Get a Bad Review? Here's What You Need to Do
Bad reviews can feel heartbreaking. Whenever someone says something bad about you, your business, or your product, it can feel oh so personal. And, in this day and age of relationship marketing and the ubiquitous nature of social media and the internet, a bad review can have bottom line impact. So, if you are the recipient of one - what should you do? Speak back? Ignore it? Hide in the corner? Find out what you should do from this powerful Q&A on this topic.
Now that user generated content and social networking are the norm of the online world, it’s common place for even the most awesome of brands/products/services to suffer from negative online reviews. As business owners who pour our hearts and souls into what we do, hearing negative feedback can be really hard. Really, really hard. Sometimes devastating. It can also have a very real impact on our bottom lines if the negative reviews have high visibility or outweigh the positive ones.