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The iPhone Is Worth Standing in Line for ... Even if It DOES Break

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My friend Tim tweeted, "I just don't get the standing in hours long lines to get a particular consumer good." I chuckled and replied, "But it's an iPHONE!" The guy has many admirable traits, but he just doesn't understand cool when he sees it. That's OK, I love him anyway, and he got me thinking about all of the things I have stood in line for and whether or not it was really worth it.

  • Back when I was a young and poor military wife, I had to do my commissary shopping on payday. Not only did this mean fighting the cart-to-cart traffic, it also meant standing in line to check out for at least an hour -- sometimes more than an hour. Such was life at a huge military base on payday.
  • I once stood in line for six hours, waiting for an AAFES Toyland to open, in hopes of getting the much-coveted Teenage Mutant Ninja Turtles that my son desperately wanted for Christmas.
  • That same year, I stood in line for a live Christmas tree for 12 hours. And I did it again the next year, too.
  • Would you ever stand in line for four hours to get a Burger King Whopper? Well I did it -- and so did a whole lot of Americans stationed overseas who hadn't had any "real" fast food in years.

An Apple customer looks at the new Apple iPhone 4 at the Apple Store on 5th Avenue in New York City on June 24, 2010. UPI/John Angelillo Photo via Newscom

When I think about all of that line standing and waiting and ask myself if I'd do it again if I had the chance to live my life over again, the answer is a big, fat YES. Some things are worth standing in line for, and an iPhone is one of those things, even though 26 percent of all iPhones break within two years. I think the number is higher, how about you? My family members and I have had to replace at least six iPhones prior to or right at the two-year mark because of touchscreen or battery issues. I'm babying my iPhone 3gs right now because I'm not eligible for an upgrade until ... February of 2011. (You can find out if you're eligible by sending dialing *639# and a text will be sent to your iPhone with your eligibility date.) I wasn't serious when I joked around about trying to break my iPhone 3gs so I could get a new phone in the comments of Virginia's post about the iPhone 4 announcement.

The day after I joked around about breaking my iPhone to get a new one, my iPhone did some horrible things. I dialed into a conference call in the middle of a panic attack about my iPhone. (I'm not kidding, my co-workers can tell you that I was a little hysterical.) TW popped the sim card out for me, and it started working again. I backed up my phone, looked for firmware updates, shrugged and went about my business. Until last Sunday when a text message buzzed in at 11:30 p.m. I got out of bed to see who was buzzing so late. I was worried about my 20-year-old who was stranded in NYC at the time. When I pushed the home button to access the text ... I got a black screen. And no matter what I tried, it wouldn't power up. At 2:30 a.m. I ended up making an appointment with the Genius bar, and I didn't get much sleep after that. (Turns out it was TW's phone that buzzed in a text message, but that's another story.)

So here I am, eight months away from an eligible upgrade, and my iPhone is really not happy. It freezes. It powers down suddenly. It won't power up. And it gets a little bit hot a little bit sooner than it used to. I'm not going to make it to February 2011, and that's annoying, but the iPhone rocks my life enough that I'll shell out the extra cash when I can't hold out any longer -- and yes, I'd be standing in line right now and walk away with the new iPhone 4 if I were eligible for that upgrade today.

Here are some of the

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Denise 330 pts moderator

My son had some really big problems with OS4, he couldn't even rollback effectively for some reason. No idea why that happened but I think his phone's ok now... I hope.

I've had a few small problems. I use the Yammer mobile app and it won't let me reply to a message. I have to create a new message, type the @ and send that way. No idea why that happens now but it does.

I occasionally have a problem with some apps being slow to load or closing during the initial loading. It may be related to how many other items are trying to run at the same time. I'm not sure, I haven't really had time to explore what's happening when something goes wrong.

OS4 definitely doesn't run nearly as well as I'd like it to on the 3g.

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

VenusStops2 5 pts

I downloaded the upgrade onto my iPhone 3g and I've had a number of issues..I can't use Slacker...it will go a few songs and then it starts cutting out and finally it turns off my phone?! When I go to reply to a text message it takes a while to load...and I see the white screen with lines as though it's going to show the multiple people I have text messages going on with. I shouldn't have to wait to reply to a text message. The other problem I have is that when I'm texting I will go to a fifth line and the message won't scroll down right away so I can see what I'm typing. I end up getting halfway through the line before it finally scrolls down to show what I've typed. I had to restore my phone last night so hopefully that helps but I am waiting to see...I really can't wait to be able to afford buying the new iPhone!

Denise 330 pts moderator

Awesome. Come back and tell me how you like it.

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

kbojar 7 pts

Thanks for this info. Looks like I'm getting a new iphone.

