Suing Southwest: Blogger Takes Customer of Size Policy to Court
Last year, Kenlie at All the Weigh wrote about how she was humiliated by a Southwest Airlines representative regarding her weight and their customer of size policy. Allegedly she has been asked to buy two tickets sometimes, but not others, and the situation seems to be determined by a gate agents' eyeballs rather than anything concrete that Kenlie can follow. And that's precisely her gripe. So she's suing Southwest.
Kenlie explains she's not looking for money and is simply trying to get Southwest to clarify their policy:
The problem I have with Southwest is not that they may want me to purchase two seats. It’s that sometimes they want that, and other times they don’t. I don’t know about you, but I fly a lot. And paying double because a gate agent may or may not have something against overweight people is not realistic ... nor should it be necessary.
Can you believe this is still going on? Read the rest on Kenlie's blog.