American Airlines: Helping Us Clueless Women Fly to Spas
by Suzanne Reisman

Dear American Airlines:

You have been my choice of airlines for the past several years. That is probably why, through a combination of actual flying, getting an American Airlines-theme credit card, and making other strategic purchases through your partners, I have earned 270,349 frequent flyer miles in about five years. Sure, there are people who have more, but I still think that it shows that we have a somewhat involved relationship.

Imagine my surprise, then, when I found the following email announcement from you today in my inbox:

We've been listening, a lot, to our valued female customers. Some of what we've been hearing is that women would like to have a place where they can connect with other women, and with American Airlines.

Today we're launching a dedicated online resource: AA.com/women. It's all about travel for women, with things like:
- Quick links, making doing business with American even easier.
- "Women Connected Through Business," containing the latest travel information from safety and security to travel rewards.
- "Women Connected Through Lifestyle," with information about getaways and all the ways to redeem miles.
- "Women Connected Through Each Other," dedicated to our women's network, charities, interviews and profiles.
- And, special offers! Wyndham is currently offering a 20% discount and special spa offers. See AA.com/women for complete details.

We invite you and your friends to visit AA.com/women. Let us know what you think. We encourage you to share your insights, travel tips and stories at wehearyou@aa.com.

And, as always, we thank you for flying American Airlines. We look forward to seeing you onboard soon.

What is going on here? Why do you suddenly seem to think that, as a woman, I need special travel information from you and other women? Are you implying that the “regular” information you have is for men? I have been managing very nicely for all these years, thank you. In fact, I just got back from a trip to India, and I am going to Florida and Italy on your airline in the next few months, all of which I booked just fine merely using the regular information that you have always offered. And what’s with the random discounts and assumptions that I want to go to spas because I have two XX chromosomes? I have about as much interest in going to a spa as my husband does, discount or not.

Guess what American Airlines? I am very annoyed at you right now. Despite your very cute commercials claiming that you know why I fly, this indicates that you have no idea whatsoever. Your gender marketing is not appreciated. Most women are fairly capable of handling our travel plans without a special women’s service to assist us.

Thanks,
Suzanne Reisman

PS - Also, please do me a favor? I got another email from you today with the following disturbing message,”Don't delay! Earn thousands of AAdvantage miles when you buy, sell or finance your home through LendingTree.” While I am definitely willing to use a particular charge card for some mile kickbacks, I am not inclined to freakin’ sell my home for a few thousand miles. This marketing scheme may be even more disturbing than your crazy ideas that women need special travel info, given the number of people who are currently losing their homes due to evil lending practices. People who are homeless don’t tend to fly that often, and a free trip to Hawaii is not a good consolation prize. Just stop.

PPS – Stay tuned as Pam, BlogHer’s very own contributing editor for Travel, attempts to contact someone at American and find out what they were thinking! I know that I am intrigued.

Suzanne also blogs at Campaign for Unshaved Snatch (CUSS) & Other Rants, most recently on her amazing trip to India, which she flew to on American’s semi-new direct service from Chicago-O’Hare to New Delhi. It was a very nice flight.

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Comments

 

Gee, thought it was just me . . .

loretta donovan, worksmarts, new york
It was like the Doris Day 1960s were back . . . witless women need to travel and great big, protective airline will show them the nice things they need to know. Gave me the screaming meemees. A couple of years ago Citibank concoted a 'banking for ladies' program. When I see a woman manager put on the front face of a program like this, I want to send her for therapy. What is she (and her company)thinking in packaging services like this? Looks like "the marketing department strikes again" -- wonderful!

Catch my musings at www.womenvision.wordpress.com

 

Got that email, too.

And thought it was totally lame.

Liz Rizzo

I blog at Everyday Goddess and On The Lot.

 

Does AA truly care about women travelers? Uh,
no.

Hi Suzanne,
Loved your post, and of course AA's move is just a marketing gimmick, but wouldn't it be great if we encouraged the airline to make some meaningful changes to benefit female business travelers? You might be interested in my take on it, which you can read here: http://www.concierge.com/cntraveler/blogs/perrinpost/2007/04/american_ai... Like Pam, I too am awaiting a response from AA. Thanks for the great "letter" to AA. Best,
Wendy Perrin
Conde Nast Traveler Magazine
http://cntraveler.com/perrinpost