5 Ways That Prove Women Are Better At Customer Service Than Men!

I know this may cost me my “man card” but there is no way a man can compete with a woman when it comes to providing great customer service, period!...more

3 Tips For Small Business Customer Service Using Twitter

A small business often has a lot to do and not a lot of staff to do it. Is your personal cell phone number also the contact number for your business?...more

Bring Back Customer Service

I learned customer service when I was 13 years old, working at our family’s donut shop. Marlene from the morning shift was a trustable source; a version of her existed in New York City coffee shops in the 1980s. She taught me these important rules: ...more

Tales From the Job: "Dude, No One Stole Your 1994 Honda Accord."

One of the best jobs I’ve ever had was as a parking lot attendant at my university. I sat in a booth for no more than six hours at a time, took money from people, and did my homework/read a book. It was awesome, especially since I had the night shift, so there wasn’t really anyone parking after 8 p.m, which meant almost two solid hours of reading Jane Austen....more

I'm seeking a career opportunity where I can utilize my skills and experiences.

My name is Jackie and I need some assistance on finding work in the San Francisco Bay Area. have eight years of tradeshow convention events experience through various employment agencies. I am looking to work consistently and grow into this industry. I attach my resume that lists my skills and experience. I work through various employment agencies for the Oracle Open World, VM World, Dreamforce, Semicon, Real Estate Expo, as well as the San Francisco America’s Cup, and etc....more

This Monday

I have a rough job at times,as anyone who deals in customer service knows,and/or anyone dealing with billing people for government services can tell you, folks get awfully frustrated....more

Must-have Customer Service Skills

"I Don't Care About You": Thoughts on Accessibility and Disability Sensitivity

When I see buildings with a low degree of accessibility, outdoor wheelchair ramps covered with accumulated ice and snow, buildings with power doors or elevators that aren't functioning, stores that use aisles as display space for merchandise which makes the store difficult to navigate, I wonder if the people in charge of the building really realize what kind of message I, as a disabled person, come away with. ...more
benzeknees You're dealing with some difficult issues here. Sizism and ableism often walk hand in ...more

How to Show Your Customers Some Love This Valentine’s Day

Love is in the air this month!  Along with your weekend getaway to Vegas with a new love interest, or a romantic stroll by the beach with a spouse of 20 years, send a little Valentine lovin’ to your customers this year. Valentine’s Day is a time to celebrate all the love we feel in the world, and not just on a romantic level, but professionally too.  For entrepreneurs especially, this month is our time to give a little something back to the business we run each and every day....more