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Hi, I'm Karen Ballum, but I'm better know around the web as Sassymonkey. I live in Ottawa, Ontario -- Canada's national capital. (No, I do not li...
 
 
 
 

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Why We Buy Books Online (and Why We Don't)

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As I read yet another article about the supposed death of Borders, whose death has been predicted so many times I've lost count, I can't help but wonder why we buy so many books online. I confess to it myself. I used to spend hours in bookstores, browsing and stroking the books. Now the majority of my book are purchased online. Why is that? I can't only give you my answers.

Let's get it out of the way early -- shopping for books online is usually cheaper. Even with the major chain where I live that sells books both online and in brick and mortar locations, the prices online are significantly cheaper. In the store they charge the cover price unless it's part of a special discounted promotions. If I buy the same book from their website I can expect a significant discount. For example, the last book I purchased from them had a cover price of $26.00 and the online price was $17.16. Which would you rather pay?

The price difference between their online sales and their actual bookstore locations is something that has confused many a person and honestly, lost the chain many a sale among my friends who, upon discovering this, have turned around, gone home, and ordered the book cheaper online from one of their competitors. No matter which site I used to purchase my books I save, on average, 25% off the cover price and I never pay for shipping. When you have limited dollars you tend to appreciate the savings.

When I buy online I don't have to deal with commentary on my reading choices. Awhile back I decided that I wasn't going to buy books online unless it was something that I couldn't get at either my local independent bookstore or the bricks and mortar chain bookstore. I called my local indie to see if they had a book in stock and when I went to pick it up I noticed they had a pile of Suzanne Collins The Hunger Games stacked by the cash register. I had read it a few months earlier and when I commented that it was a good read the employee serving me looked at it, sniffed and said rather condescendingly, "I suppose I might read it when I'm in the mood for something light." I was rather surprised by the comment. It was absolutely delivered condescendingly, which is perhaps the not the best tactic for a small bookstore trying to keep customers. I was also kind of amused because there are a lot of things you can call The Hunger Games and "light reading" is simply not one of the things that comes to my mind.

If it had been my first trip to that bookstore, or if I had fewer qualms about where I purchased my book, I might not have come back. Oh, and that resolution didn't last so long. Even though I really cut down on my book purchasing, my bank account told me to go back online. I try to listen to my bank account.

Then there's the selection. A brick and mortar bookstore would have to be massive to be able to house all the books that are available with an online bookstore. Independent, or even chain bookstore, have limited space to display books. Their selection is not going to be as varied. Most bookstores offer a special-orders service and they can get in a book if you want it (and it's in print) but easily do that on my own computer with an online bookseller.

Shopping online is convenient. I like just about any kind of shopping that I can do at home in my pajamas. More than that I can hop online, put the books in my cart and they can be on their way to me in less than 10 minutes. I don't need to get dressed and walk or drive to the store and then try to find it it in the store, wait in line to pay and then come home. Yes, I realize that makes me sound really lazy but sometimes it's just a time thing.

NPR recently reported that it's not the end of days for bookstores, at least not for the independents and they don't have a lot of sympathy for the chain stores.

"It's really hard for me to be sympathetic to the chains,"

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Viki123 5 pts

Google eBookstore will be good I think but they need more time

sassymonkey 6 pts moderator

That aside from a few Kindle ebooks I couldn't get anywhere else at the time and the books I sent to you for RE I haven't bought books from Amazon since 2009. That surprised me.

Contributing Editor Karen Ballum also blogs at Sassymonkey ( http://sassymonkey.ca ) and Sassymonkey Reads ( http://sassymonkeyreads.ca ).

Denise 9 pts moderator

I'm an online shopper, too. Worse yet, I'm an Amazon bookshopper (gasp!)

It's easy, it's inexpensive, it has all of my credit card info and my address books saved. It just works.

I really want to step away from the Amazon for book orders and use some of my favorite independent bookstores to order online... but I'm lazy and it's more expensive and... excuses, excuses.

I'm going to try it right now...

~Denise
BlogHer Community Manager
Life. Flow. Fluctuate.

sassymonkey 6 pts moderator

It can be a bit sketchy sometimes with used books but I get what you are saying. I never order clothes online. I just don't want to deal with the returns when they don't fit properly or shoes when they aren't comfortable. A book is a book. :)

Contributing Editor Karen Ballum also blogs at Sassymonkey ( http://sassymonkey.ca ) and Sassymonkey Reads ( http://sassymonkeyreads.ca ).

KatieBeez 5 pts

Books are one of the few things that you can buy online and (usually) know exactly what you are going to receive by mail. Not as easy with clothes, or shoes or housewares.. or electronics where you want to hold it in your hand before you commit..

I'm also not in a place where there are so many English book stores available to me, but I like to browse real book stores when I can.. but I buy many books online.

Another aspect which may or may not affect so many other people, is the social aspect of book buying. I like reading (unspoiler) reviews or buzz about new books.. of course I can do this and then go to the store, but if I'm buying online it goes together naturally.

sassymonkey 6 pts moderator

I've been to some very good indie bookstores and I've been to others where they are totally that type of literary snob that makes me cringe.

I find that indie bookstores tend to have very well curated history sections. I find the most interesting books in them.

