Google Buzz: Will the Privacy #FAIL Overshadow the Tool's Potential?

Over past few months Google has been trying to secure their spot not just as the go-to search engine, but as a real player in social media. Google Wave and the Google Nexus One phone were cool options to the norm and just last week Google unveiled yet another new social media tool: Google Buzz. Buzz is one more way to share your thoughts, pictures, favorite articles, etc. with your friends. Unlike Wave and Nexus One, Buzz has not been well-received for one reason: privacy.

The Concern Over Google Buzz: Privacy

When you join Twitter or Facebook, you have to find the people you want to connect with. It may or may not be a hassle, but the bottom line is that you choose who you share information with or who you follow. When Google introduced Buzz, your network was already in place; Google used your Contacts list to build your network -- you didn't have to do a thing. But what was assumed (by Google) to be a feature, turned out to be a huge flaw: Google didn't ask your permission before sharing your contacts with your entire network. Not only that, but Buzz is an automatic tool -- you'll share your contacts whether you are using Buzz or not. As Don Cruse of The Supreme Court of Texas blog points out:

"[Buzz] was folded into Gmail, assimilated your contacts (and email history), and created these first social connections without ever asking permission. If you had ever created a Google Profile, then Google went a step further — it published these social connections in a place accessible to the world. And even if you had not yourself created a Google Profile, your social connections could still be exposed on the other person’s Google Profile."

The problem didn't stop there, though, turning Buzz off is another whole issue. Just clicking "turn off Buzz" at the bottom of your page won't do the trick (it only disables active links, but leaves your profile publicly available). How can you turn off your Buzz and keep your information safe? Jessica Dolcourt of CNET explains the three-step process for disabling Google Buzz and includes screen-shots to help you through the process.

Over the weekend Google reacted to the storm of complaints over the privacy issues by replacing the auto-follow feature with suggestions of people to follow (so you can choose who's in your network). Google also stopped the auto-connect feature for your Picasa albums and the items you share via your Google Reader. Google is also supposedly adding a Buzz tab to your Gmail Settings page that will allow you to control your Buzz settings and privacy. However, I don't see it on my page and Lifehacker reports that "[t]he Buzz tab isn't available yet, and [Google does] say "we're adding", but hopefully it'll be there soon."

Google Buzz As A Social Media Tool

Privacy issues aside, is Google Buzz a worthwhile social media tool? If you're already using Facebook and Twitter do you need to pay attention to Buzz? I think everything in its first iteration needs work and Buzz is no exception. If Google can fix the privacy issues immediately, Buzz may end up being as important as Twitter or Facebook. Alli Worthington said she thinks this first iteration of Buzz isn't what the tool will ultimately be: "Considering Google's track record of always bringing the awesome, my guess is what we see is simply the first step. In 12 months, what now looks like more noise online, will be a way we streamline the social web."

Ben Parr of Mashable wrote that Buzz isn't just a simple add-on to Gmail, it's "a nuclear bomb whose fallout will permanently alter the social media landscape." He goes on to report that while Buzz won't kill either Facebook or Twitter, it could slow their growth and in its first week Buzz was already used more than Twitter. The result is that Google Buzz may, in fact, change the game. Parr thinks the impact of Buzz "is already changing the landscape. Gmail integration, real-time commenting, ease of use, and a new base of users that might not have been as socially engaged are now part of the Buzz universe . . . Not only can you expect Facebook and Twitter to respond with their own features and partnerships, but you can expect developers to shift their focus as well."

What do you think? If you're using Google Buzz, leave me a comment telling me how -- what are you sharing and what's garnering feedback for you? If you're not using Google Buzz is it because of the privacy issues or something else? How do you see Buzz affecting the flow of social media in six months?

BlogHers who are weighing in on Google Buzz:

If you want more information about how Google is using your personal information or how to set your Google settings so they're in line with how you want to share your information, check out the following articles:

If you're one of the millions who are excited about Google Buzz, you may enjoy these helpful articles:

Melanie writes tips and instructions for bloggers at Blogging Basics 101. You can follow her on Tumblr for links to the latest and most interesting tech-related articles.

Comments

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I'm not sure what to make of

February 16, 2010 - 8:40am

I'm not sure what to make of Buzz. It doesn't fit in my workflow. I think they didn't just screw up on privacy, they failed in their analysis of the social media landscape. I blogged yesterday that maybe they should have made Buzz a peer-to-peer protocol. That would have been interesting! The tech world would still be buzzing about that.

