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Victoria's Secret Asking Dumped Customers: "Take Us Back"

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You know the story:older woman gets dumped for younger, sexier woman. Younger sexier woman gets bored and older woman's lover comes hightailing it back, begging to be given a second chance.

So goes the retail plight of Victoria's Secret.

2007 was not a good year for Victoria's Secret. They got dumped.
But then again, 2007 wasn't a good year for most retailers. It's just most retailers aren't blaming it on bad sex.

While Victoria's Secret's declining sales were not out of line with retail industry ---sales at company retail stores dropped 8% last year, it was the reason that the CEO shared with Wall Street Analysts that have gotten folks all hot and bothered.

Victoria's Secret CEO says the retailer has gotten too sexy.That would be code for they dumped their loyal customer for a younger sexier customer who turned around and dumped them.

Writing in the Milwaukee Journal Sentinel blog, business writer Doris Hajewski writes that the too sexy excuse is "more interesting than blaming it on the weather."

...Limited's CEO also said she thinks their Victoria's Secret chain may need to be toned down. Here's what she said:

"When you go back in time and look at really how Victoria’s Secret was started and if you, a brand is a story well told and you think about that the Victoria who we used was really manor born, she was from London, very ultra feminine and we’ve so much gotten off of that, of our heritage to things that are much more provocative, too sexy, we use the word sexy a lot and really have forgotten the ultra feminine.

"And our stores reflect that as well, so we are really, I feel so strongly about us getting back to our heritage and really thinking in terms of ultra feminine and not just the word sexy and becoming much more relevant to our customer."



Actually, it's not the current customer that Victoria's Secret is interested in --- it's the customer they rejected for their recent love obsession -- the Lolita customer.

For years, Victoria's Secret had a love fest with women( emphasis on women, not teenage girls) who were interested in silky, sexy negligees. Then,like a bored lover, Victoria's Secret eye began wandering and eventually fell into bed with a younger, hipper, sexier girl.

t was a hot sex-filled affair that they flaunted everywhere --in their store windows, catalogs and those infamous TV fashion shows.

Hell Hath No Fury Like A Woman Scorned and the women that Victoria's Secret turned their back on decided not to stick around and continue watching the love fest with the nubile set. At the time did Victoria care? Was she so filled with lust that she thought her older, loyal customer would stick around while she cavorted with "the other woman"?

Some of the reader comments to Hajewski's blog post.

Lizfern
Too sexy? No, it's too trashy.VS's inventory used to be tasteful. Now it's a bunch of garbage that's geared at 19-year old girls who apparently only wear low-rise sweatpants with baboon-like "pink" written across their crack-exposed tushies.  Come on, now ladies.  I'm no prude but please classy it up a bit, o.k.?  Let's get back to the sexy negligees, slips, nighties, whatever you want to call them.  I can get cotton boxers with matching camisoles at Target; I want Victoria's Secret to return to the silk and satin goodies and naughties, not the cheap college junk they're hawking now.

rockyv0421
They've forgotten about feminine 'class'. I've always been a firm believer that it is possible to be 'sexy' without being 'trashy'. A classy, sexy woman does not need to run around with her breasts exposed and her panties protruding from above her pants.

kimaree99
Victoria's Secret's targeted consumer is teen-age girls. I can't help but believe that soon shops will display garter belts and hosiery with "My Kitty" logos on them. I feel lingerie has its place with adults and I personally love wearing sexy lingerie. )As I side note, I BUY sexy lingerie!!) ~


Sarah Gilbert writes about Victoria's Secret desire to return to its roots on Blogging Stocks

With black lacquer and shocking pink decor, the "s" word thrown around like neon signs in a red-light district, and rather unsubtle displays, this isn't my mother's Victoria's Secret.[...]It's not even my Victoria's Secret -- I remember all my friends in high school would save their allowance to afford their girly satin floral underwear and romantic pajamas. Turney plans to change all that, emphasizing seductive over sexy, remodeling and enlarging stores,

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Even777 5 pts

For the last 3 years I haven't shopped at Victoria's Secret, mainly because I couldn't get my bra size there anymore. I returned this week (now I can fit into their bras due to some recent weight loss) and I didn't recognize the place! There's a whole department dedicated to highschoolers and there was nothing classy about it. When I went into the dressing room, the mirror had the word "STRIP" written in huge letters. I felt like Victoria's Secret thinks sexy is looking like a Pussycat Doll. I found a couple bras I liked and bought them: the damage was $99.00 !!!! I think that's the last I'll shop at that store until they 1. do a complete makeover, and 2. have a sale.