Contributing Editor Karen Ballum also blogs at Sassymonkey ( http://sassymonkey.ca ) and Sassymonkey Reads ( http://sassymonkeyreads.ca ).

sassymonkey 6 pts moderator

That is a most excellent point. The counters at the two bookstores I shop at most often really are too high for accessibility.

Love the Book Depository. It's not faster for me so I try not to preorder anything from it that I want to read immediately (you know, like the new book in that series you just can't wait to get your hands on?). I found books on there that I simply can't find on Canadian or American sites. Love it.

Contributing Editor Karen Ballum also blogs at Sassymonkey ( http://sassymonkey.ca ) and Sassymonkey Reads ( http://sassymonkeyreads.ca ).

sassymonkey 6 pts moderator

I do have an eReader and I do enjoy reading on it but there are books I still want to or need to own in a physical format. Not all books are available as ebooks.

Contributing Editor Karen Ballum also blogs at Sassymonkey ( http://sassymonkey.ca ) and Sassymonkey Reads ( http://sassymonkeyreads.ca ).

ModaMama 5 pts

If it is something I would go to the chain for I just order it online due to price convenience and because I live outside the States and English books are a commodity in my home.

When I get back to the states I have a list of indie-sellers that I frequent. Mostly for the atmosphere and yes, even the opinionated philosopher behind the counter (snarky looks and all). I like that these people are passionate about what they do and as long as it doesn't cross the line of literary snobbery, they see themselves as manning the gates of their tiny book world. I see my self in them. I spend more time and more money in these places because what they lack in inventory volume, the quality and off-beat selection is worthwhile.

Also, I know that not many kids grow up wanting to be a chain store manager but indie-owners have spent a lifetime dreaming of how they will share their love of books with their community and it shows.

www.SaraInAkko.blogspot.com ( http://www.SaraInAkko.blogspot.com )

Life in the Middle East, with craft and spice

lauredhel 5 pts

For me the price, selection, and earlier availability play a part in my choice to buy books online, but another big factor is accessibility. The bookstores in reach of my house only have one or two aisles I can get into, and then only with difficulty. The counters are very high, built for bipeds, and many of the sections I simply can't get to with my scooter.

Even the book sections in the discount department stores, for some reason, are crammed into a narrow-aisle section of the store and have wide, fragile aisle displays. It's just not worth the bother for a limited collection of overpriced books.

I've even given up online ordering from within Australia, except for indie press: the prices are far cheaper overseas, and the post arrives quicker to my house from The Book Depository than it does from the big online bookstores here. It's also far more reliable - I'm really sick of "out of stock" emails four to six weeks after I've ordered a book! I've given up trying to make sense of it.

godsygirl 5 pts

I love bookstores too. I especially love the atmosphere, smell and personality of small neighborhood haunts. However, I do buy most of my books from Amazon. I listen to my checkbook too.

But when I got my iPad, I knew my book shopping would never be the same. Somehow, it seems I read books faster on it. Plus, it's just more fun!

From now on, will only buy books online and read them "electronically" too!

It's a new day...

Check me out at GodsyGirl.Com

( http://www.godsygirl.com )
or read Motherhood Articles here! ( http://www.examiner.com/x-15864-Kansas-City-Mother... )

sassymonkey 6 pts moderator

At the library, but yes I know what I you mean. Sometime before Christmas we went to a local bookstore and just browsed for awhile. It had been a long time since we'd done that. It felt really good and we both walked out with new books. :)

Contributing Editor Karen Ballum also blogs at Sassymonkey ( http://sassymonkey.ca ) and Sassymonkey Reads ( http://sassymonkeyreads.ca ).

sassymonkey 6 pts moderator

I've never had to wait for a book that long from Chapters. That's craziness! I sometimes order from a UK company and even that doesn't take three months. Sometimes it takes three weeks but hey, free shipping from England. I'm not really complaining.

I really like browsing in bookstore non-fiction sections more than I do in fiction. I want to look at cookbooks before I buy them. And they often have interesting history books that I might not have found on my own.

(And we cleared your duplicate comment for you. :) )

Contributing Editor Karen Ballum also blogs at Sassymonkey ( http://sassymonkey.ca ) and Sassymonkey Reads ( http://sassymonkeyreads.ca ).

Just_Margaret 5 pts

Online is my go-to for book purchasing. Like you, it's about convenience and pricing. Thing is, I just have to have a fix once in a while of a real-life bookstore. Something about the smell of new bindings and literally having so many actual books at my fingertips is very soothing to me. Like coming home, somehow!

~Margaret

Margaret also blogs ( http://maurhoffbarney.blogspot.com ), is on Facebook ( http://www.facebook.com/pages/Just-Margaret/135445... ) and tweets ( http://twitter.com/Just_Marg ) once in a while.

If By Yes 5 pts

For me it's the selection. I don't like buying online because it doesn't come with the instant gratification of a book in the hand. Then there's the strain of waiting (like the time I ordered a book from Chapters and still hadn't received it a month later, so I ended up cancelling the order, reordering from Amazon, and getting the book three days later.)
However, after months of constantly checking book shelves for the titles I want, I am going to just order the damn things!

It's sad because I love being in a book shop. The physical experience is precious to me. But what's the point when the selection sucks so much?

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