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Hi - I'm Maria, nice to meet you! I've been a Contributing Editor here at BlogHer.com since 2006. I joined BlogHer as a full-time staff member after...
 
 
 
 

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Life on the Web: Surviving the Drive-by Attack

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If you've been on the web for more than a minute you've at least witnessed an attack on a blogger by a troll - usually anonymous. If you're truly lucky, it has happened to you. And if you are a bonafied interwebz superstar - someone like, oh say Dooce (Heather Armstrong) - you've got entire blogs dedicated to hating you. And if you are someone like, oh say Dooce - you brilliantly monetize the hate.

But I digress. This post is about more practical advice for what you can do if you are the victim of a drive-by attack on the internet. First, allow me to share some of my stories with you.

Unlike many other bloggers, I rarely get nasty comments or private email flames. Nope. Rather I inspire bloggers who have a bone to pick with me to write long, rambling attack posts. Helpfully, they generally include my name so that Google alerts me to their odes.

And I am flattered when I find these posts. Truly I am because to write such a post the writer must spend a great deal of passionate time thinking about me. Plus I can sometimes mine them for comedy gold. Awesome!

But after I get my post-attack laugh on I inevitably experience a mood dip. It is not all roses and zen dealing with attacks. I suppose the inevitable flaw in my response is that in making jokes I ultimately violate the cardinal rule of troll club: I talk about them, therefore I let them in my noggin, therefore I've fed them.

In addition to not feeding them, the other supremely important thing to remember is that it is about the troll's issues. Ultimately that is what keeps me sane when someone doesn't like my views and therefore feels the need to disparage my appearance or make up things from whole cloth about me or, best of all, try and slam me with a derogatory description I now totally plan to turn into a tee shirt and wear to BlogHer '10. These people who rant and rave about me don't know me and so I know they aren't really talking about me. They are talking about some fictional person and are using me as a convenient cipher upon which they project their crazy.

I am lucky, though, that my charming haters haven't turned personal or violent. I might have to reconsider if that were to happen. But as long as I continue to just attract your ordinary garden variety of trolls, I'll keep on blogging and keep on doing my best not to feed, engage or otherwise encourage those who don't have the courage of their convictions to stay and constructively engage. And if all else fails, I remember that most of the people I encounter in the blogosphere are decent, polite, often kind and many I am lucky to know and have in my life.

Have you found a strategy that works well for dealing with trolls and drive-by attackers? Has the threat or reality of attacks stopped or limited your blogging?

Related Reading:

Pam Spaulding at Pam's House Blend: In the thick of it: when fatphobia plays out in politics

When I was asked to appear on CNN for the first time (2007), Mike Rogers blogged about it afterwards and, one of the commenters actually said "I like Pam, I just wish we had a prittier face representing liberals. looks sell, sorry?" Another said:

"I cant believe the talking progressive heads dont go on diets and loose some weight so we can get more people to like us. PUT DOWN THE BIG MAC STEP AWAY FROM THE MAC AND CHEESE JUST SAY NO TO DEEP FRIED FOODS!!!!"

I already was tentative about doing TV, but it has had a lasting effect on my reticence and self-consciousness about doing it. I know it's irrational, but one gets tired of people investing too much of their evaluation on what I say based on what I look like.

BlogHer member Jenna Hatfield chattered: I got trolled today. My old, long-time troll, back out from under her bridge. All I could do? Was laugh. I've come a long way, baby.

Anil Dash: Remembering Brad L. Graham

Before the term "blog" was even coined, the distinguishing feature of the sites that a few of us were publishing was that these were made by real people, individuals with voices who had something to express. Yet the conventional wisdom was that the medium we were working in, the world we were living in, was somehow not

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Maria Niles 5 pts

"but a helpful remedy for the anxiety and emotional pain that dragging it on and on can bring."

I imagine this insight was hard won but I thank you for sharing it. I am sure it will be of help to someone reading.

Sarcastic-Mom 5 pts

I will admit that I've been guilty of sniping back at trolls on my weblog (and on the weblogs of friends!) in the past.  It's so hard for me to take a public smacking and not retaliate.  If someone did that to me in a room full of onlookers, verbally, I'd have the same problem - I'm not good at "turning the other cheek," so to speak.

