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You Got (Absolutely No) Mail: Google Deletes Email Accounts

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Gmail en OMEThe absolute unthinkable has happened. According to Mashable, some Gmail account users tried to log into their email accounts only to find out that everything -- their messages, contacts, settings -- was gone, gone, gone baby gone.

From Mashable:

Google, we have a problem. About 150,000 Gmail account holders woke up to a nightmare this morning, with all their e-mail, attachments and Google Chat logs gone. What happened?

Google explains that “less than 0.08%” of all Gmail users were affected by the bug, which completely reset accounts, even down to the detail offering a welcome message to those users when they first logged on today. They, and especially visitors to the Gmail Help Forum, were not amused.

Not amused? Not amused?  Imagine that your email was wiped clean. Try devastated! That's how I would feel.

I think if I lost my email I would feel adrift, not knowing what to do first. So as a public service I've put together an action plan to guide you through this crisis if you were one of the unlucky or should it happen to you in the future(knock wood spit spit).

WHAT TO DO IF YOUR EMAIL ACCOUNT IS DELETED

 1. PANIC. People tell you not to panic in an emergency because it is counter-productive to making smart decisions in support of your own survival, but they are talking about emergencies like losing your wedding ring down the sink or losing your child at the zoo. Pshaw! WE ARE TALKING ABOUT YOUR E-MAIL, AND IT'S GONE!!!!  Widespread panic is an understatement! Go ahead, use exclamation points and ALL CAPS!!!!!!
 
2. FEEL LOST. Realize you have absolutely no idea what to do next because you can't refresh your email box. Be aware that withdrawal will kick in for the average email user within 3 minutes. Simply starring at the "unable to load" message on your phone will not help -- keep refreshing it and refreshing it. Try another compulsive message-seeking behavior to replace the impetus. Check Facebook. Check Twitter. Check Facebook again. Check and see if your Gmail is back. Check Twitter. Check Gmail.
 
3. CONSIDER MOVING ON. Try to make an inventory of your contacts.  This will be important when you try to restart your entire life with a new email account.  Revisit Step 1 as often as necessary. Oh, never mind. HOW CAN YOU MOVE ON? They have everything, everything you need!!!
 
4. DISTRACT YOURSELF. Distract yourself by buying shoes or books. Online retail therapy! This might work until you realize that you have forgotten your online shopping log-in password and they want to send your password replacement message to your MISSING EMAIL ACCOUNT. Realize that this is really, really going to mess up your entire life if YOU CAN'T EVEN BUY SHOES.
 
5. CONTACT YOUR FAMILY, FRIENDS, BOSS AND CLIENTS. Call your key contacts to let them know that if they emailed you, it has been deleted. This will be hard, because, well, you have to use the phone. Oh my, you poor thing. The phone! You have to use a phone, of all things! What has Google done to you????
 
6. BE BRAVE. Try to avoid starting an epic fight with your partner, co-worker or friend who doesn't understand the utter devastation of losing your email account. They don't realize that they are being insensitive. They haven't had to deal with such a profound loss, but you are now such much wiser. They are simply emailing and emailing like toddlers, trusting their email provider, oblivious to the dangers of the real world. Poor them, really, poor foolish them.
 
7. BUCK UP FOR THE LONG HAUL. Now might be a good time to sing yourself a little song to give yourself strength. Eye of the Tiger! I Get Knocked Down But I Get Up Again! Till I Collapse! We Are the Champions!  You can do this, killer! You are a survivor!
 
8. RELAPSE. Find yourself weeping in a puddle of Ben & Jerry's watching You've Got Mail. Damn that perky Meg Ryan! She would never lose all of her mail, would she, WOULD SHE?  Why you?!?!?  Go ahead, cry it out, baby, cry it OUT.
 
9. STRATEGIZE A SWITCH.  Paranoia about your overall dependence on Google for search, calendar, chat, email, groups, some of your blogs, and various other online life functions is normal. Don't worry, you won't have to actually give up Google. The natural human defense mechanism of DENIAL will spring up allowing you

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Frankly 5 pts

This is why I use Thunderbird to download all my gmail emails as an off-cloud backup. Anything important you have on the cloud, back it up somewhere you can physically reach. Unfortunately, I don't think google has any way to restore your backed up emails to your gmail account, but I'd hate to lose all the info there.

