What #Amazonfail Teaches Us About Social Media Firestorms

Social media conversation storms are swift, powerful and quickly growing, and studying them is a new science (which I, in no way, claim to have mastered). But I think it’s important to pay attention to them because they hold lessons on how we should respond to our own firestorms when they eventually arise. ...more

Thoroughly enjoyed the insight on this post. I'm going to refer back to it next time something ...more