But, as with many things, I've seen a lot of talk and advice about trolls and, as time has passed, I've learned to temper my reaction to trolling.  I have to say I agree with the idea that saying nothing, or remaining positive, is generally the best advice.  Being sure that you "don't feed the trolls" is not just a good way to make them go away, but a helpful remedy for the anxiety and emotional pain that dragging it on and on can bring.

miz_ginevra 5 pts

I'm glad you liked my original post for Everything TypePad. I've recently had another stalker, too.  Plus, he's local, so it's extra-creepy, and I don't want to get too involved, but still. He started as disgruntled commenter on a friend's newspaper site, because she won't let
him post racist diatribes about people. So he's hammering back by posing as me, and posting racist diatribes.

I hammered back, which I rarely do, with a grumpy photo of myself ( http://www.flickr.com/photos/ginevra/4363340164/ ).

Maria Niles 5 pts

That is a crazy situation! I'm so sorry. But at least it looks like you are dealing with it with a healthy dose of humor.

Best of luck and thanks so much for your comment.

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

dogkisser 5 pts

I have had a dog blog for 5 years, and I think that the next world war is going to probably be about dog politics, because talking about dog stuff can get really nasty.  I've had some pretty horrible trolls try to post comments on my own blog - and when I stopped posting his comments, he went so far as to start what he called a "pariody blog" - which was a mirror of my own blog - except it was all hateful rubbish and talking about how fat and ugly I was and how I had mental problems.

Sometimes trolls try to control blogs - at least that's what I've found in my own experience - and when they find they can't - they'll strike out in other ways - cyberspace is pretty creepy in the 21st century, and it's reach is far flung.  You don't know who you're dealing with.  Everything is an illusion.

Joan

Denise 9 pts moderator

Due to heavy spam attacks, we've implemented new spam filters and improved the ones that were already in existance. This has caused almost all members to have to fill in the captcha boxes when creating content on BlogHer.com.

(Just about the only members who are not asked to fill out captcha are those who include no links in their posts.)

I'm sorry for the inconvenience and hope we'll be able to reduce the level of security once the spam attacks slow down a bit.

~Denise BlogHer Community Manager
Flamingo House Happenings ( http://www.flamingohouse.net/ )

LMAshton 5 pts

Disemvowelling is a creation of Teresa Nielson Hayden (an editor at Tor with her husband) at Making Light (http://nielsenhayden.com/electrolite/) from quite a few years ago, and I agree, it's completely brilliant! They get a lot of comments on every post, and disemvowelling works beautifully.

My comment policy is clear to a point. I don't specify the exact details of everything that constitutes jerk behavior - trolls love playing with the rules and trying to get around it, so in my experience, it seems to work best to keep it simple.

I agree that cries of censorship are meaningless blather. The only people who scream censorship either don't know what it means or are counting on everyone else not knowing. But if I got a lot of that, I would spell out exactly what is and what isn't censorship - not for me, not for the trolls, but for other readers who don't understand the concept well enough and could be confused or swayed.

Thanks for the tip about Denise. I'll contact her directly. :)

Laurie in Sri Lanka

Chilli & Chocolate ( http://food.laurieashton.com ) | A Canadian in King Parakramabahu's Court ( http://srilanka.laurieashton.com ) | LMAshton on Twitter ( http://twitter.com/lmashton )

Maria Niles 5 pts

I love that idea, Laurie!

You're right - a good clear comment policy (which your sounds like) is a great thing to have. Though, personally, cries of "censorship" don't bother me in the least. To my mind it's cheap, lazy and unworthy of giving serious consideration. But that's just me. I know many bloggers feel it damages their credibility and a strong policy protects that.

And I don't know what's up with your comments getting flagged. I'll give Denise, our community manager a heads up but I'd encourage you to email her directly so that she can respond to you. denise@blogher.com

Thanks so much for your comment!

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

LMAshton 5 pts

Personally, I have comment policies on my blogs that plainly state that posts with bad behavior will be deleted and/or disemvowelled (all vowels removed). I think it's important to state your own comment policies up front so that when someone whines the censorship card, you can point to it without needing any further commentary.And if the censorship card was played often, I'd include a blurb about what censorship is and isn't and how it relates to my blog in the comments policy.