Mama Rizzo 5 pts

I'm pretty sure I would be clinging to my inhaler like it was the last crack in the world and I was a junkie going through withdrawal.

Panicked is a very eloquent way of saying what I would be feeling.

Deb Rox 5 pts

That's crazy! We just don't think about how everything is linked until the chain breaks.

Deb Rox

3 Smart Girlz ( http://www.3smartgirlz.com/ ) consulting

Blog ( http://www.debontherocks.com/ ) like a freaking butterfly, sting like a Tweet. ( http://www.twitter.com/debontherocks )

Deb Rox 5 pts

You are scaring me, seriously!

Deb Rox

3 Smart Girlz ( http://www.3smartgirlz.com/ ) consulting

Blog ( http://www.debontherocks.com/ ) like a freaking butterfly, sting like a Tweet. ( http://www.twitter.com/debontherocks )

Deb Rox 5 pts

But yeah, we can't go back to printing!

Deb Rox

3 Smart Girlz ( http://www.3smartgirlz.com/ ) consulting

Blog ( http://www.debontherocks.com/ ) like a freaking butterfly, sting like a Tweet. ( http://www.twitter.com/debontherocks )

Melissa Ford 5 pts

I would flip out. And then cry. And then flip out some more. I would be really upset if this happened.

Melissa writes Stirrup Queens ( http://stirrup-queens.com ) and Lost and Found ( http://lostandfoundandconnectionsabound.blogspot.c... ). Her novel about blogging is Life from Scratch ( http://www.life-from-scratch.com/ ).

suzannebowen 5 pts

I like the way you write. We are linking to this on our Techistan magazine at http://www.techistan.com/2011/02/28/if-the-skies-a... ( http://www.techistan.com/2011/02/28/if-the-skies-a... ). Ironic that when I logged into my Gmail account, the most recent email has this title: XO launches UC in the cloud.

rbfletcher 5 pts

I admit, I would be completely devastated if this had happened to me. Google is my main hub for everything (email, calendar, RSS, anayltics, etc) and I have 5 other email address forwarded to my main Gmail account. All my passwords, bill paying info, etc are stored within it's confines cryptically and I doubt I would remember my passwords without it. Heck, I don't know anyone's phone number without my iPhone, and that's pretty sad. Email is no different.

@rbfletcher
http://beccablogs.com

decaf_debi 5 pts

I can relate to #4. No, I don't have a gMail account that went AWOL, but I first used eBay and PayPal when I only had email at work back in the stone age. A few years later, I finally had a computer at home, wanted to buy something, but couldn't get a PayPal account because my name was on file under my VERY OLD work email. Trying to reset my account only sent emails to my VERY OLD work email. So for about three or four years, I couldn't use PayPay for any online shopping until they finally added a way to speak with a human being when you had a problem.

Debi, grinding through life at www.decafdiaries.com ( http://www.decafdiaries.com )
and paying the bills at www.brandnewconcept.com ( http://www.brandnewconcept.com )

simpleagain 5 pts

So, I don't have Gmail, but I DO have an even worst story for you! I got both my hotmail AND facebook hacked into on the same day. The hacker locked me out of both accounts. How did I find out about it? A bombardment of phone calls and texts from people I hardly EVER talk to! To make matters worst, I was 2 hours from home at my son's ophthalmologist appt. I agree 100% - PANIC PANIC PANIC!!!!! That's what I did! (BTW, it took almost 2 weeks to get everything back. FB was totally recovered, but I lost everything from hotmail.)

JossecksGal 5 pts

I would def be stuck in panic mode! My personal email, my bills, my business email, MY WHOLE LIFE is in the hands of gmail... and other google apps at that. It is hard relying on technology sometimes, but what other option is there? The non-eco-friendly "printing out" everything?

JennaHatfield 9 pts

Amusingly, when I logged in to my original Gmail account which I still utilize for shopping/paypal/etc, I was greeted with the, "HEY! You should set up an account recovery email address and phone/text number!" Yeah, apparently so, Gmail!

(I'm good. But I totally would have been stuck in panic mode.)

Contributing Editor Jenna Hatfield (@FireMom ( http://twitter.com/FireMom )) blogs at Stop, Drop and Blog ( http://stopdropandblog.com ) and The Chronicles of Munchkin Land ( http://thechroniclesofmunchkinland.com ). She is a freelance writer and photographer.