Revisiting the Help Desk Rules

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Lately, I've been noticing an uptick in the number of spontaneous requests I receive for technology guidance. Because I do a lot of work in media, I'm guessing folks feel comfortable reaching out and asking for my help whenever their tech isn't working, or when it's time to buy something new.I'm perfectly OK with this, of course, and I'm generally happy to help because I was raised to be polite and to do the right thing to the best of my ability and circumstance. I also don't want folks to think I'm standoffish, so I do my best to respond whenever I'm asked.But I'm noticing a disturbing trend: no one says thank you. . . .

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