an employee added the F-word to a client form

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A reader writes: I manage an office of about 20 employees. We routinely give paperwork to clients, and somehow one of the forms was modified to include something very unprofessional. A form of the f-word was added to the first line, to read “you are scheduled for this fuken procedure.” There is no way for me to know who made the change since at least five staff members have access to the workstation on a daily basis. . . .

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