Playing Out Customer Service Woes via Social Media

I'll admit that I thought it.  We were dealing for the ninetieth time with the department store where we purchased our ant-infested dishwasher.  They were refusing to give us a new non-ant-infested dishwasher and said unfortunately they couldn't do anything for us because there were no parts to fix.  It was on the tip of my tongue as the man told us that the warranty didn't cover things such as the dishwasher becoming infested with ants while at the warehouse: I am so going to blog this and name your big store and ask everyone to spread word across social media that your popular department store sells nasty dishwashers. Ooooh, I so wanted the Internet to rise up against them. ...more
I love this post, Melissa. I think we need to use SM to make complaints carefully. I do think ...more

New Year’s Resolution Time? Time to Panic!

An Old Post Card (Photo credit: Wikipedia)...more

Who Knew? Chefs Have Their Own Version of Yelp.

image via Merton Parrish ...more

They Call Themselves 'The Opposite of Yelp'

  image via F*ck You Yelper.tumblr.com ...more

The Yelp IPO. Who Wants In?

Yelp is going public. Last week the business-review website operator filed with the SEC for its initial public offering. Sometime in early 2012, you should be able to buy publicly traded shares of Yelp stock. But will you want them? We can't seem to make up our minds about Yelp....more

Capitalizing on Geo-Social Media and Location-Based Services

Web Succeess Team contributor Justin Delos Reyes discusses Geo-Social Media and Location-Based Services for businesses. ...more

You’re in Control with New Facebook Privacy Settings

Users protested and Facebook listened. Mark Zuckerberg, CEO of Facebook has just rolled changes to make it easier for users to configure their privacy settings and to retroactively control access to content that has been previously posted. In essence, Facebook has given the user more control in the information available to everyone — both past and present....more

How Online Community Based Services Can Effectively Market Your Business

Numerous community or location-based services have come out that have grown into massive platforms for sharing and connecting. The most recognizable ones are Yelp, Foursquare, and Gowalla....more

New Facebook Feature Increases Interactivity Between Friends

Facebook is constantly adding new features and applications to allow people to be more interactive on the web....more

San Francisco Man Sued for Bad Review on Yelp.com

One of the first things I did after moving to San Francisco six years ago was go onto Yelp.com to check out the reviews of my surroundings. I looked up reviews on local restaurants, doctors, supermarkets, hair stylists, stores and tourist attractions. I can remember that I needed to see a dentist and was so new to the city that I had no one to ask. I looked at the reviews on Yelp and chose one that was in my area. I connected with what people were saying about the "gentle dentist." After I went to my ...more