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Ethical Dilemma: Criminal Shopping?

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The ethical dilemmas of the past weeks have taken us from infidelity to a neighbor's child to a grocery store. Today it takes us to the halls of commerce -- the big American office.

You work in the sales division of a Fortune 500 company. This means that you are on the road a great deal, traveling to various states in your territory. You have been doing this job for a while, and it is getting old. A colleague of yours is traveling with you on a business trip in the dead of winter. Every leg of this journey has been difficult -- from airport delays to bungled hotel reservations. Due to cancellations at the airport, you have to stay away an extra day from your families. Your colleague suggests you go shopping and get some dinner afterward as a way to spend the open time. You get along well with her, so you agree. After a pleasant trip through the town's better stores, you settle into a cozy restaurant for dinner.

"I really do hate these delays," you say. "But at least some shopping distracted me. Thanks for the idea."

"No problem. It is like a sales routine with me now. I always hope to get in some expense shopping," she replies.

"You mean expensive shopping, don't you?" you ask, laughing.

"Well, I guess I mean both!" she says, a big grin on her face. She sips from her third glass of wine.

You look at her with a somewhat puzzled expression as the waitress brings your meals.

"Listen," she says with a slightly conspiratorial tone,"you know how annoying these trips are, right?"

"Annoying and then some," you reply.

"Well," she says, "I get tired of being away from my husband, my kids, my house. And it isn't like we get paid overtime for times like this when we are away for no good reason except the weather. When you look at it, we are volunteering this time, and all the travel time, and every time we have to stay somewhere over a weekend."

"Well, that is true. But that is just part of being on salary, isn't it?"

"Our secretary is on salary. She would spit bullets if we asked her to work weekends. The way I figure it, when I have to travel on a really bad trip, I give myself a little tip -- courtesy of the company. Remember that sweater I bought on sale tonight? The little cashmere one? I'll call it a "business gift" and expense it. They're never going to check with my client, and the cost of it on sale was within the limits we can expense as a gift for a client. The receipt doesn't say what it was. And sometimes, if the receipt sounds like it could be the name of a restaurant, I'll call it "entertainment expense" and get myself something really nice."

"I don't think I could do that."

"Well, you should try it. No one ever has to know. A bunch of us do it every once in a while. And if you don't get too greedy, no one ever has to know. Is it wrong? Well, in the pure sense, sure -- but it isn't right that we have to work these insane hours either, and other jobs are not so easy to find these days. Besides, everyone hedges their expense reports somehow."

You finish dinner, chatting about families and work. She never raises the issue directly again, but does say how it is good to have someone she can really talk to on this trip.

When you get home, it is still really troubling you, especially when she comes into the office the next day wearing the sweater she bought on your trip.

You have seen something happen that was not only a theft from the company, but a crime. You have learned that it is a repetitive act and that others in your department do it as well. Does your boss do it? Should you say something? To whom? Or should you just keep quiet?

~~ Contributing Editor, Mata H. also blogs right along at Time's Fool

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april_r_a 5 pts

I once worked with my good friend at a hotel where she was a sales and travel manager. She would take trips to NY, LA, Nashville... and take her husband or mother in law.She would tell me with the funds she was supposed to spend entertaining clients she took her family out to nice restaurants and shows. She also would go do personal trips to the salon or movie or take her mother in law grocery shopping and write the time and miles off as cold calling to clients, therefore getting gas mileage from the hotel. I said nothing for a while. She does it now still. She tells me when she is tired she goes to the movie theatre and sleeps and then tells her boss she was contacting clients. Is it fair? No. But she meets, if not exceeds her numbers so her out of office activities are never questioned. I once told our boss what she did, how she would write names from the phone book to use as her "sales calls" while she was out doing personal things. He actually told her I told him...word for word. I learned at that moment that it's better to just say nothing. Is it fair? No. Does it happen? Absolutely! What can you do as an employee? Depends on your relationship with that person and the relationship you have with your boss. My experiece with it didn't end so well.

Jane Byers Goodwin 5 pts

I would have a hard time believing that the majority of any office would be indignant about a thief being turned in. If they are, heaven help the owners. This is also probably why such procedures are often encouraged to be done anonymously.

"Don't be content with being average. Average is as close to the bottom as it is to the top."

Mata H 5 pts

And what would you do about it if it happened to you? How would you handle the office dynamics?

==

~~ Contributing Editor, Mata H. also blogs right along at Time's Fool ( http://timesfool.blogspot.com )

Jane Byers Goodwin 5 pts

A thief is a thief. This woman is stealing, and her motive is no different from the motive of a masked criminal knocking over the local liquor store. She can rationalize all she wants, but it will never hold water for anyone but another such thief. I hope she doesn't have impressionable children.

"Don't be content with being average. Average is as close to the bottom as it is to the top."

LMAshton 5 pts

I'd report them. I have reported them.

Long story short, I used to work as an accountant, and in the course of my normal work day, caught numerous employees who'd either stolen from the company and had reversed customer charges and pocketed cash, which is just another form of theft. They were all reported, the thefts were all well-documented and, as it turns out, ongoing for a pretty significant amount of time, and all lost their jobs.