I've had a few troll comments here and there, and they all get deleted. Disagreements are not included in that. I don't tolerate personal attacks, period.

As a side note, is there a reason why EVERY SINGLE COMMENT I leave on Blogher is now flagged as potential spam? This has been going on for a couple of weeks lately.

Laurie in Sri Lanka

Chilli & Chocolate ( http://food.laurieashton.com ) | A Canadian in King Parakramabahu's Court ( http://srilanka.laurieashton.com ) | LMAshton on Twitter ( http://twitter.com/lmashton )

Maria Niles 5 pts

You are absolutely right, Nordette. This is a topic that will never die. I recently had a rather spectacular flare up and I know from experience that if I'm going through something there's a good chance others are too. Thus the timing of revisiting the subject.

It sounds like you have some hard-earned wisdom about how to handle trolls in various spaces. Thanks so much for sharing it with us!

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

Maria Niles 5 pts

That's certainly one way to keep your trolls away. But the longer you blog, the more readers you will gain and the more views and the odds increase. However, I certainly wish you all the best in only positive comments flowing to your blog from your ever-growing readership.

Thanks for your comment, Lorrie!

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

Nordette Adams 6 pts

Sometimes talking about them causes them to appear. :-) WOW! Nobody's dedicated a whole blog site to blasting me since 2005. I guess I'm not popular anymore. On the other hand, I played possum for a while online and that shook off the more aggressive trolls.

Personal attacks I ignore, depending on my mood. At my personal blog, I probably won't post them. However, when it's a troll attacking a group of people, as in a racist, I sometimes choose to respond because I think remaining silent in those situations backfires in the long run.  However, years ago, it got so bad after I wrote a piece critical of a Louisiana sheriff that I stopped allowing comments at my old blog, which is now offline.

At my current blog, after the second time someone's come back just to argue and act the trolling fool, I openly respond to their last comment briefly and then follow up with "BTW, just so you'll know. If you post anything like this again, I won't publish it."  And they don't come back, and I don't care that they're gone forever.

In communities that have no guidelines, I'm more likely to ignore trolls completely and sometimes not even engage the sane people because on such sites it's like the wild wild West and no fun. However, being more inclined to ignore them was a behavior I had to cultivate.

Your post proves that trolling is something that will never go away. So many people are still writing about how to handle them.  Some of the quotes from others made me laugh.

Nordette Adams ( http://www.bookotopia.com ) is a BlogHer CE ( http://www.blogher.com/haystackprofile/viewprofile... ) & you can find her other stuff through Her 411 ( http://her411.com ).

cuteangel79 5 pts

Lorrie @Cuteangel79 ( http://twitter.com/Cuteangel79 )

I haven't had any haters at all of course my blog isnt viewed much

Maria Niles 5 pts

Thank you so much for sharing your excellent wisdom and perspective, Vered.

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

Maria Niles 5 pts

I shed a few tears and possibly wanted to hide under my covers for a few days. But then I toughened up, realized that it was them not me and now can laugh. Like you my instinct is to hold them up for ridicule, laughter and traffic but you do have to be careful so as not to encourage and embolden them. It can escalate into something much less funny.

Thanks so much for your comment, Lagunatic!

Oh, and - congratulations on your first!

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

Maria Niles 5 pts

I share your wish. Here's hoping a bit of it falls on each of us.

You make excellent posts and it is true that there is a good chance that unless you are a bigger blogger, there is a good chance that anonymous doesn't mean that they are not known to you but rather that they are trying to hide.

And yes the needs that drive such behavior are sad. Sad that people so need to have their ego and identity validated by any means necessary that they resort to cheap and easy attacks rather than taking the tougher road of figuring out positive ways to grow and thrive.

Thanks so much for you comment and thoughts, Bailey.

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

Vered 5 pts

Anything that's said anonymously is not valid and there's no need to acknowledge it and certainly no need to let it get to you. Saying nasty things anonymously is cowardly and says a lot about the kind of person who does that - and nothing whatsoever about you.

But it took me two years of blogging to get to this place. I used to be crushed  by online negativity.

