Were You Ever Taught Email Skills?
By Common Craft on September 04, 2012
Email. We use it every day and in great quantities. Yet, I don't know about you but no one ever taught me "how" to communicate effectively in email. It just happened (and hopefully effectively!). Here's an insightful look at the craft of communicating effectively in email.
The best I can remember, my formal education in written communication ended in formal letter writing. We learned where to put the return address and date, how to write a salutation and where to sign it. While these are still valuable skills, in the past ten years, I have used this knowledge approximately zero times. Yet, I have likely written tens of thousands of emails over the same period.
No one ever taught me how to communicate with a computer or email. It just happened - I got a computer, email arrived, I replied. I was self-taught and I’m certainly not alone.