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If you want to learn more about me, read my blog, Beth's Blog. Beth Kanter is a nonprofit technology consultant working with nonprofits organizatio...
 
 
 
 

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SXSW Zuckerberg/Lacy Interview: What is the style, substance, or participation?

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Sarah Lacy's keynote interview with Mark Zuckerberg yesterday at the South by Southwest conference was described as a train wreck as the geek audience heckled the Lacy for failing to get to the point and her interview style.  The audience grew bored of the topics (mostly business focused, not technical) that she covered and said the real issues (data portability and privacy) were being ignored.  An avalanche of negative tweets sparked a lynch mob in the room, demanding that the interviewer throw it open for Q&A from the audience.

The blogosphere coverage (and mainstream press) coverage of the keynote made the journalist the story - focusing on her interview style, her questions, and the way she handled the negative response from the crowd on the stage.   At one of the parties last night, I found myself at table with Sarah Lacy.   She said that her goal was to show the human side of Zuckerberg and that she had succeeded.   She also felt that she was being criticized for her style of asking questions.

As someone in the audience, perhaps she misjudged what the audience wanted, they wanted to talk about the technical side not the business side.  She was trying to have a conversational interview with Zuckerberg.

In a video of Sarah Lacy after the event, she tried to shrug it off and saying that it's just because she's "one of the only women covering tech" and that "it's the price of being high profile."  Blog posts and report have been saying that she was ‘flirty’ and acted like a ‘bimbo’ and that she gave girls in tech a bad name

Gia Milinovich wrote, "If it had been a man interviewing Zuckerberg, I’m 100% positive we wouldn’t have heard a thing about it other than, perhaps, ‘Zuckerberg’s a bit boring, isn’t he?’ As it is, I think Sarah has been criticised for being, well, female."

Jeff Jarvis has a good, non-sexist take on it:”At the end of it all, I have no doubt that Lacy is an experienced and talented journalist, that she respects Zuckerberg, that she was trying to put him at ease, and that she was going after the stories she found interesting. But that’s the essence of her problem: She didn’t stand back and remind herself that her job was to enable a conversation not with her but with the crowd about what they found interesting.”

Susan Mernit points out "However, I think there's another point here that's worth making--in this day and age of real time interactivity, unconferences and bar camps, everyone in the audience wants to be the interviewer--and, in a way, they should be. One could argue that Sarah Lacy's mistake was in not realizing she was just the vessel to channel the crowd--that she didn't engage enough in participatory media--and that failure made her irrelevant to the audience, who then leapt on her cruelly as she became non-relevant to their agenda."

Beth Kanter is the BlogHer CE for Nonprofits and Social Change and writes Beth's Blog

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zchamu 5 pts

I was in row 7. Due to crap wireless in the room, I was not twittering, so was not getting whipped into a frenzy by anyone else, but trust me: Those who were off line were just as frustrated as those who were.

Some of her questions were great, and thoughtful, and Zuckerberg answered them at length. They were informative and neat.

The problem with the interview was Lacy's approach, making it the "Sarah and Mark" show, as opposed to the Zuckerberg interview. She really reinforced the fact that she and Zuckerberg have a relationship and kept returning to it. She told inappropriate and embarrassing stories about him, such as the time he was so nervous when she was interviewing him that he sweated through his shirt, or the time she showed up early and he was hung over and there were pizza boxes all over the floor. It was like she was alternately his big sister trying to embarrass her little brother in front of his friends by telling humiliating stories, and a woman flirting with an attractive man on stage. It was uncomfortable.

But in the end, the massive issue was how she reacted when she lost the room. Any professional journalist who is going to do a live interview in front of an audience should know at least rudimentary tactics on how to regain control of a room after you've obviously lost it. Instead of regaining it, she lashed out and reinforced the crowd as enemy by yelling "You try doing my job, it's not as easy as it looks" (of course we don't, isn't that the point?) and showing that she was emotional ("I'll let this guy ask a question since he didn't heckle me"). It was a really tough spot to be in and I sympathized, but by the same token she is a professional and could - should - have handled it far better than she did.

