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Someone I know needs some advice and who better to ask for advice than internet addicts like you - and you - and you - and most definitely you.
Someone has set up her cable TV account to auto-pay and that someone does not receive paper bills. (No she's not green, she just doesn't need any more trash to carry out to the road every week. Her family has enough trash as it is.) She set up this cable TV account ages ago and doesn't seem to have the original install document, (who keeps those things anyway?) She set up the account via a telephone number she no longer has - and has switched phone numbers twice since then - so she's not sure which phone number the account is attached to.
She cannot access the online account because apparently the email address she set it up with is now owned by someone else. Someone who has the same first initial and last name. And whose favorite drink is, umm errr, coffee. She knows this because she didn't realize she no longer owned the email address attached to the account and the cable company nicely allowed her to reset the password online by answering the secret question.
Once she changed the password and logged into the account, all excited that she might be able to fix her personal settings and then get her craptastic cable TV company to fix a certain problem she's having with a certain very popular TV station, she realized that this was not her account. It was someone else's account and she had hacked it - and changed the poor someone else's password.
She backed quickly away from the account and is now wondering... What would YOU do?
Would you pretend it never happend? Would you contact the cable company and explain what happend, hoping that they would contact the customer or reset his password back to what it was? Would you contact the customer whose account you hacked and explain, swearing that you didn't touch anything else... because you didn't.... and you didn't even notice that he pays a heck of a lot of money for cable... and you also aren't wondering how he got the cable company to give him that $100 credit last month, because you think you should get a $100 credit since a certain TV channel is totally NOT working at night when every good American is trying to watch it.
Anyway. Errr. Yea. Someone could use your advice about this. It's keeping me awake at night. Errr someone awake at night.
~Denise BlogHer Community Manager
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