It doesn't take something as extreme as a plane breaking open to cause flight delays. A missing flight crew, bad weather, or just bad luck can leave you stranded in the purgatory of the airport where time drags on and there's nothing but nitrate-choked fast food nearby for sustenance. It happens to the most organized of travelers, even those with spotless karma. Here's how to make the best out of a bad situation.
“Hey SouthwestAir: you bring that same row of seats to the ‘Daily Show’ and I’ll sit in ‘em for all to see on TV ... If I don’t fit, I’ll donate $10K to charity of your choice. But when I do (& buckle the belt as well)? 1) You admit you lied. 2) Change your policy, or at least re-train your staff to be a lot more human and a lot less corporate.”-- PopCrunch
Over the past seven months I have flown more than anytime in my life. By midnight tonight, my roundtrip flight count will be at 23. That is 23 round trip flights in seven months and this, my friends, is the reason for why I have also had 23 colds and a twitch in my left eye.
When a business messes up we expect an apology. Sometimes we demand one. Then we choose whether to accept or reject it. Often we grade the business apology. Was it sincere? Was it sincere enough?
Why do we care so much whether a business apologizes to us? Does it really change things?
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