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Your Credit Card was Just Canceled. Now What?

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At first she thought the problem was that pesky magnetic stripe. She knew she had plenty of credit available on her card, she always paid her bills on time, and she usually paid more than the minimum payment due.

When that card didn't work, Jennifer* simply used her other card. No worries. The second time it happened she went online to double check her card balance. The online statement showed when Jennifer had made her last payment,and it indicated her card was not only active but there was plenty of available credit.

So Jennifer tried using the card again. Declined.It wasn't until two days later - two days after Jennifer had found herself in embarrassing situations that she received the letter from CHASE saying they had canceled her credit.

Jennifer is one of thousands of credit card holders who probably have very similar stories. That's because CHASE canceled their credit,and then sent out the letters--potentially leaving people on vacation, out of the country,in an emergency room-- in a very awkward, not to mention humiliating position.

Only customers who had inactive accounts received letters in advance of the pending cancellation.Consumeraffairs.com has a post dedicated to all the Jennifers out there who are suddenly finding themselves without credit cards thanks to CHASE's purging. Many believe that the majority of cancelled customers are those that came under CHASE's auspicies after it bought Washington Mutual last year.

The Reasons they gave me were based on my credit report from Experian. These were the following reasons: Time since last past due is too short. Total available credit on bankcards is too low. Average length of time since bankcard(s) opening is too short.

They tried to explain what those meant but I was still confused. They were the lamest reasons.

Now that CHASE canceled her card, Jennifer has a total of $300 available credit on her other card. She is frantic that she will get a letter from that credit card provider saying her only remaining card has been canceled.

A life without a credit card is simply unfathomable for most Americans.It is also inconvenient. There are busiensses..particularly hotels and car rentals that make it very difficult to do business without a credit card.

In a week or so, Jennifer has to get in her car and take her son to college. She had planned on using her now canceled credit card for gas, hotel, and to buy all the stuff you have to buy a freshman in college. Jennifer hasn't gotten around to figuring out just how she is going to pay for the trip and those college expenses. She just received the credit card cancellation this week.

For the past 30 years many consumers didn't worry whether or not they could afford to take that trip or make those purchases because they could buy it on credit. The beneficiaries of this buy now, pay never mentality were businesses which were able to grow faster because people were spending money they really didn't have.

While most businesses benefited from our debt-culture mentality, few benefited as much as the credit card industry itself. And so ,for many,it feels like the credit card industry is punishing people for their own bad decisions. It's like going cold turkey when you are trying to quit cigarettes -- a shock to the system and months of being crabbier than hell.

With so many people losing their credit cards, it's going to be even more difficult for some businesses to survive. That's not to say that living on credit is smart, it's just that trying to stop living on credit when that is all you've done for years will take some adjusting to.

The lackof credit cards is one reason many businesses are promoting layaway,but in the travel industry it is very difficult the get a hotel room or rent a car unless you have a credit card.

While it is possible to pay for a hotel room using a bank debit card, they don't make it easy and they often put a hold on a significant amount of money -- a hold that can last several days after you check out.

Such holds can remain for several days to more than a week after you check out. They can get you in trouble when you try to make a purchase with your debit card and it's refused. Or, if you have overdraft protection, you're charged hefty overdraft fees for purchases you thought you had money in your account to cover.

One option is to pay for rooms and

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Ihatechase 5 pts

 On 7/31/09 I received a notice that Chase had closed my
credit card account.  Like others, the reasons stated were completely bogus.  I
called and was read the letter I received verbatim.  I was then asked to order a
copy of my credit report and then fax it to them for review.  Uh hello!?  Isn't
that supposedly what made you cancel/close my account?  Anyway, I've done some
research and thought that if we all got together and filed a complaint with the
Comptroller of the Currency Administrator of National Banks, they are the ones
that regulation Chase, then maybe something would happen.  Please, please,
please file a complaint with them: CTRL + Click to follow link">http://www.helpwithmybank.gov/complaints/index.htm... ( http://www.helpwithmybank.gov/complaints/index.htm... )

Halahblue 5 pts

I had the exact same thing happen, but with American Express not Chase (yet). I live in CA and was in NY visiting family, my card was canceled with no notice and I recieved a letter THREE WEEKS later. Gee, thanks. The card had $0 balance for two years and the had been checking my credit history monthly for at least the six months before stating that they canceled it for "changes in my credit history" of which there were none. 

Here's why -- I called them to find out what my current interest rate was. Told them I was headed across the country in a car and could they put a notice on my account not to freeze it for "suspicious" purchases in multiple states. I used the card twice, totally under $200, and then they canceled it while I was on the other side of the country, pregnant, traveling with a dog and a cat and a credit card I had intended to use to pay for gas for the drive home! My husband and I managed to scrape the money together to get home, but I am still furious with American Express for putting me through that.

<a href="http://www.readingssexy.com/">Reading is Sexy</a>

lawrence101 5 pts

I had over $11000 in available credit and my card was cancelled without warning!!  Credit card companies should not be allowed to do  that...we were given credit based on our credit history, if we follow the rules, we shouldn't be penalized!!!

KatieBeez 5 pts

It reminds me of cell phone customer service actually. 

But I do think it would be great if credit card companies, financial lending companies in general, and the whole country tooka step back and realized that living in perpetual debt should not be the norm.

paulag01 5 pts

I had a similar (but less disconcerting) experience when Advanta cancelled all their business credit cards earlier this year. (http://www.queercents.com/2009/05/29/advanta-close... ( http://www.queercents.com/2009/05/29/advanta-close... ))

While it wasn't specific to me it did leave me in a bind to find a new business credit card.  I ended up getting one with Chase....of course this article doesn't exactly make me feel too comfy about that.  Yet I think it is the industry in general. They got fat and happy off the consumers and now are trying to save their own over-leveraged butts by sticking it to the customer.

Man Travelers Cheques...it HAS been a long time...

Paula Gregorowicz
The Paula G Company

http://www.thepaulagcompany.com

Elana Centor 5 pts

 Thank you for sharing this story. The hypocrisy of what CHASE is doing needs to be discussed. Somehow I don't think this is what the Obama Admionistration had in mind when it bailed out the banks. Ultimately the bailout was supposed to benefit consumers- I wonder how CHASE is defending this..of course that's the problem, they don't have to defend it. Having your credit card declined when you were buying flowers for your mother's funeral is simply shameful.

Very sorry for your loss and for the stress that CHASE created by their credit card purging policy. 

elana
Blogher Contributing Editor,Business&CareersFunnyBusiness ( http://funnybusiness.typepad.com/funnybusiness )

f8hasit 5 pts

I too received that same letter last week. I was purchasing flowers for my mothers funeral and they told me that my card had been declined. As I was out of town for the funeral I had no idea what was going on with my card since I thought I had $4500 of available balance!

When I called Chase, they were less than helpful. The first person I spoke with even had the audacity to hang up on me! I wrote a letter to them, but don't really want to continue to do business with a company that treats consumers in such a fashion. I had the card as a convience, so if they choose to cancel,then so be it.

Bad customer service. I am on a quest to have anyone I know that deals with Chase to change cards.

The funniest thing is though, the very same day the letter of cancelation arrived was an offer to open a checking account with them! Very odd indeed.

Thanks for your post.

MasterG 5 pts

Amex sent out a wave of cancelations this week.  Maybe if they stay away from Collateralized debt obligations and credit default swaps, they wouldn't be exposed to so much risk.

G