The Art of "No"

For some people, saying no is so easy.  They can cut you off mid-sentence with a shake of the head, a quick hand gesture before verbally letting you know that they will not be able to do what you are asking – no explanations given, to the point, with a smile that is not condescending or rude, nor apologetic or guilt ridden.  Then there are those who think they have mastered this art because they can formulate a reason or excuse to decline performance or escape contribution so quickly that you don’t even realize you are being told no, so you end up reformulating your request just t...more