----

Vered DeLeeuw

Professional Blogger ( http://momgrind.com/hire-me/ ) and Social Media Consultant ( http://www.socialmediamarketingexpert.net/ )

stephaniedelger 5 pts

Thanks for the tips and kind words.  I've definitely explored the avenues available to me and I'm taking the appropriate actions.  I appreciate the support!  I have found that there are three kind, supportive people for every jerk out there wanting to cause trouble.  At least in my case.  So that's comforting.  ;)

Bailey Alexander 5 pts

...unless you're a major blogger like Jim Kunstler at Clusterfuck Nation.  His trolls are paid for by political parties but he doesn't seem fussed, but he does have on average about 500 comments per Monday post, but as you'd expect, it's the commentors that get most peeved. 

It's feels uselss to engage them in their rage.  I've had a blog for 5 years now, and read a smattering of other blogs that are popular political ones and am always amazed at the vitriol you read over there, it doesn't happen so much in France, or Germany, or Switzerland, of course, and the English can be awful but they usually cover it up with their humor, but there is a particular thuggishness that eminates from the States.

As an expat, I'm still taken aback by it, by I'm writing about it, and the pathological diseases that feed into this anger, this bizarre sense of entitlement; evangelicism, litigiousness and martyrdom, all three feed into this strange anger that you only see in the developed nation that is America.  I love my birth country, but of course, am critical, and should be as I've experienced these pathologies personally, for better and worse, and have felt a specific shift in the last decade.

It just seems so pointless to want to ruin someone else's life, it's as if people are so desperate for purpose that they must manufacture drama out of nothing....well, I did go on, but trolls, whether paid, political, personal, etc, come from a very bad place, indeed.

Let's wish one another good luck and less trolls in future...

Lagunatic 5 pts

I was so excited. Really, I wanted to send an e-thank you card to his/her email address but then I didn't want to give him/her my personal email.

I guess I could email it from a made-up account......

I'll tell you what - I got more views after telling everyone (on fb and twitter) about it, so I guess they ARE good for something.

I can't help but feed them - I hate to see people starving.

Lagunatic - the Who, What, Where, When and sometimes Why of lunacy.

MLOKnitting 5 pts

There are some very tech-savvy people with law enforcement connections that they may unwisely choose to target.  You did the right thing, what you had was NOT a troll.  What you had was an internet stalker and if your state or province has anti-stalker laws you can use them against that person.

Depending on what state you live in, you may want to check which law enforcement agency actually deals with this.  It may be worth filing an FBI report as well.  (With most Interent transactions occurring across state lines, this is common practice.)  If you are in Canada, the RCMP.  I know this because DH is a computer security expert and I'm related to cops.  IANAL.

MLO / Melissa

Books, Movies, Games, Ovarian Cancer, and Life in General at http://www.mloknitting.com/

stephaniedelger 5 pts

I turned the voicemails over to the police.  Some of the things that were said/written I took VERY seriously.  I've had to comb my whole blog and remove any reference to where I live, take down all the pictures of my children, that kind of thing.  The whole experience was pretty horrifying, but I think it's dying out.  Aside from a very determined few, most of them have moved on to another unsuspecting victim.  Sad, but unfortunately, there's little that can be done.  Hopefully, though, taking action against the ones who really crossed the line will discourage others who are teetering on the edge of this kind of inappropriate harassment.

Maria Niles 5 pts

Thank you Stephanie for your kind words and for your comment. What you are experiencing sounds to me like much more that a drive-by. I hope that the measures you've taken continue to help discourage the interest from your trolls. And if they make threats of violence or harm, even though you are right that they probably will never take any action, it still might be worth considering reporting the threats to the police and/or FBI.

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

stephaniedelger 5 pts

This happened to me last week in a BIG way, in the form of people threatening me and my children over something I said they didn't like.  I didn't shut down my blog, but I had to purchase a new domain name, change my email address, change my phone number (they somehow found my phone number even!) it was a mess.  It was scary and disillusioning and hurtful.  It isn't over yet, but it has died down significantly since I made the changes.  Only the truly dedicated troll (there were several united in common hatred of something I said) is able to find me. 