Karen Bojar

http://www.the-next-stage.com/

Denise 330 pts moderator

The iPhone has had tethering capabilities, it was just that ATT didn't allow the tethering. That all changed at the beginning of June. Here's a link that explains the ATT tethering plans. You just need an iPhone running on OS4.

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

Denise 330 pts moderator

Standing in line isn't JUST standing in line. You can DO things while you stand. :-)

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

Denise 330 pts moderator

I'm the other way, because I know I'm always going to need that extra four hours I start with the mophie on and I think that's caused some battery life issues and some overheating issues.

I've pretty much stopped using the mophie except in serious emergencies and I've had fewer problems with my very tired phone.

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

kbojar 7 pts

I’m eligible for a new iphone but am waiting for a phone with tethering capacity. I understand the new iphone does not. Is that the case?

Karen Bojar

http://www.the-next-stage.com/

TW 26 pts

They are I don't know...DIFFERENT than other exhibit girls. Younger, sweeter, funny, tolerant of eccentric middle aged lesbian mom with 6 kids who doesn't know much about cell phones.

Besides that-how often do I get to chat up a hot woman besides Denise?

Retro-Food.com

Elisa Camahort 22 pts

I leave the phone in the mophie but don't turn the mophie on until I need to. But my phone has stopped warning me it's low on battery. It looks like it's fine and then it just shuts down. I have to re-power-up. I do think it happens less when the mophie isn't attached, flipped on or not. But not sure. I'm going to take it in to the Genius Bar this weekend and who knows, maybe I'll walk out with ah iPhone 4 if they have any.

Elisa Camahort Page
BlogHer
elisa@blogher.com
My BlogHer profile truly shows you everything I do online...Check it out!!

Denise 330 pts moderator

And I was going to ask you about your mophie use and whether you have had an issues that you felt might be related to it.

When I do get a new phone, I'm going to avoid use of the mophie except in extreme situations and see if that helps extend the life of my iPhone. The mophie gets really hot sometimes...

And you're right about standing in line. It's not just standing - it's interacting with other line standers, and those who pass by and stop to talk, and having a shared experience.

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

pheba 5 pts

I'd stand in line for anything if I could read a book (or listen), therefore, I would stand in line if I had the iPad to read a book. I've queued up way to many times to recount. Additionally, a queue as mentioned in another comment may provide an opportunity to do a face to face without the iphone. I would love to be 'plugged in' to a new iphone. Maybe as soon as I pay for my new wheels: a bike to pedal a hundred miles a day.

Elisa Camahort 22 pts

First about the iPhone, or in general Apple service. I've had such great experiences. I've walked in with a problem and walked out with a new iPhone within 10 minutes. They have always been really efficient and really open to just replacing a broken thing. My iPhone 3Gs has started acting wonky a bit (not sure if it's not something to do with my Mophie charger though) and THANKS DENISE, I just did that text thing you describe above and discovered I'm eligible, which I would have sworn I would not be yet!!

Now, there's not always a downside to waiting in line. When my S.O. stood in line to pick us up the first iPhones 3 years ago, he met some guys from Apple that he knew who let him know about a job opening there, and that's how he got his job :)

And when I was stranded in NYC for 5 extra days because of 9/11 I went and stood on line outside the theatre where The Producers (the hottest ticket in town) was playing on Thursday night (the first night theatres went live again) hoping there would be lots of cancellations, since you couldn't get in or out of Manhattan. I was on line with all sorts of other stranded travelers from all over the country and world. once we got out tix ten of us went to dinner together. During 5 days of frequent isolation, it was the most human interaction I had during a very weird horrible time. Totally worth it even if I hadn't gotten a ticket...which I did.

Elisa Camahort Page
BlogHer
elisa@blogher.com
My BlogHer profile truly shows you everything I do online...Check it out!!

Denise 330 pts moderator

I'm so jealous. Can I come visit and fondle your phone?

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

Mir Kamin 15 pts

I waited to buy an (original) iPhone until I found what was (at the time) an incredible deal on a couple of refurbs. That's when the husband and I switched to AT&T -- whose reception 'round here is pretty cruddy -- just so we could have iPhones.

Then came the 3G phones. And then the 3GSs. And still we were happy with our old phones.

When the 4 was announced, we kind of oohed and aahed and said "someday." But then OS4 was announced and... we can't do the update on our first generation phones. Then we started talking about getting new phones, because that was new functionality we really wanted.

Plus, the batteries on our current phones were starting to get a little wonky. And my husband was having problems with the signal on his.

That said, I would never stand on line for hours for a phone; that just seems crazy to me. And we didn't decide to get new phones early enough to get in on the preorders before they were shut down. So we were ready to wait until July.

