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Conflict Resolution Skills For Adults Acting Badly

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It has been a summer of adults getting themselves into trouble verbally or socially. And no, I’m not necessarily talking about Crowley, Gates or Obama. Here is the deal. I became angry with myself. In one social situation where you would think I’d blow a gasket I was calm and rational. In another situation two days later I acted in anger at the mention of two words.

Two freaking words that I have heard for years. Never had an effect on me before that moment. No, that is not true. The words irritated me but I rationalized it away. Then kaboom!  It concerned me a whole lot. There were people that I wanted to introduce myself to that I could no longer do so because I went off. 

Let me tell you something. As much as well all try to be on our best public behavior sometimes you muck it up. Ask those three guys, who hopefully will have more than a beer, about how ego, time, space and communication misunderstandings can trip you up.

A 2007 post from Margaret Mason at 43 Folders is referencing the book The Four Agreements, which I have not read, so I’m taking what she is presenting at face value.

Words have immeasurable power, so use them with care. Say only what you mean, and remember your opinion isn’t fact. Silence is better than saying something you’ll regret.

Well, I blew that one straight off but I’ll try to remember that for the next time I’m in churn mode. Knowing better can help but it isn’t an automatic balm to ensure human perfection. That is the thing, we are not always perfect but there are troops read to jump down your throat if you don’t act the way that they expect you to. You can’t. Not all of the time.

I really wish there was a public space that would allow people to see the spectrum of a person life instead of focusing on the surface. When I read comments about race, police, politics or validation of points of view is like swimming with piranha; ready to gum you to death at the first drop of blood. 

In case you didn’t know there are a bunch of immature people on the planet. Sometimes that maturity is fluid and mistakes happen. Sometimes folks are stuck on juvenile stupid for life. So what do we do? Instead of shaming someone back to the tenth generation? 

According to Dr. Margaret Paul, we are to keep our hearts open and make the choice of engagement or disengagement.

Carolyn at The Grown-Up Child.ca talks about how she learned to shun others as a technique of conflict resolution. There are times when I have acted in similar ways when I have felt there was no other alternative.

And it does seem to be such a powerful thing, doesn’t it?  Taking your knife edged sword and severing the threads of a relationship.  To me it brings images of someone standing on one side of a rope bridge cutting the bonds one by one while the other on the bridge is forced to run for the safety of land. The swordsman turning their back on the chasm between them and appearing not to care as the other person aches to connect.

I agree with her, it should be used as a last resort. There are some people that you really do have to cut all contact with but that should be at the end of all other options. The reality is that most of the time you will have to interact with the person or persons that is causing you grief.

Tammi Lenski at Conflict Zen writes about how to control and manage your personal hot buttons. There is a passage in her post that I keep working my way through my issues:

Your hot buttons trip you up in conflict because they cause you to misinterpret, close down, lash out or take a side trip down the blame road. They also trigger a set of emotional responses that can escalate the conflict. When you’re triggered, your brain may experience what’s called a “neural hijacking.” The brain perceives a threat, proclaims an emergency and moves into action. This hijacking occurs so quickly that the conscious, thinking portion of the brain does not yet fully comprehend what’s happening.

It was true, I

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Gena Haskett 6 pts

The internal scripts and roles we take on are complex. Who we are, who we think we are and who we think the other person should be.

I need the Cliff Notes version of living a life. Ok, a positive life. I have to remember to be specific.

Thank you Wilma

Gena - Out On The Stoop ( http://outonthestoop.blogspot.com )

Gena Haskett 6 pts

Or the internal Tsunami out of nowhere. That sucker has been a one/two punch for sure. You are correct about seeking positive change because to let it lie or pretend it was a one time thing would be a deception.

I have to admit that my tolerance for BS is decreasing. We was so much time on non-important issues. Listing to co-workers bicker drives me nuts. Cell phone drivers and texters are aggravating.

It is important to understand what is in my control. I can move, I can find other things to do.I can plan a route away from rush hour traffic.

I think if goes back to understanding triggers and buttons being pushed. So the work continues on creating an internal safe space to keep that from happening.