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kanter 5 pts

I agree with Virginia - while she might not have been the best interviewer and didn't match what the audience wanted, I think civility is important and in some respects the back channel might have crossed the line. Is it the wisdom of the crowd or the rudeness of the mob. What happened to manners?

I was in the overflow room, so didn't know what the vibe in the big room was - I watched it on a tv monitor .. and I wasn't closely following the twitter -just focusing on the interview itself.

Here's some more take on it from Brian Solis - more of the back story.
http://www.briansolis.com/2008/03/sarah-lacy-on-sa... ( http://www.briansolis.com/2008/03/sarah-lacy-on-sa... )

jenlemen 5 pts

techcrunch posted a video of the interview this morning along with a poll so you can decide for yourself.

sarah lacy interview of mark zuckerberg ( http://www.techcrunch.com/2008/03/10/the-nuclear-d... )

i think there's a few issues here. one, professionalism. i think sarah lacy interjected herself into the interview too much--if a guy had done the same thing, we'd be tweeting this morning that it was distracting and annoying. the other is that mark zuckerberg is obviously introverted and maybe not the most sparkling conversation partner. to get a guy like that to talk and be engaging is really, really hard and sarah lacy is sharp enough in her own right to know that the interview needed an extra infusion of personality to hold the audience. i think she gambled that she could pull it off by being funny and it didn't work.

maybe the bigger issue is that a guy like zuckerberg would do much better with the opportunity to give short, concise answers to very specific questions from a very neutral interviewer.

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Kim Pearson 5 pts

I'm like everyone else who didn't witness the train wreck -- only read the tweets about it. Had I been there, I would have been more interested in the business side than the tech side, to the extent that I care about FB at all. But my question is about the role of the interviewer-- I'm not ready to accept such a passive characterization. Sure, interviewers should ask the questions that interest people, but one of the elements of journalism is to be comprehensive. Another is to find a way to make what's important interesting. What that means to me is that you have to go beyond being a mere vessel. If that's all you needed, you could have done without an interviewer and just let the crowd ask the questions. Perhaps that would have been the preferred format anyway.

Kim
BlogHer Contributing Editor ( http://blogher.org/blog/kim-pearson )|Professor Kim ( http://professorkim.blogspot.com )|

jspepper 5 pts

But, I have been following the whole shebang on Twitter and the blogs this weekend and today.

And, as a PR person, I keep looking at it in a different way: that he's a hard interview, and that she might be too close to the subject to be 100 percent subjective.

As always, though, the blogosphere degrades into sexist stereotypes and accusations. Sadly.

Jeremy Pepper
POP! PR Jots ( http://www.pop-pr.blogspot.com )

Virginia DeBolt 5 pts

and while I wasn't impressed with her interview style I didn't think it was worthy of a revolt. I think all the tweeting behind the scenes developed into a sort of mass-mind anger that she wasn't asking what "we" wanted her to. We being mostly youngish males. My evaluation would be that she wasn't a good interviewer, but she could have been told that she missed the mark in a more polite way. Of course, I'm far from the generation of most of the people at SXSWi.

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Jill Miller Zimon 5 pts

I was following Robert (?) Scoble's tweets and trying to understand what was going - like Denise, i'd like to see it for myself but I appreciate that both Susan Mernit and Jeff Jarvis try to give constructive critiques.

Jill
Writes Like She Talks ( http://www.writeslikeshetalks.com )

Denise 9 pts moderator

really want to listen to a podcast or see a videocast of the interview. I'm having trouble figuring out what really happened and I wonder how I'd have felt about the interview if I'd been there.

The sexist comments are troubling, though.

~Denise
BlogHer Community Manager

Flamingo House Happenings ( http://www.flamingohouse.net )

Elisa Camahort 5 pts

That was a packed to capacity room, from what I heard.

I have to wonder about whether the hecklers were a vocal minority or represented the majority. Has anyone piped up and aid they were enjoying the interview just fine until the audience disrupted it?

Just curious, since I've seen maybe a few dozen people really vocally tearing it down, while the room help hundreds, right?

Elisa Camahort
BlogHer
elisa@blogher.org