It's All In Your Tone Of Voice

The conversation always goes a little something like this: "Hello, may I please speak to Bob?" "That would be my husband. MayI help you?" "May I leave a message for him?"*a slight tightening of the voice, maybe even a frostiness that wasn't fully apparent comes fully into play* "Yes." "Would you ask him to call back to speak to us about his account please? And do you need our number?" ...more

London Calling: My ill-fated call-centre interview

I went for an interview at a call-centre. I know. I know. But when the going gets tough, the tough'll do anything to stay afloat. That's what I tell myself. And being a foreigner and a job-seeker in the midst of credit crunch hysteria – melancholy so severe and so adored by Londoners that advertisers city-wide use it for rhymes and puns – I can't even splurge for the discounted 'Credit Crunch Lunch'. It's a blessing really, that food in England has the reputation it does. Basically, if I can trade my time for money, I'll do just about anything until I can find a real job – one that's somehow, even mildly related to anything I learned during 8 years of university. Getting hired by an inbound call-centre is harder than I'd anticipated. From a customer's perspective, it seemed anyone could get a job at one of these places. Anyone with the aptitude to speak a language and don a headset. Anyone with the ability to read a sales script like a robot and put me on hold. But it's just not that easy. ...more