Gena - Out On The Stoop ( http://outonthestoop.blogspot.com )

jac 5 pts

wow. in recent months i have confused myself with my own emotional flip-flopping and gasket-blowing. i've realized that something has got to give if i want to have a positive impact in future situations.

your resources and introspection have certainly struck a magnificent chord for me. thank you for yoru honesty and humility.

Wilma Ham 5 pts

I am in the stage between.
When my buttons get pushed I open my mouth but I can now stop halfway and that is a start.
I do think it is best to not say anything and walk away.
In that state of having my button pushed I would also not be able to educate anyway as I am too busy with myself than focusing on educating!

I have learned not to feel so judged and that is helping big time. I have noticed that it is judgment that usually is at teh core of getting me hot under my collar.

When I - -with a lot of effort, mind you - - can bring it up to think, "forgive them, they don't know yet what they are talking about", I can keep my mouth shut or stop it when I have started.

I get to understand it is ME, who is reacting and it is my own judgment about feeling judged that triggers it.

But it is a process and at times I just want to let rip, still. But that is okay, as you said, Gena, I can always begin again.

Wilma Ham

www.wilmasblog.com ( http://www.wilmasblog.com/ )

Gena Haskett 6 pts

And I am laughing. I might not have watched as much Kung Fu as I should have as a kid. Master Po did say to walk away before engaging into conflict.

I forget that I don't have to take up every opportunity to speak. Silence can be golden.

Who am I kidding. I come from a long line a mouthy women. But I do try. Sometimes I can keep the mouth shut. Or not.

It is new day and I begin again. Everything else is gravy.

Gena - Out On The Stoop ( http://outonthestoop.blogspot.com )

paulag01 5 pts

OK Gena -- before you hurt yourself laughing at the subject of my comment...

Sometimes when my hot buttons are pushed or I just honestly either don't know what to say or know that at that moment in time I have no respectful or eloquent contribution to make, I've learned I can walk away. At least for the moment.  Sometimes I miss an opportunity to educate, which I regret to some degree, but I also know sometimes it beats trying to beat a dead horse or create a raging flame war.

Great meeting you & will await your next presentation on conflict resolution for adults acting badly. Boy the world can use it!

Paula Gregorowicz
The Paula G Company

http://www.thepaulagcompany.com

Gena Haskett 6 pts

I am getting better about if the comments are at a certain toxic level I leave. I don't allow myself to comment. If there is a civility in the comments I think about it.

That is so hard to do in real life. In both situation impulse control is really important.

Gena - Out On The Stoop ( http://outonthestoop.blogspot.com )

InkAndPixelClub 5 pts

 One of the best things about the internet is that it allows us to communicate instantly with all different kinds of people and the relatively anonymity it affords us can break down some of the barriers we put up around ourselves in "real life" and free us to speak more openly and honestly.

Depending on the circumstances, this can also be one of the worst things about the internet.

Dealing with other people has enough potential pitfalls when it's done face to face, but the internet creates so many more possibilities for misunderstanding, quick escalation of a fight, and dehumanizing the other person.  It becomes that much easier to forget that there is another real live person behind the text and username and avatar you're looking at and that much easier to react in ways you would be horrified and embarassed to do were this a face to face confrontation.

 Just yesterday I was reminding my husband that when all he has to go by is text, the bes thing he can do is give the other person the benefit of the doubt and assume that that person is speaking genuinely and not sarcasticly.  I'm not immune to such issues either.  I'm still trying to remind myself that if a website that I visit largely for entertainment has a group of regulars who drive me crazy on a pretty frequent basis, the best thing for me to do is leave.

Though I'm not always successful, I try to keep in mind that the distance between my brain and my fingers is  greater than the distance between my brain and my mouth and I should therefore have a lot more time to consider what I want to type and think it over before I click on "Send."

Sara

www.inkandpixelclub.com ( http://www.inkandpixelclub.com )

Gena Haskett 6 pts

I can only move forward if I accept who I am and what I do. Sometimes good, sometimes bad.

I need to understand why it happened. There are things both related to the conference and things that are not.

I am a lump of coal in transition.

Gena - Out On The Stoop ( http://outonthestoop.blogspot.com )

Denise 10 pts moderator

I love that you owned your blow up without minimizing it or pointing fingers.

~Denise
BlogHer Community Manager

Flamingo House Happenings ( http://www.flamingohouse.net/ )