I think you were right on when you said the best thing to do is ignore them, but my GOSH it's difficult to do.  I'll admit I did engage a little at first, but then when they started coming after me, started coming after my children and obtained my phone number, I cut everything off.  Brought it all to a halt.  While I'm *pretty* sure that the threats are empty and the people are merely emboldened by this "herd mentality" and would never act on the things they've said, I can't be too careful.  Because you never really KNOW.

Writers definitely need to be prepared for criticism, dissent, disagreement, whatever.  I've had my share of that and there's no problem.  But I find it so shameful that people cross the line into personal attacks and things of that nature.

Anyway, ending the novel now.  Great post.

Maria Niles 5 pts

Silently ignoring your troll and leaving her comments up has got to be difficult. I would struggle with worrying about what people who don't know the history of such comments and the back story will think that such commentary is acceptable in my blog home.

But at least it keeps the drama to a minimum. I'm sorry you're having to deal with a re-appearance but am glad you've found a compromise approach.

Thanks for sharing your experience and solutions, Jenna.

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

JennaHatfield 10 pts

I just recently got hit again by my long time troll. I don't know why she hates me like she does. I have, however, found that if I ignore her comments AND leave them posted, she goes away again. For awhile. Not forever. Sadly. However, if I delete her comment and/or don't publish it, she whines and plays the WOE IS THE IGNORED TROLL CARD and/or OMG!CENSORSHIP! card. If I comment, at all, she turns the crazy up a notch and just keeps coming at me.

So, regarding the comment about someone who might be trying to engage, I understand it but with this particular troll, I can assure you that is not the case. Some people who troll, over and over and over and over, have deeper issues than I can help them with via email, phone call or sending the men in white coats to their door.

Some trolls truly should be ignored.

@FireMom ( http://twitter.com ) from Stop, Drop and Blog ( http://stopdropandblog.com ) and The Chronicles of Munchkin Land ( http://thechroniclesofmunchkinland.com )

Maria Niles 5 pts

I suspect that's why my trolls take to other sites in order to attack me. A purely personal attack I would probably delete from my blog. Disagreements I allow no problem. But if someone wants to go well beyond disagreement into abusive personal attacks well then they have to take it to their own blog or somewhere where there aren't community guidelines that prohibit such commentary as does BlogHer.

Thanks for sharing the Cocktail Party Rule, Jul - it sounds like a useful metaphor.

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

Maria Niles 5 pts

It gives many a would-be troll license in their minds to attack and run away. If they used their names then they would have to own their words and likely wouldn't be as cruel as some can be.

Congratulations on either not paying attention or skipping over any attacks if you've received any. The tips you linked to are terrific.

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

Maria Niles 5 pts

Great point that if you are going to write you need a thick skin and gracefully ignoring the inevitable criticism, disagreement and even attacks is the mark of a true pro.

Thanks so much for your comment, Melissa!

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

Maria Niles 5 pts

I agree that some trolling behavior (deliberately poking at someone just to try and get a rise and draw them into a fight because any attention, even negative attention feels good) isn't necessarily hateful. And certainly merely disagreeing with someone isn't trolling.

You bring excellent perspective to the discussion, Deb - thank you. And the example of celebrities who dismiss bloggers as trolls just because they might not worship them is a great one.

I can only speak for myself and I consider it hateful when it's like the things I read where in order to disagree with me they find it necessary to find twenty different ways to call me evil incarnate and compare me to the devil. Still you're right that things like threats of violence or kicking on people when they are vulnerable are worse. I'm pretty good about brushing off attacks but it still requires some will and fortitude. And, yeah, I totally agree with you on the mob mentality attack response. It's another form of attention seeking.

However, my badge of honor tee shirt - deleted the specific wording here (I must not feed, I must not feed) - but I think you would agree with me that it's simply too hi-larious to pass up.

Thanks so much for your comment and contributions to this conversation, Deb!

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

Maria Niles 5 pts

Viewing trading comments with a critic as a way of honing your writing and debate skills if you write about issues is a terrific way to deal with it. Also, I've seen instances where comments come across as trollish and by engaging them they end up clarifying themselves and revealing that they aren't actually trolls but rather they just didn't express themselves well or clearly.

Thanks so much for sharing your experience, faziarizvi.

