The Apology - effusive or elusive?

Apologies -- so neeedful, so misused. It seems people either apologize too much or too little. Yet a well placed apology can heal (or begin to heal) very deep wounds. An apology can say that the other person matters, and that their feelings are being heard in deep ways. ...more

What about those who are hired to apologize for other people's mistakes or mishaps or lack of ... more