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Loralee is a wife, mother, and blogger living in the wilds of Utah. She is mother to 4 handsome gentlemen, aged 15, 12 and 2, and a sweet little 4-mo...
 
 
 
 

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It's Never Too Late for Civility

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I have been known to drop the ball in practicing what I preach.

Sometimes it can be hard to behave in a manner that matches your words.

I was challenged by this recently.

A few weeks ago, I was at the height of, “THIS MONTH SUCKS DONKEYBALLS AND IT CAN EFFING DIE. DIE. DIE!!!"

One day was particularly bad.

My morning started with my temperature registering at 103.8 degrees, and my parents calling to tell me that my sister had MS. It pretty much went downhill from there. Thing after thing after unbelievable THING happened all day long. I am a totally theatrical person, but if there were a way to emphasis the suck of this day that was beyond caps, italics and exclamation points, I would totally use it.

Then I opened my e-mail.

Inside was a comment full of disagreement about an old post of mine from someone doing research on a topic.

When I read it, my blood began to BOIL.

Normally -- even though I have certainly experienced my share of fugly haters from the Internet -- I still find that the amount of positive love that flows online FAR outweighs any negative things that occur. I am a humor-filled, laid-back person, and it’s usually not that difficult to keep things civil.

In the posts where Jonathan and I discussed both sides regarding health care reform, both of us were very proud of the civil way people handled the discourse. There was a lot of passion on both sides, but in all the hundreds of e-mails I got and the hundreds of comments, NOT ONE person was hateful or disrespectful.

People remained civil about one of the most emotional, hot-button issues in the country.

I was proud.

Maybe there really IS something to that whole “pride goeth before the fall” thing.

After reading the comment in my e-mail, I just … lost it.

It wasn’t from a hater, or a troll or from someone disrespectful. She just really disagreed with me.

The thing that got me is that she said I was beyond antagonistic in my post.  Because I had tried (so I thought ) extremely hard to NOT be that way. To not offend. To show that I really could see both sides of the issue and that I was truly in support of people who made a different choice then I did.

Because I was a compromised, sick, stressed-out person that day, I could see nothing else in the comment but that accusation.

The commenter COULD have have handled her comment better, but my reaction was like taking a sledgehammer or four to a medium-sized nail.

I left an extremely heated, biting comment.

She left one back.

When I read it, I started pounding out word after ranting word, countering each point with a rabid attack. The comment grew longer and longer and longer until I finished and had my hand over the "publish" button.

Then I stopped.

I knew at that moment I had two choices. One: I could let my anger get the better of me and hit publish on my scathing comment, or two: I could take a deep breath and remember that one of the things I prize most is civil dialogue -- even when you don’t agree. Number one would have been VERY satisfying for a moment but in the end … it just wasn’t who I am.

So, I hit “delete” and started again explaining and apologizing that this was not who I was, that I had been caught at a very bad time and that I was taking out a lot of my anger about what was going on in my life on her and that it wasn’t right.

It was VERY hard to start writing that comment.

I was still angry.

But as I continued to write and focused on the truth of the situation, I had calmed myself down by the time I reached the end and genuinely felt remorseful for my disrespectful rebuttals.

I hit "publish" and felt a great deal of relief.

She replied and was much softer and also remorseful, and I went to bed feeling much better than when I woke up.

The next day I got an e-mail from her saying that she had been reading the archives of my blog and had been moved and had laughed out loud at many of my entries. I gave her enormous credit for taking the time to get to know me better and told her that often some of my best online friendships have been born out of cruddy situations and misunderstandings.

We have had some e-mails back

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loraleechoate 5 pts

Comments that are hurtful by those that are supposed to love and protect us are especially hurtful. I applaud your restraint. :)

Rusty Hoe 5 pts

I probably shouldn't mention that I used to work in behaviour management with some very difficult hospitalised patients, when i can't always manage my own behaviour.  I could get the most confused patient to stop peeing on the food trolley but I can't get myself to just rise above a petty comment by some anonymous stranger (why did I always get called in for the pee or poop cases?).  LOL

Anyone who says they don't do this at least sometimes is lying, or pathologically submissive and needs extensive years of therapy!  We all have times where we just want to write back "Bite me Bitch!!!" even knowing it's not the right thing to do and will probably just make it worse.  I recently got a rather snide and hurtful comment from a family member, I thought I did quite well not to pick up the coffee pot and throw it at her head, though my hands did tremble just in front of it for a while!  I did have many hours of pleasure imaging it though (very Looney Tunes). 

