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I'm a blog editor, illustrator/designer, writer, mom, dispenser of unsolicited advice, slave to three dogs, and an Etsy artist at two shops: LunaBlue...
 
 
 
 

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When bad hair dye happens to good people

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I am one of those moms who can speak up for her kids when something goes wrong, but for myself--silence. Even worse, I have been known to say thank you for really bad service.

Last week I went to the salon for partial highlights. Somehow the partial highlights turned into full. The "a few brown highlights here and there" idea ended up making my naturally blond hair turn an ashy brown with a few blond highlights.

I think after the unveiling in front of the mirror at the end of the appointment, if the stylist had looked at my eyes with my total deer-in-the-headlight look instead of my awkward smile, she may have realized that something had gone terribly wrong.

Bad hair dye and hair cuts happen all the time. Figuring out what to say to your stylist is the tricky part. According to Susan Wagner in a BlogHer post, how you communicate your concern is key: 

Call the salon as soon as possible; be specific about what exactly isn't right about your cut or color, but keep your cool. It won't help to yell or cry, even though you might feel like doing both. If you need to, make a list of things you would like the stylist to fix and take that with you to your appointment. It's important that you communicate clearly with your stylist in order to prevent a second mishap.

Is my new hair color worth a do-over? Evidently using highlights to completely change your hair color is a no-no. According to 10 Tips For Beautiful Dyed Hair From Oprah's Hair Expert, Rita Hazan says: The highlights are an accent to the color, not a color themselves.

And my new haggard look isn't just a normal mommy condition. My new ashy hair color could be the problem. According to Hazan, "Colors that are too beige or ashy don't complement skin tones." Gold or warm tones give the skin a more youthful, healthy glow.

Well, enough about me. Evidently lots of moms feel guilty about going to the salon and then complaining later. 

Over at the blog The Laughing Stork, Candy says:

I was expecting to relax and revel in a much-needed ego boost from my fabulous new style. Instead, I sat down in the chair, and the stylist (whom we’ll randomly call Dick) tilted his head and pursed his lips at me. “Can we talk about your color?  It is SO DINGY,” Dick clucked.

Yep. We have all heard our stylists complain about our hair. And we just sit there and take the abuse because heaven forbid we make a scene.

Fortunately, good dye (and good cuts) can happen to good people. All it takes is good communication between you and your stylist. As Candy says at the end of her post:

The point is (yes, I DO have one, thankyouverymuch), when you are in customer service, you do not greet a new client by insulting her hair.  Everyone knows you’re supposed to start off by insulting something small, like lipstick color, then work your way up to hair color.  Customer Service 101. Duh...

I don't love my new hair color. However, I DO like my hair stylist. This episode is just a fluke event. So, what should I do? My good friend and mentor for all things style says I need to put on my big girl pants and tell my stylist that my new hair color is not what I asked for and ask her to fix it.

Sigh. Sounds easy enough. Three days later and I am still working up the nerve to do this. And I'm remembering my mom's advice, "even a bad haircut grows out."

Wonder how those blond roots growing in will look? 

~ Chris Olson
Freelance writer and illustrator
Momathon Blog: The 24/7 mommy marathon--on two feet or four wheels

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Chris--MomathonBlog.com 5 pts

The story you told is funny, but I'm sure at the moment it happened you were not laughing.
Thanks for sharing.
Hope your like your hair color now. :)

Chris Olson
Freelance writer and illustrator
Momathon Blog: The 24/7 mommy marathon--on two feet or four wheels ( http://momathonblog.typepad.com/momathon_blog/ )

Saphyre333 5 pts

I recently went into a large multi product sotre to look over hair colors. I am now getting more gray hair and my sons wedding is just next week, so I thought I would glam it up a bit.
My hair has changed colors on its own over the years. I was a strawberry blond when I was a little girl. That darkened into auburn then into a reddish brown color of some sort. I spend time in the garden so the summer sun lightens the reddish color to a more copper highlight. BUT with the gray mixed in It just doesn't work.
Some people may get salt and pepper hair, but mine is more like salt and cinnamon.
The aisle in the store was full of different types of and names of hair color. Hazelnut? Buttered Toast? Chardonnay?!!!
Is this a hair color aisle or a diner?
It seems stores no longer have the example hair sticking on the shelves any more. They were handy. I could stretch my hair over to the tufts of sample hair and do a match up.
So with gray hair, hmmm, I need to cover the gray but I don't want it to get brassy.
As hard as I tried I couldn't find a color called mousy, so I bought 2 boxes of the Hazelnut. My hair is half way down my back so I always need 2 boxes for complete coverage.I brought them home and hubby saw. He says why are you changing your color to brown? I say I am not, I was just wanting to cover the gray. Under the big store lights the box color looked right, but under our home lights the color was medium to dark brown! YIKES!
So we are looking over the side panel of the box and he says, "You should have bought the #22 Cinnaberry. That is more you"
Great can you take color back?
He dragged me, literally to the hairdresser to get my hair done "right". Monsieur Richard-Head looks at me and says it may be too late to do anything for me before I leave next week. "Why?" I ask stupidly.
He says "I need to trim this mess, then give it some shape, then it will need deep conditioning before I can put any colors on it. I will need to use at least 3 colors to give you a younger natural look."
OK, How much I asked. He quoted me a price that could have covered my car payment..and insurance!
I got out of the chair, stormed by my husband and out to the car. When hubby caught up I was ready to go back in and give Monsieur Richard-Head a punch in his too perfect nose. I told hubby he called my hair a mess, then told me he was going to have to renovate my hair and add 3 coats of paint to make me presentable. Hubby started to laugh, saw my face then swallowed it.
I told him word for word what the stylist said and then he got mad because he knew I was hurt by this man's careless criticism.
We went back to the large store and they took back the dye since it was never opened and we found a different color that looked my own hair sans gray. Perfect 10 color called, wait for it, Cinnamon Red Hot!

Chris--MomathonBlog.com 5 pts

So true. Over-processed hair is an issue. Thanks for the tips, Jenna. Fortunately I do have a nice hat collection :)

I finally made the call to the salon and I'm hoping a few added highlights will help.

Chris Olson
Freelance writer and illustrator
Momathon Blog: The 24/7 mommy marathon--on two feet or four wheels ( http://momathonblog.typepad.com/momathon_blog/ )

JennaHatfield 10 pts

It depends. How does dye affect your hair? Is it even fixable without totally drying out your hair and frying it to a crisp? (As we all have differences in how our hair reacts to dye!) If you're one who won't end up with split ends from here to San Jose if you get more dye on top of what you just got, call today.

If not, well, it's cold where I am and I've had to wear a hat any time I leave the house. ;)

Contributing Editor Jenna Hatfield (@FireMom ( http://twitter.com/FireMom )) blogs at Stop, Drop and Blog ( http://stopdropandblog.com ) and The Chronicles of Munchkin Land ( http://thechroniclesofmunchkinland.com ). She is a freelance writer and newspaper photographer.