Can you believe it? Holiday shopping is here. Now weather you are a Black Friday shopper or not it is going to get extra crazy for the next month. In the midst of all the heightened drama, it will be difficult to "spread cheer." You ever notice how sour and disgusted many persons in customer service roles appear. Greeting customers for these persons presents as a painful agonizing experience. My initial thoughts are does this person not realize commerce transactions equate a salary for them? However going forward I will not feel the welling up desire to educate the person on appropriate decorum. I will see the person as someone who probably is underpaid and exhausted with a lot going on. I will TRY A LITTLE TENDERNESS letting myself and others off the hook. Will you join me?




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