Empty Desk Syndrome Promotes An Even More Disengaged Workforce
by Elana Centor

Time was working in a cubicle meant you had no privacy. There were people to the right of you, people to the left of you,people behind and people in front of you, who could hear every sound emoted from your workspace.Worse than that, you could hear ever sound they made. People complained how hard it was to work in all that noise.

I've often thought that one of the reasons people started sending emails instead of voice mails is that with an email there is much more privacy. You don't have to worry what your cube neighbors might overhear.

That's not so much of a problem anymore. Recently after attending a video meeting, I walked back to my client's cube. While the maze of cubes were still standing, there was not a sound to be heard because there was no one in the cubes. On this particular day my client was the only person on her side of the floor.

It was too quiet. Too remote. Too downsized. It made me feel nervous and I didn't even work there.

Turns out that "Empty Desk Syndrome" is not just a fancy catch phrase. A year ago the Asian American Journalists Association sent a group of students to an intensive four day journalism boot camp in Chicago. Brenna Kajikawa decided to spend some time at the Chicago Sun-Times.

I could almost feel the tension, not from people bustling about, but from seeing so many empty desks due to layoffs. It was inspiring to envision myself working at the Sun-Times someday down the road, and yet it was also a reality check for me to actually see that the print industry is facing troubling times.

Writing to the Planet Money Blog on NPR, Theresa Daily, took this picture of the newsroom of the Kansas City Star. Along with the picture she wrote,

"As twenty somethings, we know we are supporting a dying industry. A stark reminder of that occurred Friday night as we walked by the headquarters of the paper (see attached picture). My husband, a teacher, commented he might ask them if he could have some of those chairs for his elementary school.

I'm wondering, is the Star waiting for the economy to rebound, at which time they might need that office equipment? Until then, why keep it in such plain view?"

Another reader, Daniel C offered his thoughts on the visual display of jobs lost,

"why keep it in such plain view?"

Maybe they are counting on the intimidation factor to get the few remaining employees to work even harder.

If that was their strategy, experts say they have it all wrong.

"Emotionally, workers look around the empty office, and it brings the depth of the economic crisis home for them in a personal way," says Leslie Seppinni, a clinical psychologist. "They wonder: 'Am I next?' and a tremendous amount of anxiety and depression builds as they try to figure out what steps to take next."
                                                                    MSNBC.com, Eve Tahmincioglu
                                                                      
Maureen Rogers of Pink Slip experienced empty desk syndrome 20 years ago when she worked at  Wang Labs Tower.

Once the layoffs began, there were some floors that were entirely wiped out, and it was ultra-depressing to cut-through one of these on your way to a meeting. Make that ultra-dark and ultra-depressing: if they turned off half the lights in the active areas, they turned off all the lights in the ghost-town floors.

But it was even more depressing to work in an area that was full one day, and more than decimated the next.

During the last major lay-off I was there for, everyone in the cubicles surrounding mine was let go.

Why do the companies leave those empty cubicles standing? According to some experts, the companies really don't know what else to do. Depending on their leases, they don't have the option to downsize and there really isnt' a big market for used cubicles these days.

Other businesses might take a cue from BzzAgent's solution. First they moved everyone so there were no empty desk between employees. Even with that, there were still plenty of empty cubes in the office.

CEO Dave Balter felt the empty space distracted from the culture of his company. So he offered the workspaces to budding entrepreneurs in town for free — phones, Internet and receptionist included.

"I had no jobs to offer, but I had space," he says.

What about you? Are you missing the old noise that you had to deal with when cubes were filled with people?

Image Credit: NPR, Planet Money

Elana writes about business culture at FunnyBusiness.

Comments

 

Interesting!

I work from home and am darn glad. When I go to RW City, to visit the BlogHer offices, I'm always amazed at the noise. The people wandering between cubicles. The folks yelling over cubicles. The insanity of it all. I couldn't work that way. I can shut out the dog, my kids, TW and her mom but all of those brilliant BlogHer people - uh huh, cannot shut them out.

