Gratitude in Grief: Letter to Starbucks
It was the coffee chain she used to hate. That is, until her husband's untimely passing when their daughter was 2. Since then, it has become the place they remember him. So, the widow wrote a letter to the company and the response was a reminder that giant corporations are still run by individuals:
"Starbucks became the special place he took her out to, to spend quality time with her, and let her know she is treasured and valued. As I take over the reigns in this department there is something about keeping this tradition that helps us remember him. So instead of the ‘angry wife letter’ I thought I’d be sending almost a year ago asking for you to please return my husband because he was so addicted to Starbucks, I now write with gratitude to thank you for your amazing product, and customer service that drew him in because now I realize that visiting Starbucks is like meeting with him again."
Image credit: Vonography via Flickr, Creative Commons.