Something fairly strange happened to me the other day. I showed up to the airport for a quick commuter flight to L.A., and the plane was delayed.

No, no--that wasn't the strange part (if only!) The strange part was that the agent checking me in said "oh dear, seems like your flight won't be taking off at 8:08pm as scheduled, but at 9:54pm instead. But don't worry, we can get you on another flight before then."

Curious, right? I mean, an unprompted offer by an airline employee to make up for poor service before I could even complain about it? Unheard of! But it actually gets curiouser. Curiouser and curiouser, in fact....

Read more at The Window Seat....