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True Confessions of an Extreme Outsourcer

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This morning while walking my dog, making coffee and heading to my front porch to write, I also finished these tasks: invoiced two clients for consulting work, compiled web research onto an Excel pivot table, entered a stack of random travel receipts into a database, shopped for vegetables for a stirfry and folded three loads of laundry. Even though I avoid laundry at all costs and I don't even know how to make a pivot table.

I have not successfully cloned myself, and I do not own any robots. But I do have two fairly steady Virtual Assistants (VAs) and several pinch hitters to whom I outsource many projects and household tasks every month, which is almost as good as having robots. Even better, actually.

I'm an extreme outsourcer, a zealot of the practice, in fact. I worship at the knees of the goddess who invented Virtual Assistants, the professionals who you can hire to work remotely on many of the things you don't want to do or don't have time to do -- all for reasonable hourly or project fees. In addition to working with Virtual Assistants, I also have a contact list of specially trained pros to hire for ad hoc projects, and a list of people who clean, cook, wash clothes, and do errands on call. My dream is to outsource my entire to-do list to a team of angelic VAs, college students and entrepreneurs, including the task of writing my next to-do list.

Virtual Help

Basically I do everything humanly possible to avoid doing repetitive tasks, detail work and housework. I outsource as many things as I can if I can find someone to do them for less than the hourly wage I tend to earn for that task, and even some that match my own fees. I outsource so that I can free up my time to obtain work that I love or to do the things that add fun and meaning to my life. I outsource because I can get more done, work smarter instead of harder and still grow my business.

I outsource because it kicks ass to get things done while I sleep.

What, you don't have a VA yet? What are you waiting for?

How It Works to Have a Virtual Assistant

Virtual Assistants are relatively easy to find through online sources -- and some are also bloggers. Many VAs work from their homes and have their own independent small businesses, though some work for larger organizations, both in this country and abroad.

Typically you buy a block of hours from them based on the type of work you will task, and then you email them instructions. Prices of course vary; I most commonly pay between $10-35 an hour, with discounts kicking in for volume commitments. I've found that VAs know that a successful experience depends upon them being precise and respectful of your time. They can get a great deal done in an hour and you usually can use each hour at various times in smaller remnants that they track.

My VAs have some tasks that they know are their ongoing responsibility. For example, registering students for one of my online training businesses, handling faxes and correspondence and logging the travel receipts that I send her by email using an iPhone app. Other tasks I communicate as needed. In a few seconds I can zip out emails like:

  • I need a list of national conferences for small business owners (in table format, columns for event name, host, city, dates, registration cost, hyperlink) but don't spend more than two hours on it, by Monday is fine.
  • I'm going to be cleaning up my Google Reader this month. Will you 1) make a folder and add RSS feeds for any blogger who commented on my blog this year? 2) make a folder and add RSS feeds for all of the Story Bleed editors' blogs and the Listen to Your Mother Show directors, end of next week is fine.
  • I'm greenlighting a February mailout, so reorder postcards we used in October. 2000. Order ASAP, but we don't need expedited shipping. Order stamps from USPS too. My local VA will be doing the mailing and she's getting the labels, so no need to do that.
  • We're ready to install the WP template on the new site. Please use the one you used on our agency site, but switch the color to red, and do some of the basic footer and logo tasks by Monday please.
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howertons 5 pts

You are kind of blowing my mind right now. I really want to do this . . . but I can never seem to get out of the loop of just handling each crisis as it comes. Delegation is gonna require some proactivity, huh? Also, how do you deal with the feeling that no one can do things "just so"? Or is that just me?

www.rageagainsttheminivan.com ( http://www.rageagainsttheminivan.com )

( http://www.%3C/div )

VirtualLauraJ 5 pts

I became a VA when I was in a telecourse a coach was giving. It was completely by accident. I have been a VA since 2009 and since have started to specialize in different areas. This year I have added writing services and have gotten a great response for it. I love working for small business owners, I have learned so much and love helping them grow their own business, by helping with the repetitive tasks that need to be done but still take time away from their business.

righthandman 5 pts

It is great to hear from a client's point of view. As a virtual assistant, having the industry validated in this way is very encouraging.

Kat Csengo 5 pts

Being a VA myself I loved reading your article, Deb! Thank you for singing in such sweet tones about our services! I operate worldwide and since moving back to Germany six months ago I'm spreading the word about the profession here, too. It's an almost unknown concept here. Surprising considering that Germany likes to be at the forefront of various other disciplines.