If someone's working that hard for the company and don't feel they're getting fair compensation, then perhaps they need to discuss that with their boss and negotiate a pay raise or find another job.

Laurie in Sri Lanka

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Lindsay Mallard 5 pts

Personally I absolutely stay within the rules. I would tell my 'friend' that I don't want to hear about her expense fiddles and ask her if a sweater is really worth the risk of losing her job.

However, I wouldn't tell on her straight away, but if I saw evidence of it continuing in the office I would alert the finance department to the possibility of expense fiddling going on in the office.

Yemanya 5 pts

I'm a business owner now but was employed for most of my life. I believe that what goes around comes around. Honesty doesn't come in percentages it's all or nothing, you can't say I'm a 20% honest person!
Too bad this person made you party to her dishonesty, now you have to make a decision about your honesty towards your employer - what would you want an employee of your's to do?

Mata H 5 pts

Well, as an old boss of mine was fond of telling me --- there are no prizes for doing what they pay us for.

I agree, though, the level of fraud is absolutely overwhelming...as is the sense of entitlement.

If you were not the keeper of the finances, and just a line employee, would you turn someone else in?

mata

~~ Contributing Editor, Mata H. also blogs right along at Time's Fool ( http://timesfool.blogspot.com )

justlinda 9 pts

I lead the group that manages the travel program, corporate card program, and expense reporting program for a large global company. So I hold all of us to an extremely HIGH level of integrity. We follow the rules.

Even before I led this group, earlier in my career, I wouldn't have done such a thing or stood by.

And I travel, so I know how hard those trips can be, the delays at the airport, etc. Have I indulged myself for that stress? Yes, I will have a cocktail with dinner or occasionally a dessert or something - still within policy.

I don't take more than that. The way I see it, there are days (like today) when I have a light schedule and it affords me a little more 'play online' time in my work day. That is how it works on my salary... quid-pro-quo... sometimes I put in lots of extra hours and have to be away from my family, and sometimes I surf the net during the work day for personal entertainment.

(I'm pretty sure the company still comes out ahead. At least that's what I tell myself.)

I'll also say that I'm FLABBERGASTED by the misdeeds we see on expense reporting, from outright FRAUD (and sometimes the values associated are tremendous!) to pushing the limits (for example, cell phone bills are reimbursed, but we've had people submit a monthly bill that ran over $1,000.00 due to making many personal calls on international trips, etc.)

I treat the company's money as if it were my own. And that DOESN'T mean I go shoe-shopping with it. That means I follow the rules and apply good sense to my spending.

Where is my Good Corporate Citizen award???

JustLinda

fabulously imperfect Nothing to See Here... Just Linda ( http://justlinda.net )

Twitter @JustLindaSTL

Mata H 5 pts

As an accountant, absolutely there is no gray area about reporting someone. But what if you were the character in the story -- a fellow field employee -- how would you handle the reporting?

~~ Contributing Editor, Mata H. also blogs right along at Time's Fool ( http://timesfool.blogspot.com )

Mata H 5 pts

What if the answer was that it might not be confidential, at least not confidential from your boss?

~~ Contributing Editor, Mata H. also blogs right along at Time's Fool ( http://timesfool.blogspot.com )

Mata H 5 pts

This is a tough one, to be sure. What we'd want to do and what we find ourselves able to do are often different.

~~ Contributing Editor, Mata H. also blogs right along at Time's Fool ( http://timesfool.blogspot.com )

Mata H 5 pts

What if you were not the owner, but the employee?

~~ Contributing Editor, Mata H. also blogs right along at Time's Fool ( http://timesfool.blogspot.com )

JennaHatfield 10 pts

I'd contact HR, not a boss. I would ask if information can be reported anonymously regarding any issue. I would let them handle it.

Contributing Editor Jenna Hatfield (@FireMom ( http://twitter.com/FireMom )) blogs at Stop, Drop and Blog ( http://stopdropandblog.com ) and The Chronicles of Munchkin Land ( http://thechroniclesofmunchkinland.com ). She is a freelance writer and newspaper photographer.

mashadutoit 5 pts

I would probably be unable to hide my surprise and disapproval, but I'm not sure if I would be bold enough to say what I think. That would depend very much on how close I am to this colleague. If they were a friend, especially a friend outside of the work environment, I would feel easier to express how I feel.

I've been in similar situations, so I have a fair idea of how I would react! If pressed, I would tell my colleague that this is something that I dont feel comfortable doing myself.

If I see an opportunity to raise this issue with anyone who could take steps to prevent it, I would - but only if I could do so without implicating anyone in particular.

On the other hand, if there was an investigation and my boss asked me if my colleague had acted in this way - I would certainly tell the truth.

My reluctance to take the initiative in exposing anyone has more to do with my avoidance of conflict, than with my ethics. Its sort of cowardly, I suppose.

aaustin13 5 pts

As a business owner, I would totally turn this person in, and I would hope that any of my employees would do the same.

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