But then my laptop went all screwy this week, so we had to take a trip to the Genius Bar. I had an appointment at 11:20 this morning... and the line was only about a dozen people long. So I sweetly suggested to my husband that he wait on line while I got my 'puter fixed. One hour later, my MacBook was happy again, and we had new phones.

And lord almighty do I now realize how much the Edge network truly sucked. The new functionality is very cool, too, but the speed difference now that we're on 3G made it worth every penny.

In short: Yes, I love my shiny new phone. ;)

--
Mir Kamin
(BlogHer contributing editor)

Personal: Woulda Coulda Shoulda ( http://wouldashoulda.com/ )

Having it all with less: Want Not ( http://wantnot.net/ )

Denise 330 pts moderator

Somewhere on a blog out there, I reviewed a whole bunch of different kinds of music players.

It was at a time when I was having a love affair with iRiver, though we did also have a Creative of some sort.

When the iRivers began to bite the dust, that's when I really began to lean toward apple iPods. I've never had one of those break - except for the iPod Touch that my son dropped on the freeway while rescuing a turtle and when he realized it and went back, it was crushed to pieces.

Price is the killer for me too, it's why I don't have any Apple products, accept iPhone, iPad, iPods.

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

Denise 330 pts moderator

I don't understand her fixation on the T-Mobile people. They've never done a thing for me. But then again, TW has a way with sample ladies, booth babes, and exhibitors of all sorts.

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

SCanon 9 pts

Now every time I see a commercial for T-Mobile I'll think of TW loving on mints.
Somer blogs at Merry Wife of Canon ( http://www.merrywifeofcanon.com ) as well as Smell My Plate ( http://www.smellmyplate.com ).

SCanon 9 pts

The mp3 player I have now is a 4gb Creative Zen. They are a rather big, but under the radar company. A lot of us anti-apple converts go to the Zen. It's a great little machine.

I think aside from the whole breaking thing and the terrible customer service thing, my biggest aversion to Apple products is the price. I seriously bristle at the prices of these things. I can tweet and check facebook and google with my current phone. It has a very nice camera attachment and it works great as an actual phone. Maybe the whole old school texting thing (with the number pad) would drive someone to the brink of madness and murder if they were a huge user of those functions, but I like them just fine. And that phone was free when I renewed my contract with AT&T. I love free stuff. I love the word free. I DON'T like paying a lot of money for a trendy piece of technology that I'm pretty sure will break...because all Apple things do. Oh don't get me started on their computers. I forgot to mention that one. WVU School of Journalism Mac Lab was my true starting point for pure Apple hatred. The iPod was simply the last straw :)
Somer blogs at Merry Wife of Canon ( http://www.merrywifeofcanon.com ) as well as Smell My Plate ( http://www.smellmyplate.com ).

Denise 330 pts moderator

there will probably be another version and there will be new kinks. Every single iPhone has some sort of issue. Such is life. :-)

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

texasebeth 25 pts

My iPhone has been dropped many times & still is working, which surprises me every time. I'm not eligible for upgrade until Oct 2011 but I will most likely getting one then. Maybe by then the kinks will be worked out?

Elizabeth

@texasebeth ( http://twitter.com/texasebeth )

My Life, such as it is.... ( http://texasebeth.blogspot.com )

Denise 330 pts moderator

I forgot about the gas lines in the 70s or 80s or whenever that happened. I'm pretty sure I've waited for gas before, too.

I hear you on the pre-order, that's really what I'd have done ... unless my phone had really really died yesterday, then I'd have stood in line (and worked from the line.)

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

Denise 330 pts moderator

I can't believe it survived a dip in the toilet. That's awesome. I'm pretty sure mine would kick the bucket, I'm just not that lucky.

We freaked out when my son actually dropped his in a foot of snow at Christmas. It was there for about 10 minutes before we realized it wasn't in his pocket!

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

KarenLynnn 313 pts

Denise my 3gs survived a drop in the toilet too, i quickly fetched it and held it under running water (and thought wtf am i doing) and quickly dried it off. it was very dead. so i ran to AT&T and got the iPhone 4 which i was eligible for somehow.. when i came home, i plunked the 3gs into a bowl of dry rice and let it sit overnight. the next day it worked! but i still kept the 4 and sold the 3 and i got 200.00 for it! i've never had any of the issues you spoke of here, except quick battery drainage. that seems to be fixed now with the latest software update 5.0.1. i'm an apple fan for life, for sure :)

Denise 330 pts moderator

hahahaha too funny.

You love your iPhone more than you want to admit. You love being able to google weard things in the car, when we drive. You love being able to play Social Whatever on your phone. You'd be lost without it. Admit it.

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

Denise 330 pts moderator

hahaha I love saying that.

I hear you, I really really do. I refused to buy apple iPods for years. (by the way, which mp3 player do you use?) But I started buying some for my kids - with the first Nano and then the iPod touch when those came out. Both were truly awesome little machines but still... I really never thought I'd feel this way about an iPhone. But the moment I bought the first one, I was hooked.