And I agree with you: I would never outsource walking my dog! This is pure pleasure for me, too.

- Kat

deedeesew 5 pts

I love the idea of outsourching everything in your life. I once had a housekeeper and it was great, but I've never thought about hiring someone to do everything I hate. The only problem I might have is I live in a small town and it may be hard to find someone to outsource to. I will difinitely check into it.

paulag01 5 pts

Great article Deb. I have one assistant as my JV manager for now and will be adding more VAs soon. I have found a range in fees from the $10-$60 range depending on complexity of task and skillset.

What I'd add to your experience is that people should partner with their VA but also be willing to release someone who you find is not a fit. Give it 30-60 days... if you find you are working too hard trying to teach them or they are not getting the job done to your standards, you owe it to yourself to release them. Have a trial period with all new people you work with.

Paula Gregorowicz
The Paula G Company
http://www.thepaulagcompany.com

Learn 5 Steps to Move from Fear to Freedom ( http://www.thepaulagcompany.com/feartofreedom ) (free)

Al_Pal 5 pts

I have a friend who is a VA.

Congrats on having such an awesome life, brilliant stuff. ;p

Deb Rox 5 pts

Plumbing, yeah, that's skilled labor!

A lot of people have office skills that could be put to use as a small business. If you like the work, it's a great way to take on the number of jobs you want to do, full or part time.

Deb Rox

3 Smart Girlz ( http://www.3smartgirlz.com/ ) consulting

Blog ( http://www.debontherocks.com/ ) like a freaking butterfly, sting like a Tweet. ( http://www.twitter.com/debontherocks )

Deb Rox 5 pts

I really love tasking research, because I tend to get very distracted, whereas a stack of neatly organized research from someone else is something actionable for me.

Deb Rox

3 Smart Girlz ( http://www.3smartgirlz.com/ ) consulting

Blog ( http://www.debontherocks.com/ ) like a freaking butterfly, sting like a Tweet. ( http://www.twitter.com/debontherocks )

Deb Rox 5 pts

Housekeeping is a tough business. Absorbing those tasks is no small thing, and amazing to be free of. When money is tight I rather cut my expenditures elsewhere and do without stuff/goods than to do without services.

Deb Rox

3 Smart Girlz ( http://www.3smartgirlz.com/ ) consulting

Blog ( http://www.debontherocks.com/ ) like a freaking butterfly, sting like a Tweet. ( http://www.twitter.com/debontherocks )

frankilee79 5 pts

Write On,,, when there seems to be no use in it, when u think what good it;ll do,,,,,, just WRITE ON!

Can The wage would possibly be upward tripled if a couple plumbing jobs could be done.
Of course I would just give the person $10-15.00 for theyr'e trouble and keep the rest of it and do the work myself. And yes I am kidding. I could never do the plumbing myself LOL
This does sound like a great idea for people who are busy on theyr'e computers. Why didn't I think of this? I'm good at reaearch, excel, word, PowerPoint, willing to learn access and other programs (might even be willing to give Quicken a second chance if the price was right Just verbalizing my inner dialogue.

Franki Lee

Kate Lewis 5 pts

I've used a VA off and on for about a year. I've never been disappointed! Once I make myself sit down, prioritize, communicate with her and turn it completely over, it's a great feeling to be able to move on to something else.
I definitely couldn't do all the research, techie stuff and book keeping needed for my business without a VA.
Great article and great advice!
Kate

Denise 9 pts moderator

"if I can find someone to do them for less than the hourly wage I tend to earn for that task, and even some that match my own fees"

I think a similar thought goes for someone who does things like laundry, house cleaning and cooking.

"You" (aka I) don't normally earn a wage for doing those things but if you find someone who can do it for less than YOUR hourly wage then you're in great shape and you should do it!

When TW quit her job and then found some job(s) that still have her bringing in less than she was making, I considered dropping my weekly cleaning service or reducing the number of cleanings every month. But, I stopped to think about it and they are cleaning my house for less than my hourly wage and right about TW's hourly wage - it's worth it for us to keep them. More than worth it because it makes my life so darn much better anyway.

I don't need a VA right now but I've considered it in the past. Odds are high that I will need one in the future.

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.