By mar cil on June 09, 2014
I have a rough job at times,as anyone who deals in customer service knows,and/or anyone dealing with billing people for government services can tell you, folks get awfully frustrated.
I sit here at a desk and it’s kind of obvious that I have been around the block once or twice, but especially when the older citizens come in, it gets really frustrating. I understand what they are trying to tell me, but I am not giving him the answer he wants; that is, an answer in his own words.More times than not,I know what folks are telling me and I try to use what contact information or general information I know. Some folks you just can’t please, though.Being senior citizens, I feel sorry for them.
It’s bouts like this that make me just shake my head. When I hear on the television or radio that people are frustrated with government, I know what they are referring to.
All I can just do is try my best. I am older and more spent on tilting other people’s windmills.I just can’t do it like I used to.
by Rita Arens