and yell "I've had it with AT&T, sign me up Verizon!" -- think again. Verizon's network doesn't support AT&T's technology, and while they might make you a screaming deal on a new phone, you still have to buy a new phone. So there's that. In case you’ve forgotten since you got your AT&T iPhone, the Verizon pricing remains the same: $199 for a 16GB phone, and $299 for the 32GB model. These prices are subsidized and based on a 2-year contract and activation, of course.

2. One word: Limitations. Speaking of not being created equal, guess who is losing their grandfathered AT&T data plan? It's you. One problem AT&T has with their network is that they should not have let people EVER sign up for "unlimited data" plans, because when people like me and my techie friends hear unlimited data, we see this as an opportunity to use every possible app on the phone. This hogs up bandwidth and makes you drop your calls, especially in the big cities like San Francisco and New York. Verizon has already announced they're not going to allow this, and now they’ve added “data throttling” to their terms of service, which means even slower download time for the top 5% of users, presumably to get super-users to curtail their excessive downloading activity.

3. AT&T: the enemy you know is better than the unknown opponent.
Yes, okay, AT&T still drops a lot of my calls, and this aggravates me. But, how annoyed will I be if/when I buy a new phone and sign up for a new plan, only to have the problem duplicated over at Verizon because they just added millions (literally, millions) of new, data-chewing smartphone users to their network?

The answer is very. I've been an AT&T

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gamommy2two 5 pts

I am currently a Verizon customer. I have been a Verizon customer for a LONG time and I feel like they have zero loyalty to their current customers. Sure, a new customer can get an iPhone for $200, but what about current customers? Do we get anything for our years of loyalty? Nope. The iPhone would cost me $650 if I wanted to switch. They've always been this way and it's really disconcerting to know that they only care about gaining new customers and nothing about actually retaining customers. I'm one of the few considering jumping the Verizon ship in the very near future.

 Lindsay's ramblings can be found at www.lindsayblogs.com ( http://www.lindsayblogs.com/ ) and on Twitter ( http://twitter.com/Lindsay_Blogs ) or Facebook ( http://www.facebook.com/justmyblog ).

jes 5 pts

I have very few dropped calls these days, maybe one or two a week. For now, there's nothing that Verizon is offering that makes me want to switch. I think AT&T iPhone is superior, and I really can't complain about my service/dropped calls. I'm pretty happy with AT&T!

(That said, I've never heard of Mark the Spot - and am downloading the app now. thanks!)

BlogHer Conference Programming Manager
Find me at BlogHer.com ( http://www.blogher.com/haystackprofile/viewprofile... ) and Chirky.com ( http://www.chirky.com )

Emsxiety 5 pts

Neither does Sprint and other providers. Verizon and TracFone were the only two service providers that work in my area and work well too. I love Verizon and so far haven't had any trouble in the years I have had them. Customer service has been great.

No IPhone in my future though. Not even slightly interested in it. The big kids love the android phones so they're happy.

I love my Verizon.

Jagged Edge of Em's Anxiety ( http://emsxiety.blogspot.com/ )

clumberkim 5 pts

I'm very happy with AT&T and will stay with them. I paid the hefty change fee to rid myself of Verizon once. They couldn't pay me to return. With their abysmal customer service I have no idea how they stay in business.

Love the comments. I was starting to think I was the only one!

Denise 9 pts moderator

It's about money but it's also about service.

I've tried a lot of carriers and AT&T is no worse than any of the others (including Verizon) and in many cases, it's been significantly better than some.

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

Virginia DeBolt 5 pts

I'm sticking with AT&T as well. It's all about money for me, switching would just be too expensive.

One thing you didn't mention is that any new contract that one signs now means a two year lock that will run through the release of the iPhone 5. Sticking with my current AT&T plan means I'll be eligible to upgrade to iPhone 5 sooner.

Virginia DeBolt writes about web design education and web technology ( http://www.webteacher.ws/ ) at Web Teacher. She creates a daily writing prompt ( http://first50.wordpress.com ) at First 50 Words.

oilfieldwife 5 pts

I'll be honest, I can count the amount of dropped calls I've had with AT&T on one hand. Granted, I'm in the south, so perhaps that's why, but I'm insanely pleased with AT&T's coverage in my area. I recently read an article in the Houston Chronicle that claims that while AT&T's call quality with the iphone is much worse than Verizon's iphone, the internet speed is nearly double the speed of Verizon's. THAT is way more important to me. It's just a matter of time until Verizon is bogged down with people and the same problems, with regards to calls, will begin.

Liberal oilfield wife. I write, I hula hoop, I craft, and I listen to music you might hate. www.unlikelyoilfieldwife.com ( http://www.unlikelyoilfieldwife.com%20 )

Nobody wants to be Ethel 5 pts

I appreciate your words of wisdom. Thanks for the look before you leap advice.

The Patty Beat can be found at  http://pattyabr.wordpress.com where The Fearless Cook resides ready to take on your most feared items in the kitchen.

DigAng 5 pts

Okay, I *was* on the fence. But after reading your post and realizing your great points, I will wait. It's never a good idea to switch to the first version of new technology and a rule I've always lived by anyways. This should be no different.

Thanks for the post!