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

Maria Niles 5 pts

I'm in the camp of having to learn and build my resistance muscle. The temptation is strong to defend or explain oneself but people are often trying to draw you into responding - they feed and thrive on the attention.

And as your blog gets bigger the likelihood of getting attacked increases. I know how tough the attacks can be but the idea of deliberately keeping your blog small makes me sad.

All the best in building the strength to handle any attacks and I wish you luck in not having any to deal with.

BlogHer Contributing Editor ( http://www.blogher.com/blog/maria-niles ) PopConsumer ( http://consumerpop.typepad.com/popconsumer ) Beyond Help ( http://mariax.vox.com/ )

zurika 5 pts

Even though my blog is small and relatively personal, I attract the occasional troll. I struggled for a while with how to deal with the comments, but finally decided on the Cocktail Party Rule. If someone were to come up to me at a cocktail party and say what this troll said, what would I do? Feel compelled to stay and acknowledge/debate them, or walk away? If the answer is walk away, I happily delete the comment. Not everyone deserves my attention, nor space in my blog's comment section. 

-Jul ( http://zurika.blogspot.com )

This non-American Life ( http://www.zurika.com/ )

Maguire 5 pts

I didn't know that the nasty blog people had a name actually, that is new news for me. I would find it very difficult to fend off aweful people, perhaps I am too emotional and still foolishly take things too much to heart.

I would like to make an aside for a moment. There is a really wonderful interview series about professional women in online journalism conducted by the University of Iowa Fall 2009 Gender and Mass Media class.

http://www.ourblook.com/Table/Gender-Studies-and-M...

Aside from that, your post was very sound though and I commend you for having the strengh to both dismiss the trolls and to write a blog post about them.

PandaBox33 5 pts

I live far from the forest because I haven't had the pleasure of a troll visit. Or I haven't noticed, haven't paid attention. As you say, it's all about their issues so maybe I just skipped over the mess.

I'm sorry it happens to other people because everyone is entitled to their opinion, everyone is different and who are they to judge appearance or lifestyle ? And, come on, you can be in disagreement over a post but is it necessary to attack and drive away anonymously? That is cowardly. Tsk.

My strategy would be to act like Olivia Joules would do ( http://pandabox33.wordpress.com/2009/06/12/rules-f... ).

Terry Elisabeth http://pandabox33.wordpress.com http://bazookah5.wordpress.com

faziarizvi 5 pts

I think trolls can be useful if you approach responding to them (in actuality or just as a mental exercise for yourself) as a learning experience. I spent some time in the late 1990’s blogging with a group of fantastically smart women about third wave feminism. We certainly had our share of trolls!

We all learned how to debate with ease and grace – as well as considerable power - by picking apart various troll attacks and counterattacks (usually just amongst ourselves) and, on occasion, responding to them as a way of practicing the art of debate. I’ve also found that I’ve honed some skill over the years with witty one-liners, ad-libs and rejoinders by viewing troll attacks as an opportunity to respond with a tongue-in-cheek perspective.

Experience with trolls over the long haul will also reveal the patterns they typically follow. (Real, valid – though maybe tactless – critiques won’t necessarily follow an observable pattern; they’ll just reveal the various sides to the particular issue being discussed.) At one point, my fellow third wave feminist bloggers came up with a troll "form letter" to save the poor dears some time and effort!

It wasn’t easy at first. I think all of us took some of the attacks to heart at some early point. But with time and experience you not only grow a thicker skin, but a predictable troll can actually bring a smile of familiarity. No kidding.

SCanon 5 pts

Seeing how so many other bloggers take insult with such grace, I thought that maybe I was overly sensitive.  While that still may be true, I take comfort in the knowledge that maybe someday I can learn to let it slide.

Somer blogs at Merry Wife of Canon ( http://www.merrywifeofcanon.com ) as well as Smell My Plate ( http://www.smellmyplate.com ).

MLOKnitting 5 pts

If you do any kind of real professional writing - outside of some coddling media jobs - you have almost no control over anything.  Even grammar can be waysided by your boss.  You just learn that it doesn't really matter.  It is not something that you come to immediately - and I have seen supposed pros who never get there.  Developing a thick skin takes time and effort.