I hate the phone. Hate talking on the phone. But the iPhone... I just love it. I really do, even when it breaks. It's unreasonable, in a lot of ways. But considering how often I need the features that it has... it's worth it. For me.

I do understand why it might not be worth it for you.

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

TW 26 pts

I wanted an iPhone first-because I am a geek and Steve Jobs turns me on in a geeky sort of way. That is when I am not railing about him being a protectionist SOB and control freak. (though I suppose by the very fact that I love Denise means I don't logically process control freak as a flaw.)I also haven't liked an Apple computer since the Apple IIc or Macintosh days. Ok, I coveted the Air...but not the actual performance. I tend to make jokes about Apples being for the illiterate.

I didn't get an iPhone first. I didn't like Denise's THAT much. I got one when I won a Kaboodle contest. I loved that one-however a few weeks later I gave it to our older son. Then had a replacement one (phone numbers-we were moving and the kids got the phones with the old area code.) that I never bonded with. It broke...sort of-it stopped being able to be used as a phone. Youngest girl got it as an "iPod Touch with camera." The one I have now I have now. I don't love it. I love the tweetdeck and ability to waste time in kid pick up. It works ok for phone meetings. I still don't get orgasmic over it. I keep thinking I should convert the family to coveting something T-Mobile sells because the T-mobile girls are always sweet at BlogHer.And I like their little mint tins. Yes, I am that uninvolved with my iPhone that a cute mint tin leads me to think of straying.

Retro-Food.com

KarenLynnn 313 pts

TW now that iPhone has siri, i'd marry it. haha! loved reading this :)

Melissa Irwin 5 pts

I'm a fairly big believer in "those are 5 hours of my life i can never get back". I love my iPhone, but I wouldn't have stood in line for a free upgrade. I figure I'll get one when I need one or want one, and waiting in line isn't a requirement. I read several accounts on fb and twitter yesterday of people waiting in line for the phone. I think it is sad, if I'm being totally honest. First of all, it was available on pre-order. Secondly, yesterday was a work day for most people...and many of those people took a vacation day to do this. How many take a vacation day to do volunteer work? What would our kids enjoy doing for 5 hours right about now? How many wives would love to have a 5 hour date night with their husbands?

I would potentially stand in line for something I couldn't obtain otherwise. I have waited in line for gasoline before.

JennaHatfield 73 pts

I'm not eligible until January. I will be getting it then and I would have stood in line for it now. That said, I thought I was going to have to suck it up and pay extra for a new one last month when my iPhone because, as my husband calls it, the pPhone... when it landed in the toilet. Thankfully it survived. Yay!

Jenna Hatfield (@FireMom ( http://twitter.com/FireMom )), from Stop, Drop and Blog ( http://stopdropandblog.com ) and The Chronicles of Munchkin Land ( http://thechroniclesofmunchkinland.com ), is a freelance writer and newspaper photographer.

TW 26 pts

We have a ton of kids-Three of them iPhone owners (plus one with an iphone owning spouse), myself (clumsy and prone to do bad things with phones) and Denise who is on the phone CONSTANTLY. In fact, as I type this...she is on a phone meeting. Again and will be for hours. If she isn't on the phone, she is reading mail on the phone, emailing from her phone, reading facebook or twitter or blogher, she is playing a game on her phone, she is posting from her phone, tweeting from her phone, foursquaring from her phone, looking for directions from her phone.

Seriously-from 6 am until ~10 pm-she is generally using her phone.

Retro-Food.com

SCanon 9 pts

The iPhones are very pretty. And I suppose to someone who has no personal background story of horror with Apple that they are cool. But.....but.....but.....omg, Denise. There is a vein on my forehead that sits slightly to the right that tends to bulge and pulse whenever the top of my head is close to popping off. Did I read right that your family has had to replace at lease SIX iPhones? And you are all still loyal lovers of the thing? Oh my goodness! I swore off Apple over a stink over an iPod! It was a long terrible process, but it was still only one iPod.

I'll admit that the Apple products are prettier and cooler. The MP3 player that I got to replace the iPod 5 years ago still works perfectly. It cost half as much and has never given me an ounce of trouble. But when I first got it, I missed the cool touch-wheel from the iPod. I missed the cool look. My LG Shine cell phone obviously doesn't have all the bells and whistles of an iPhone, but again, it's never given me an ounce of trouble. I've had it for almost 3 years. Having my stuff not die in some ridiculous and infuriating way is important to me :)
Somer blogs at Merry Wife of Canon ( http://www.merrywifeofcanon.com ) as well as Smell My Plate ( http://www.smellmyplate.com ).