Angela DiGiovanni | Living Out Loud ( http://AngelaDiGiovanni.com/about/ )

The Virgin Wife Chronicles ( http://angeladigiovanni.com/the-virgin-wife-chroni... )

Grace Hwang Lynch 7 pts

I've been trying for a week to replace a stolen iPhone, but finding out that I either need to 1) pay double what I got it for in the first place 2) sign another contract with a worse deal and still pay more for a replacement phone or 3) wait three months to get a slightly better price.

I had Verizon for 10 years before switching to the iPhone, and have found AT&T's coverage is pretty good in my area. Just wish they wouldn't gouge customers in phone pricing.

Grace blogs at A Year (Almost) Without Shopping and HapaMama

JennaHatfield 10 pts

I do have issues with AT&T, mainly being that we still don't have 3G in our city. We can drive 12 miles west and 19 miles east and get 3G. But not here. And it pisses me off.

But I'm not switching. My Mom has Verizon. When she visits me, she's supposed to have 3G service. Except she gets 1 bar of phone service in my house. 2 bars outside. And drops calls like mad. I have 5 bars inside and out.

And frankly, Edge is slower than 3G, but it works faster than my mom's Verizon crap. I also have 3G with AT&T at her house, on The Farm. She doesn't. And she has NO bars in her house. And I have 3.

So, no, I'm not switching. I'll keep my multi-tasking, semi-small-city-friendly iPhone 4 from AT&T, thankyouverymuch.

Contributing Editor Jenna Hatfield (@FireMom ( http://twitter.com/FireMom )) blogs at Stop, Drop and Blog ( http://stopdropandblog.com ) and The Chronicles of Munchkin Land ( http://thechroniclesofmunchkinland.com ). She is a freelance writer and photographer.

TNLocavore 5 pts

I was thrilled when I heard that Verizon was going to offer the iPhone. I've been a Blackberry user until now because I HAVE to have internet coverage for my business and AT&T's coverage in my area is worse than awful. I actually know people that have an iPhone with AT&T and also have a phone through Verizon just so they can get calls. I've been coveting an iPhone for a long time and now I can finally own one.

Alisoncorr 5 pts

I'm staying with AT&T. I'm actually very happy with my service. Been with them since 1997. Multitasking is my main reason but a close second is their customer service. In my 14 years with them I have had 3 bills where I went over my plan cuz of traveling. $300-$600 bills. After appealing to them and spending a while on the phone they removed each and every over charge. Even though it was my fault. They value my loyalty and that means so much.

LucindaA 5 pts

I have had Verizon for years and I love them. We had AT&T. It wasn't pretty at all. Dropped calls constantly, dead zones, etc. I'm not a Droid user and I don't intend to rush out and get the iphone. I just don't care. The people I know who do care (and most of my friends are also on Verizon) already have Droids and use them constantly. So I'm not really worried about it. But yes, feel free to stay with AT&T. :D

adiboo 5 pts

Many of Verizon's customers who switch over to the iPhone will be Android users, who have been proven to use as much, if not more, data as iPhone users. In fact, I believe that there was a study released yesterday that there probably will be more Verizon Android users switching to the Verizon iPhone than AT&T users switching to the Verizon iPhone. Also, I did get a little worried reading the Wall Street Journal article but having read multiple reviews of the iPhone, about half the sources, including CNET, conclude that the Verizon iPhone actually had better call quality AND faster data speeds. Again, I think the whole AT&T vs. Verizon debate boils down to what part of the country you live in.

lovelovelovesar 5 pts

Just a small FYI (in case it changes your perception)... you can actually sign up for unlimited data plans for Verizon for $30 a month (in addition to your line).

http://online.wsj.com/article/SB100014240527487036... ( http://online.wsj.com/article/SB100014240527487036... )

There's an article that will let you read about the offer, and I actually just got my iPhone through Verizon customer preordering with the $30 unlimited data deal. It's glorious, as my plan (unlimited data on my tiny old Blackberry Pearl) doesn't change for the iPhone. I've had four dropped calls using Verizon -- ever (and I call my mother in WA state daily).

Sar

http://lovelovelovesar.blogspot.com

rbfletcher 5 pts

I am so very excited about Verizon's new iPhone release for a few reasons. All those people jumping ship will hopefully free up our network. Also, quite frankly, I love bursting people's bubbles when I tell them they won't be able to multi-task like I can with my beloved AT&T iPhone. No talking and mapping directions or looking up numbers, etc. Yes, I have a strange sense of um.. humor? but still. "My network is better than yours" really does amuse me.

Also, I've been an AT&T customer since I got my very first cell phone in 1994 (OK, they were Bellsouth back then) and definitely have a plan I could not get elsewhere. And I really don't have very many dropped calls. Maybe South Florida has really good coverage, but whatever it is, I'm firmly sticking to AT&T.

@rbfletcher
http://blog.benaimfletcher.com

greisie 5 pts

I, too, am not leaving AT&T! I am one of those rare AT&T customers that has had zero issues with her phone. I've been with AT&T for over 6 years (I've had my iPhone for over 3 years) and I've had possibly 5 total dropped calls EVER.

You make some very valid points as to why you shouldn't switch yet...and also a new iPhone version will likely be released in June/July so why commit to a 2 year contract now. If I was going to switch I'd wait til the new model is released.