Then on my last trip, I arrived and it was dead quiet. DEAD quiet. It was the weirdest thing. There were people there in the office working, lots of people but a lot of people were also working from home. More than in my previous visits.

It was too quiet in that office. I really REALLY had trouble getting stuff done. It was so out of the realm of expectation for me. :-)

~Denise
BlogHer Community Manager

Flamingo House Happenings

 

Bring Your IPod Next Time

 One of my former clients who spent a career in cubicles said that he uses his iPod to block out both the noise and the extreme quiet when he is there when no one else is there.

It is interesting that when a noisy enviornment goes quiet it is as difficult to work in as when its noisy. Hope a wise and experienced person can explain this phenomenon.

 

elana
Blogher Contributing Editor,Business&CareersFunnyBusiness

 

I can't work with music on!

I get distracted, lol. I'm weird.

~Denise
BlogHer Community Manager

Flamingo House Happenings

 

I can't really work with music either

For most tasks as least. The one big exception is data-entry or really repetitive stuff. That I can't do without music or an audio book.

@orangeobsessed is the complete opposite. She says she does her best work when she has music on really loud (she also works from home).

Sassymonkey and Sassymonkey Reads.

 

Amazed at the noise?

That's funny. It's almost always quiet here -- even on days when everyone is in-- we're all just working so hard! And yes, emailing WAY more than voice mailing. I understand our counterparts in NY know how to make some noise though ;-)

 

It's work, hard work, but yes it's noisy

More so when the office was just the one small office - not so much now that it's expanded.

I think it's a different type of noise than the noise in my house. All of those brilliant people in one room. Here it's just TW and I'm kind of use to her brilliance and can block it out.

~Denise
BlogHer Community Manager

Flamingo House Happenings

 

LOLOLOL

 Blocking out my brilliance. How dare you!

 

~TW
Retro-Food

 

It's been a couple of years

It's been a couple of years since I've worked in an office / cubicle environment.  I hated my co-workers - they were so nosy!  It was impossible to get anything done without people butting in and offering unwanted (and bad) advice, or critiquing everything from the choice of photos put up to personalize the cubicle, or the type of packed lunch I brought in.

I remember when one of the companies I worked for expanded.  They needed a couple of people to move over to a new room, because they'd filled the room we were originally based in.  I was one of the people who volunteered, and ended up spending a couple of weeks working in an un-decorated, almost totally deserted room.  My boss kept asking "Aren't you lonely?  Don't you feel disconnected from the buzz?  Don't you miss your co-workers?"  Erm... no!

I could understand the sentiment when team spirit is important, but I don't think it's necessarily the empty desks causing the problem - more the fact that there used to be someone there.  Remote workers do just fine, if they feel secure in their jobs.  What's needed, IMO, is for the bosses to communicate better to keep up morale.

 

Empty Desks Are A Visual Reminder

I have never worked in a cube fulltime-- but I wonder i about people who have always worked in a cubicle and have had the chaos, noise and constant interruptions as part of their work experience. If cubicle life is the only thing they know then the quiet is probably deafening. They've learned to work in the noise and interruptions and it has to feel very strange to not have that anymore.

And yes, I think the empty desks are a very visual reminder all day long of how bad things are. My hunch is they can learn to adapt and love the quiet and privacy of not having a co-worker hearing everything they do.  But seeing row after row of empty desks must be disheartening for the workers left behind.

 

elana
Blogher Contributing Editor,Business&CareersFunnyBusiness

 

Low morale from lay-offs

I was recently laid off. One of my former teammates used to have a 'wall of fame' with photos of everyone who'd left the company. When I offered him my ID badge for the wall he declined. He said it had become too depressing and there wasn't room anymore.

The loss of morale for the remaining employees shouldn't be underestimated. Keeping visible reminders of the lay-offs in plain view just makes no sense in my opinion.

~ Amber

www.strocel.com