- Share This Post
- Pin It
- 2
-
Sparkle (0)
AlphaMom recently had a question on the Advice Smackdown about giving pregnancy announcements to those who are infertile or have lost a child. Amalah's response is sound and circumspect, explaining how to give information while keeping in mind the listener. It's advice that could apply to a whole host of situations.
But reading the original letter, I was thinking about a scene in Across the Universe where the family is arguing at the Thanksgiving table. The uncle tells his nephew: "Maxwell, what you do defines who you are." And the boy responds: "Who you are defines what you do. Right Jude?" His friend, Jude holds the key piece of advice in his answer: "Well, surely it's not what you do, but the, uh... the way that you do it."
Because the art of communication cannot be reduced to a formula: email + news = good response. Communication is a grey area that requires the person to take a step back and approach the situation with circumspection, placing themselves in the listener's shoes and considering how they would like to receive the information.
The only thing the letter says is that her friend "decided to email the news a friend who recently lost her baby at 24 weeks gestation." And yes, using a medium that gives the listener time to compose themselves rather than stating the news in a public space is thoughtful, but like Jude says: "it's not what you do, but the way that you do it."
The reality is that without knowing what was emailed, the reaction of the listener becomes a moot point. We know that "The friend who lost the baby responded very poorly to the news and accused my best friend of being insensitive and selfish, when really she was trying to be the opposite." She may have been trying to be the opposite, but without the original email, it's difficult to understand the reaction or offer advice except to reframe how we give news in general.
Think of it this way: even when you are imparting information, you are entering a conversation. Some people hold what is essentially a conversation without listening, meaning, they start talking without noticing what is happening around them and with little regard in actuality (though a different amount in theory) for the person taking in the information.
Just as we expect people at the office to notice that we are deeply engrossed in work because we're on a deadline and it's not a great time to jump into a conversation about another project, we expect people to take into account things happening in our lives (as best they can know) when starting a conversation with us. Email and the telephone mean that we don't have the visual cues that we depend on to know whether it's a good time to impart information. But we can still hold a conversation with listening, which means taking into account the silent words being spoken by the listener before we start speaking aloud our actual words.
The comment section, though, is where the true conversation starts to unfold concerning the post which has a multitude of great points the most important one being that there isn't a way to truly state the best way to give sensitive information because everyone has a different preference. One agreed email was best, another said they'd rather hear it through the grapevine than be singled out. And over and over again, the point was made that you could do everything "right" and that when someone is in emotional pain, you're most likely not going to be able to create the response you want to see.
Think of it this way, go slam your hand in the door. I'll wait. That was painful, right? You're screaming right now and shaking your hand in pain. This wouldn't, of course, be the best time to brightly smile and tell you my good news, would it? At the same time, we all know that physical pain tends to recede and become forgotten whereas emotional pain has longer staying power. And knowing this, her friend is in emotional pain and while she may still need to hear information, the reaction to that news should be viewed through the lens of someone who is in pain. The person may simply nod, or may be frustrated that you gave them news when they weren't in a state
