Can Apple Own the User Experience?
Have you read about the lawsuit Apple brought against Samsung? At ReadWriteWeb they are talking money in The Number that Shows Why Apple is Suing Every Android Manufacturer in Sight. But at Pleasure and Pain, Whitney Hess, a user experience expert, is talking about the fact that the lawsuit is bringing a discussion of the hard-to-define field of user experience into a federal courtroom. Whitney looks at the implications of that development.
I was wishing it would all just go away when something really interesting happened: on August 6, a confidential email thread detailing a Samsung executive meeting in early 2010 was admitted into evidence. The email describes a tirade by J.K. Shin, Samsung’s president of mobile communications, about how much better the iPhone is than everything they make.
And what specifically did he say was the iPhone’s upper hand? Its UX.
UX quote via Ownzee