I'll go with trying is the key. :0

loraleechoate 5 pts

to know that this is something that even happens with the wise owls that many of us have gone to talk out our inner hurts and frustrations with.

Some days I feel so inadequate that I can't just rise above, but trying is the key, right?

And?

THANK YOU! I am partial to that line myself. :)

Rusty Hoe 5 pts

Prior to becoming ill I worked as a psychologist.  I have had every manner of insult, aggressionand threat etc thrown my way.  In that setting I was great at compartmentalising the behaviour in light of the persons overall story.  Pretty much what you are supposed to do as a psych.  However, step outside of that format and the human part takes over, that takes offence and wants to figuratively slap the person who insults me (or someone I care about).  I have had some less than positive comments thrown back on forums and FB comments discussions not so much my blog so far (though I do seem to attract some 'interesting' individuals, and many who can't quite get my sarcstic sense of humour).  Each time in these cases I immediately begin to write back some snippy little comment, it's like a reflex.  You just want the other person to know they are being an absolute moron/wanker and you wont take it.  I am trying to practice in the real world what I used to in work and take a deep breath and think before I type or press the dreaded send button.  Some do get through, especially when I am having one of my "did you have a bowl of bitchy for breakfast" days.  All you can do is keep trying but somedays it just feels so good when you think of the perfect comeback!

PS loved "A few weeks ago, I was at the height of, “THIS MONTH SUCKS DONKEYBALLS AND IT CAN EFFING DIE. DIE. DIE!!!"",  that is brilliant.

http://bobisdysautonomia.blogspot.com/

IsleDance 5 pts

People preach what they're striving for.  But we're always going to be imperfect as we reach for it.  The question:  Are we learning along the way?  If so, yay!  If not...well...that's when we need to worry.  Keep striving.

loraleechoate 5 pts

I do think that the Internet can make you braver. It is VERY tough to open yourself up oniline and I have seen huge amounts of bravery both in comments and blog posts. But yes, yes, YES to the fact that it can also make you act like you would not to a person's face.

Although...it leaves me wondering which thing is truer-the reaction from the gut online or the one said to my face? Or a marrying of both? Because sometimes a thought that makes me sleep less well at night is that some of the horrible people online are probably just finding an outlet where they can finally let their inner fug shine and not have to put on a mask of nice all the time. 

It's an unsettling thought.

Melissa Ford 5 pts

First and foremost, I absolutely loved this line: "I am a totally theatrical person, but if there were a way to emphasis the suck of this day that was beyond caps, italics and exclamation points, I would totally use it."

I think it's too easy to fight on the Internet.  To throw off a rude thought that you would never dream of saying to the person's face no matter how much you disagreed with them.  I don't think the Internet makes us brave--I think it makes us rude.  Before I write anything, I think about whether I would say it to someone's face.  And if I would, I hit publish.  And if I wouldn't, I hit erase.

Melissa writes Stirrup Queens ( http://stirrup-queens.com ) and Lost and Found ( http://lostandfoundandconnectionsabound.blogspot.c... ). Her book is Navigating the Land of If ( http://thelandofif.blogspot.com/ ).

loraleechoate 5 pts

It didn't surprise me that I like her...I can be friends with almost anyone and know that most people who get nasty online can genuinely be good and likeable people. (Though there IS an emphasis on "ALMOST". Heh.)

loraleechoate 5 pts

And not to be all cliche but I have GOT to learn to just WALK AWAY during "That time of the month". When I find that I can't keep my ick to myself it is almost 90% exacerbated by hormones. 

Blarg. 

Shelly Kneupper Tucker 5 pts

That old gal became a cliche, and a joke, but she had some good advice.  And, you just echoed it.  When you get angry, write a letter --- then tear it up.  Much wisdom in that advice!  There is no reason not to have civil discourse. 

And, you mentioned something else worthwhile, Loralee.  You discovered that you actually like the woman, even though you disagree.  Wouldn't it be a boring world if we all had the same opinions?  Surely it would be a more peaceful world, but I don't think that's the kind of "peace" I would seek. 

Being the only Democrat in a family filled with Republicans (bless their hearts), and having grown up with the idea that one must be respectful in the face of disrespect, I've learned a lot about practicing tact.  As you pointed out, it isn't easy ... and sometimes it is NOT what you want to do ... but "this lovely community of ours deserves nothing less."