Laura Scott, BlogHer Contributing Editor, Tech/Web
rare pattern | @lauras

 

so far its ok

February 16, 2010 - 8:47am

I'm not directly affected by the privacy issues, and many of the problems I have with the usability will hopefully be sorted soon.

The Google help forum is really responsive, so that's great.

I've never really "gotten" twitter - maybe I still will.

I find it a bit creepy how I've suddenly got lots of followers who have nothing in common with me.  All these guys who post about...buzz.  In buzz.  Fascinating.

 

I couldn't get into it and

February 16, 2010 - 11:37am

I couldn't get into it and ultimately shut it off.  Sometimes a new product is a great thing, and sometimes, it's simply another choice and one that I don't need because I'm already satisfied with my first choice.  I like Twitter and Facebook enough that I'm not looking to learn another piece of software.  At least not right now.  But I'm always a late adapter anyway :-)

Melissa writes Stirrup Queens and Lost and Found. Her book is Navigating the Land of If.

 

socially exhausted

February 16, 2010 - 3:35pm

how many more social platforms will we have to connect to in order to be fully connected? this is exhausting.

 

I use it.

February 16, 2010 - 3:51pm

But I could go without it. It seems pretty pointless with all of the other networks I'm a member of. I do love that I can reply to tweets without a character limit, that's super convenient. But other than that, I see no use for it, and the 'buzz' seems to have died down in my inbox as well, after everyone stopped posting 'what the hell is this?!' messages, haha.

- Maria Young

immoralmatriarch.com
@maria0305

 

"New" introduction is better

February 17, 2010 - 7:12am

Unfortunately I have my Gmail open pretty much all day, so when this Buzz nonsense first rolled out, I was one of the first victims. I immediately disabled it, and fortunately that means that I don't have any junk in my profile to delete. (After reading this article, though, I reactivated it and purged all my followers, then immediately deactivated it again. Thanks for that tip!)

But I do have a separate Gmail account for my newspaper column, and I went in there today (I only check it once every couple of weeks) and was pleased to find that Buzz is now opt-IN. This is how it should have been done from the start. Better late than never, I suppose.

I love Google too much to hold it against them, but I was definitely disappointed in this whole Buzz thing. Especially since (a) they could have Beta tested it and gotten reactions from a subset instead of upsetting their whole client base, and (b) the whole reason people like Google is because their products are simple and high-quality, but Buzz just came into Gmail and mucked everything up.

Sigh.

Like I said, I love them too much to stay mad forever. And they did fix it. Eventually.

Kristan

kristanhoffman.com

 

Someday...

February 17, 2010 - 9:56am

I think a lot of people forget that this is really new stuff here. Myspace was one of the first, but the big three (Twitter, Facebook, and Myspace) aren't the only ones out there. I think that right now we have a flurry of social networking possibilities, but only time will be able to tell which one people end up using on a more consistent basis.

Things for people to remember:

1. it's not vital to life to be connected with everyone.

2. It might be a good idea to shut off your computer sometimes!

3. just because someone wants to connect with you, doesn't mean you are required to connect with them. it's okay to say no.

4. Eventually this will all be over, and we'll be blogging about "remember the days when google buzz first came out?"

you know?

~Melanie (The Blogging Mum)

 

Love. Utilizing it already, and seeing further potential.

February 17, 2010 - 1:47pm

1. For quite a while, I've desired a way to easily follow my friends' Google Reader accounts. 

2. My Gmail is always open and through Buzz, it's even more useful. 

3. Not too difficult to link everything together. I use TweetDeck to update my FB and twitter status. Buzz picks up the twitter status. I generally link on twitter and FB through TweetDeck, also, but I'm leaving my 'shared' Google Reader items for Buzz only. I already share my Google Reader items, so this isn't difficult to remember at all. 

6. I think that Buzz will find a way to connect to nearly everything. And I'm sooo looking forward to it. 

5. It's not about being 'connected to everyone' to me. It's about learning. Posts that point you in a good direction. Sharing a useful tidbit that makes life easier. It's when social networking makes your life more difficult, we have to worry. 

http://turtlesnewlife.blogspot.com/

 
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