Who Makes the First Impression for Your Business?

First impressions for your business are made by people that open doors, make cold calls, attend networking meetings and answer your phone.  They are delivered by your marketing communications like social media and websites.  How confident are you that your potential clients are greeted warmly and with a direct invitation to do business?...more

An Open Letter to the CEO of Toys ‘R Us Canada

 Dear Sir,...more

Customer Service with a Tear

Customer Service with a Tear   ...more

Want a tip? Customer service (or lack thereof) in Ireland

Customer service is important to me, and I fear it's likely to be a source of constant frustration for me in Ireland. My Irish friends who have visited America rave about the outstanding customer service. My American friends in Ireland constantly (and usually humorously) complain about the terrible customer service rampant in Ireland. I've listened to many horror stories and they have always confused me. The Irish are known for their hospitality, their warmth and openness....more

The Best and the Worst of Customer Service

Sometimes I think Poppet has grabbed hold of the “no” wagon simply by listening to the reactions I get from customer service centres these days!...more

What is a good shopping experience?

How long has it been since you have had a great shopping experience? I mean a truly great  experience. One that left you saying "Hey that was awesome! I think I'll come back here for sure!" Think about it....more

I Can Get My Insults For Free, Thank You

Recently, my hubby and I decided to have an afternoon date and picked a nostalgic, fifties still diner to visit. At first, it seemed very charming. The waitress was a little rude and brusque, but we found it entertaining and adding a certain charm to the place. The place had less than 5 tables filled. Even with its small size, this still left quite a few tables open. The staff was plentiful enough that they seemed to almost trip over themselves. ...more

Where Do I Go Now That They’re All Dead?

What does the future look like for retail stores? Are the predictions right? It was tough when Borders closed it's doors. Aside from the fact that I really liked the book store, it also sent a loud message to the public about the future of retail in general. A large chain out of business just like that. Ok so maybe not, but it seemed that way to a lot of people. ...more

How to Make Customers Happy? The Message to Employer

This question my previous employer asked  again and again upon each and every meeting, digging  customer satisfaction reports, reviewing all customer’s complaints, creating  comment cards for our customers  to share their  experience as well as attempting to realize why there isn’t  any  improvement. I know one very good formula and answer for this-happy employee, happy customers. Is this sounds familiar?...more

Tweeting Your Way To Better Customer Service

Twitter has many uses for your business, in this article By Bob Speyer and Alison Brown from Web Success Team explain how to use twitter for customer service.Due to the “instant” attribute of Twitter updates, many businesses are using this platform to improve customer service and manage their online reputation since inquiries can be responded to immediately. By opening communication channels, Twitter can assist small businesses in maintaining positive relationships with clients while also promoting your brand....more