Suzanne 5 pts

I pretty much decided that I am not buying underwear from a company that makes me feel bad about myself by showing what "sexy" is when clearly "sexy" is not anything close to what I look like. Further, those crazy fantasy bras with millions of dollars of diamonds that no one ever buys (seriously, I've called and asked) piss me off. How many diamond miners risked their lives for that thing? Madness.

As for bra fittings, I had a whole episode on my blog this month dedicated to my recent quest to buy well fitting bras that don't break my ribs. For some reason, what the measuring ladies say is my size for proper support and what my rib cage desires seem to be very different. Interesting.

Suzanne Reisman ( http://blogher.org/member/suzanne ), Contributing Editor - Feminism & Gender ( http://blogher.org/topic/feminism-gender )
Campaign for Unshaved Snatch (CUSS)& Other Rants ( http://cussandotherrants.com/ )

Super Jive 5 pts

Yeah, they completely lost me when they started selling to the middle school set. Free stuffed animal with thong purchase? You are not getting my money.

Your Pop Culture Librarian also writes almost daily at I, Asshole ( http://iasshole.org ).

msjen 5 pts

Not only am I on the upper end of their sizing, but what they do carry in 36D is usually sold out, in bad colors, and badly made.

It is the last item that made me say, "Why I am paying $42 plus tax on a bra that will either break soon or will chafe due to cheap material or the underwire will pop out in two months?"

Thus, I went over to Macy's and have found wide range of super cute bras that are well made and more comfortable at under $40 from DKNY, Jezebel, and other makers.

I personally dislike the styles the last few years at VS, I prefer vintage sexy to contemporary trashy. There are quite a few shops here in LA where one can pick up 1940s & 1950s reproductions.

smiles, jen ;o)

Black Phoebe :: Ms. Jen ( http://www.blackphoebe.com/msjen )
Barflies.net ( http://www.barflies.net/ )
Around Ireland ( http://www.aroundireland.com )

Praise and Coffee 5 pts

I am so glad that they intend to get back to what is really sexy and not just sleazy.
I love to pamper myself with something beautiful, but as of late couldn't find anything worth spending that much on in their stores.

I'm hopeful for a real change. Glad they got the message!
Sue
www.praiseandcoffee.com ( http://www.praiseandcoffee.com )

missbritt 5 pts

Sex only sells when there is a glimmer of hope that the product will translate into sex or "sexy" for the consumer.

The image Victoria Secret's been portraying of late seems to be targeted to what men would classify as sexy, instead of what women knows makes them feel sexy. The old appeal of Victoria's Secret was that you were just one silky piece of lingerie from being movie star sexy... as opposed to hooks, belts, lace, wire, some lip suction, a boob lift and $75 from Playboy trashy.

Miss Britt
http://www.miss-britt.com

sassymonkey 6 pts

While I have no doubt that the over-sexing has had a huge impact on this I wonder if sizing isn't playing a part.

Ever since Oprah started talking about women wearing the wrong bra size (a cause near and dear to my heart I must confess) I've seen a lot more people blogging about how they has a sizing done and indeed have been wearing the wrong bra size. That their size is "unusual" and they can't find it in conventional stores. I know that I personally cannot. VS says they have my "back up" size - the size I can buy that usually (but not always) can work when I can't get my real size - but their selection of those bras pretty much stems to the basic.

All the bras I own now come from a small boutique who actually carry my size. I've given up on chain lingerie stores for bras.

Sassymonkey ( http://sassymonkey.ca/ ) and Sassymonkey Reads ( http://sassymonkeyreads.wordpress.com/ ).