MLO / Melissa

Books, Movies, Games, Ovarian Cancer, and Life in General at http://www.mloknitting.com/

SCanon 5 pts

I have enough brain function (I think) to understand the difference between someone disagreeing with me and someone just being a rude jerk.  The trolls that I got were the people who typed in all caps telling me that I'm an idiot and don't know what I'm talking about and that I'm ugly.  Maybe not off-topic, but not really a constructive criticism either. 

I understand that by putting my opinions and stories of my personal life into a public space I am opening myself to criticisms of many kinds and I have tried to make sure that I stay under the radar simply because I do not have thick skin.  Telling me that I'm ugly and that I'm an idiot who should stay under my rock...hmh....yeah, that hits a nerve. 

I so admire you all who are able to just brush it off.  I really do.

Somer blogs at Merry Wife of Canon ( http://www.merrywifeofcanon.com ) as well as Smell My Plate ( http://www.smellmyplate.com ).

MLOKnitting 5 pts

Trolls have been here since the beginning of the Internet - back to the days of GOPHER. 

I will say, however, that if you are going to publish in any medium, you need to be ready for criticism.  I know that I have received "hate mail" from authors who did not like my less than stellar reviews.  To me, that shows their lack of professionalism.  (I will never reveal from whom I have received such missives.)  I will say that my estimation of such persons goes down even further.

I have seen a growing tendency of people not to understand the difference between criticism and being a troll, however.  One can take issue with what is said quite energetically - even take exception at the person who is coming to the conclusion - without being a troll.  To write as a true professional means having a very thick skin and realizing that you are going to get attacked from time to time.  Most of the time it is just a crackpot who you can ignore.

MLO / Melissa

Books, Movies, Games, Ovarian Cancer, and Life in General at http://www.mloknitting.com/

Deb Rox 5 pts

I have seen plenty of ugly commentary online, and have received some of my own on-site and by email about being gay, or fat, or about something I have written.  Not pleasant, but truthfully, only a tiny portion is actually "hateful."  I think people make much too big of a deal about "trolls," and worse, lump lots of negative commenting into the category of "hate from trolls."  If a threat is not attached to the comment, why is it so important to dismiss the author as unhappy or as disturbed in some way?  Hate on sites of grieving people, hate that is attached to threat, yes, that is horrible and should be addressed.  But so much of what I typically see in the blogosphere defined as trolling isn't off-topic, and it isn't hateful, but it does disagree.  Many bloggers espouse the "you don't disagree with me in my house" rule, and I just don't understand that.  I also know that many, many bloggers are bluffing in their complaints about generic trolling, because it's been built up in the culture as a badge of honor.  You've made it, you have complainers!  So gather your peeps to defend you!  So silly, but worse--labeling it all as hate is a bit like calling Wolf and it gets in the way of us being able to see how much real hate is out there, and what should be done about it.

Another interesting point about analyzing and criticizing art and media: MSM, and most certainly celebrities, often define and run down bloggers in the same we define and run down trolls--unhappy, often anonymous or fake-named people who complain. 

 Deb
www.debontherocks.com ( http://www.debontherocks.com/ )blog
www.3smartgirlz.com ( http://www.3smartgirlz.com/ ) consulting

SCanon 5 pts

I'm a pee-on blogger.  I have an audience of abut 5 people on one blog and an ambient audience on the other.  I've had 3 trolls attack me.  I'm a mouthy person, I'll be the first to admit it.  I speak my mind, and I get very upset by rudeness.  So the trolls and I had a few rounds.....on my blog.....in public.  It's a little embarrassing to admit that, but I simply couldn't ignore them.  I tried to approach them in a polite and "let me better explain myself" manner only to insulted.  I couldn't back away and I came right back in. 

I wish I could be a gracious and elegant person who could brush it off or just let it slide, but I can't.  I DO think that the fear of having people attack me has kept me from talking about certain things on my blogs and the fear of attack has also made me deliberately take steps to make sure that my blogs stay relatively small. 

Is it a learned trait, to take hits to the face so well or is it something you're born with?

Somer blogs at Merry Wife of Canon ( http://www.merrywifeofcanon.com ) as well as Smell My Plate ( http://www.smellmyplate.com ).