OK, and I'm loving the irony of your phrase "fight for civil exchanges."  That should be a bumper sticker :-)

Shelly Kneupper Tucker

writes at This Eclectic Life ( http://thiseclecticlife.com/ )

Twitter handle: @shellyktucker ( http://twitter.com/shellyktucker )

loraleechoate 5 pts

I think that most people online try to behave like you do. (Granted it varies by place. Someone is probably more apt to be hostile on a huge forum than a smaller blog.) Even people that truly follow this apporoach most of the time can often get carried away when there is a big scandal that is close to people's relationships and hearts and when it affects many in your blogging circle. 

As for the other trolls, I have been there with relatives, as have many bloggers. Some of the worst, most dedicated trolls out there are people that know you or your loved ones. It's a sad, sad fact and I am sorry you have had to deal with that. 

jenontheedge 5 pts

I write for several blogs and, in all my years blogging, I really haven't had that many truly horrible comments.  Sadly enough, the worst ones were from two relatives.  All were moderated in advance by me, so they were never published on my blogs, as I refused to give them a public voice.  (Which is what they really sought.)    In those cases, I did not respond for a day or two until I had calmed down and then I responded privately.  I kept my responses calm and did not lash out.

When I'm reading someone else's blog, I remember that I am essentially a guest in their house.  If I am offended by something they said, I simply don't comment at all.  If I do leave a comment disagreeing with them, I keep it civil and polite.

Julie Marsh 5 pts

I've been so fortunate that in spite of the often incendiary topics I discuss, my comment section has remained incredibly civil.

But just this past weekend, I was unfriended on Facebook after a discussion that took place in the comments on my status. Over the course of the discussion, I had plenty of scathing thoughts, but everything that I typed - in response to the fight that he picked - was measured and civil.

So I might suggest adding two corollaries to your great post: 1) If someone's picking a fight and it's readily apparent that they aren't being rational, think twice about engaging them (even if you yourself are rational); and 2) If someone else's post incites great passion on your part, take a breather before leaving a comment or sending an email that might be perceived as picking a fight.

Julie @ ( http://twitter.com/ ) The Mom Slant ( http://themomslant.com )

JennaHatfield 12 pts

I have a Long Time Super Crazy Troll that I know to simply ignore. My problem is what to do with new people who happen to write a trollish comment that may or may not be trolls. So, yes, I've done the hokey pokey, TOO! You are not alone!

@FireMom ( http://twitter.com/FireMom ) from Stop, Drop and Blog ( http://stopdropandblog.com ) and The Chronicles of Munchkin Land ( http://thechroniclesofmunchkinland.com )

loraleechoate 5 pts

Trolls are a WHOLE nother kettle of fish.

I've tried many different tactics with them: engage/ignore/call in the troops/eat a whole pie/do-hokey-pokey-turn-yourself-around.

Ignoring still seems to be the best advice and outcome but I still have times where I don't follow my own advice and it gets the better of me. 

JennaHatfield 12 pts

I learned, by fire, to think before I hit publish. (Or to ignore all together in the case of Repeat Crazy Trolls.) In this case, where she was obviously not a troll, I think you handled it very well. I know we've all had a bad day where we ended up saying something we wished that we wouldn't have in a comment and I commend you for being able to apologize and create a discourse with her. Kudos.

Thank you for encouraging and reminding us all to do the same.

@FireMom ( http://twitter.com/FireMom ) from Stop, Drop and Blog ( http://stopdropandblog.com ) and The Chronicles of Munchkin Land ( http://thechroniclesofmunchkinland.com )

loraleechoate 5 pts

I still fail at it ALL THE TIME because I am online ALL THE TIME and very emotional, but I try very, very hard not to.

I write things like this as much for ME as anyone. 

:)

Erin White 5 pts

We're never going to get 100% civility out of people, whether IRL or on the web.  It's very hard to do, but unless we want to find ourselves sucked into the quaqmire of flame wars, it's best to hit the back button when we encounter those who are frothing at the mouth, and try to move on.  I applaud your ability to step back and course-correct the situation - brava to you!  :)

Erin

The Single Rider ( http://TheSingleRider.com ) - The fine line between "alone" and "free" | @TheSingleRider ( http://twitter.com/TheSingleRider )

My Mobile Adventures *~*~* ( http://MyMobileAdventures.com ) - Mobile/photo blog | @BellTinkR ( http://twitter.com/BellTinkR )