Differences between Latin & Gringo Business Etiquette


After moving from Buenos Aires to California over a decade ago, I've learned a lot about cultural differences in business dealing with Americans. Understanding these cultural nuances is very important since a faux pas can ruin a business relationship. And vice versa, the right attitude and appropriate body language can also seal the deal. I wanted to share some of my personal experiences between Latin and American business etiquette.

You can read the full summary here of our last Twitter Chat. Terri Morrison, author of Kiss, Bow, Shake Hands: Latin America, gave insightful advice on Latin American social and business practices.

Latinos are usually late and it's okay.

If you are having an interview or business meeting with an American in the U.S., please arrive 10 minutes early or on time. Being late to a meeting in Latin America is okay (usually between 30-45 minutes). You can always blame it on a few things: traffic, taxi breaking down, an extended earlier meeting or your malfunctioning watch. No one would ever question you.

Lunches in Latin America last an average of 2 hours, usually involving wine & beer.

Kiss Bow Shake Hands: Latin America | The Citizen Culture

If you need to close a deal over lunch, get ready. You will need to feast for over two hours. You'll open up about your personal life, share secrets, get teased, feel ashamed, all with a Latin sense of humor. You're also expected to drink and be on pointe... but all you want is to go back to the hotel and take a very long nap. It won't be easy closing that deal if you think you'll present your professional persona. That won't be enough. In Latin America, you need to give more. And only if everyone at the table likes you and has fun with you, you will then close the deal or get the job .

There's no such thing as personal space in Latin America.

Meeting and greeting means hugging, kissing, patting, and different degrees of touching. Everyone kisses everyone, even men to men. I'll never forget people's horror when I moved to San Francisco and I would cheek kiss every single new person I was introduced to, male or female. It's the norm in Latin America but not in the States. People would extend their hands and I landed a kiss on their cheeks. They immediately jumped back as if I had given them an electric shock. Some men enjoyed the kissing, but not the wives. I had to change my ways fast or else I was not going to make any new friends.

Family always comes first.

Kiss Bow Shake Hands: Latin America | The Citizen CultureDon't be surprised if your host receives a phone call, stands up and leaves with no further explanations in the middle of a meeting. They probably received a phone call from a friend or family member in need of help. Or maybe he's just pretending to having received that call, because you're uninteresting and wants to leave without explanation. Latinos put family and friends first, even in front of business or money. As I see it, money is not important if you have no family and friends to share it with, and I guess that is something that Americans need to learn. It would simplify their lives.

Women in Latin America are regarded first for their looks, and second for their professional capacity.

This is one of the reasons why I moved to the U.S. I always longed for equality and respect in the workplace and even in the household, but unfortunately this does not happen in a machista country. The great thing about being a woman in Latin America means you always feel hot and sexy. The minute you walk out your door and face the streets, men are throwing piropos (or sexual compliments, but I don't think there is an equivalent to this word in English) everywhere you go. Of course, this doesn't happen so obviously in the workplace, but there is always a flirtatious scent lingering in the air. Which means you always feel needed, wanted and desired (physically of course).

photo credit: wakingphotolife

Consuelo Lyonnet
Co-Founder, www.TheCitizenCulture.com

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